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United Express - UA 7752 - who operates this?

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United Express - UA 7752 - who operates this?

 
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Old Feb 1, 2010, 4:07 pm
  #1  
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United Express - UA 7752 - who operates this?

I had a bad experience on this flight, ORD-YYZ, and wondered if anyone knows which regional airline operates this one and who I write to?

Seated in First, with 1 pilot and 3 FA's all deadheading, and all they did was complain about their bonuses with the working flight attendant, who said "The company is going to get from me what they pay for - nothing" right in front of me. Not impressed.

Thanks
V.
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Old Feb 1, 2010, 4:12 pm
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Your itinerary on united.com should show who the flight was operated by.

According to flightware.com, 7752 was last used four weeks ago, so not sure that's right. (Though going by that four weeks ago flight, generally UAX E-170's are Shuttle America)
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Old Feb 1, 2010, 4:29 pm
  #3  
 
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Originally Posted by Vaab
I had a bad experience on this flight, ORD-YYZ, and wondered if anyone knows which regional airline operates this one and who I write to?

Seated in First, with 1 pilot and 3 FA's all deadheading, and all they did was complain about their bonuses with the working flight attendant, who said "The company is going to get from me what they pay for - nothing" right in front of me. Not impressed.

Thanks
V.
Wikipedia gives flight number ranges for express carriers:

http://en.wikipedia.org/wiki/United_Express

Can't vouch for the accuracy.
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Old Feb 1, 2010, 4:32 pm
  #4  
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According to the PDF timetable, flight 7752 should be operated by ExpressJet.

Originally Posted by MLRoach
Wikipedia gives flight number ranges for express carriers:
Can't vouch for the accuracy.
It's waaaaay out of date.
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Old Feb 1, 2010, 4:35 pm
  #5  
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Looks about right actually.

And if you were on an E170 its Shuttle America, no doubt. They're the only ones that fly the 170 for United.
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Old Feb 1, 2010, 4:36 pm
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If the aircraft was an E-170 and indeed had a 77XX flight number, then it was operated by Shuttle America.

If it was a CR7 it was likely GoJet. I believe those are the only airlines operating the ORD-YYZ route (for now).
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Old Feb 1, 2010, 4:36 pm
  #7  
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Actually, I was on 7752 on New Years day. It's definitely operated by Shuttle America.

Not sure about those deadheading, but if you're complaint is about the working FA, you'd probably want to lodge the complaint with Shuttle America. The FA working that flight is hired by, paid by, trained by and given benefits through the operating carrier, not UA. UA just contracts out the service to Shuttle America.
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Old Feb 1, 2010, 4:37 pm
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Do you know what company the people in F worked for as well? UA and it's express partners 9as well as other airlines) will deadhead crews on other airlines as well vs cncl a flight that has no crew.
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Old Feb 3, 2010, 7:04 pm
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Originally Posted by emcampbe
Actually, I was on 7752 on New Years day. It's definitely operated by Shuttle America.

Not sure about those deadheading, but if you're complaint is about the working FA, you'd probably want to lodge the complaint with Shuttle America. The FA working that flight is hired by, paid by, trained by and given benefits through the operating carrier, not UA. UA just contracts out the service to Shuttle America.
I'd still lodge the complaint with UA, as well. As far as I'm concerned, as a customer, the company I contract with (UA) is 100% for the performance of their subcontractors. This is the way it works in any other line of business; the airlines shouldn't be any different.
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Old Feb 3, 2010, 7:10 pm
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Complain to both, this should not be acceptable
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Old Feb 3, 2010, 7:14 pm
  #11  
 
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Originally Posted by emcampbe
Actually, I was on 7752 on New Years day. It's definitely operated by Shuttle America.

Not sure about those deadheading, but if you're complaint is about the working FA, you'd probably want to lodge the complaint with Shuttle America. The FA working that flight is hired by, paid by, trained by and given benefits through the operating carrier, not UA. UA just contracts out the service to Shuttle America.
That is not what I would do. United sold you the flight, the plane you flew on had United painted on the side, so that is where I would lodge my complaint.
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Old Feb 3, 2010, 9:01 pm
  #12  
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Originally Posted by trekwars2000
That is not what I would do. United sold you the flight, the plane you flew on had United painted on the side, so that is where I would lodge my complaint.
I was told by 1K Voice that they forward complaints made about UA Express to the appropriate carrier. So you are correct good sir.
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Old Feb 3, 2010, 9:46 pm
  #13  
 
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Originally Posted by mahasamatman
According to the PDF timetable, flight 7752 should be operated by ExpressJet.


It's waaaaay out of date.
I believe the adjustment to flight range numbers on the UA pdf timetable notes the ExpressJet range 7775-7804.
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Old Feb 3, 2010, 10:33 pm
  #14  
 
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Originally Posted by CPMaverick
Complain to both, this should not be acceptable
+1

Frontline employees airing out their beef with management in front of customers is ridiculous
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Old Apr 10, 2010, 4:06 pm
  #15  
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Wrote to both Republic and United, and received apology letters from both. United included a voucher for future travel.
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