Outstanding employee refuses compliment!
Jan 8, 2010, 1:29 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Oct 1999
Posts: 11,468
Outstanding employee refuses compliment!
Last night I received very professional, quick service from an agent at the MP desk. Finishing up I asked for her name and where I could send a compliment. She says:" Oh no, I am just doing my job and try to keep United flying!" I am truly impressed by her humble nature. I did get her first name and am now debating:
Should I send in a GTEM or not?
Should I send in a GTEM or not?
Jan 8, 2010, 1:30 pm
#2
Join Date: Mar 2009
Location: COS
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Send it!
Jan 8, 2010, 1:31 pm
#3
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Send a letter to WHQ, and copy every executive. There are still a few employees at UA who need to be cloned and spread throughout their system. ^ ^ ^ to this employee.
Jan 8, 2010, 1:33 pm
#4
Join Date: Mar 2009
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Definitely send. There are few enough good people anywhere (nevermind United) that they need whatever positive support we can give.
Jan 8, 2010, 1:48 pm
#5
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another vote for "send it" but make sure you include a reference to the fact that she "refused" the compliment as she "was just doing her job"
Jan 8, 2010, 1:54 pm
#6
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I agree with everyone else, send in the compliment. Further, I agree with the method suggested by flyinbob. Send the compliment to WHQ and start with Glenn Tilton and work your way down until the custodians are emailed. Ok, maybe a half dozen to dozen executives would work but send the compliment.
Jan 8, 2010, 1:58 pm
#7
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Last night I received very professional, quick service from an agent at the MP desk. Finishing up I asked for her name and where I could send a compliment. She says:" Oh no, I am just doing my job and try to keep United flying!" I am truly impressed by her humble nature. I did get her first name and am now debating:
Should I send in a GTEM or not?
Should I send in a GTEM or not?
PS. Your opening sentences brought out a double entendre s...... in me! I'll get my coat.
Jan 8, 2010, 2:12 pm
#8
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Definitely send in the positive comment. You can send it on UA's website, or through the elite email address. If the employee touched a record or your account, reference that data point and they can look up the employee who provided the excellent service.
Jan 8, 2010, 3:31 pm
#9
Join Date: Dec 2007
Posts: 217
I'd send it.
On a flight last year, I was sitting next to a woman from United's HQ who seemed to be pretty high up in HR. We were chatting and I asked how they handle compliments about good employees. She went through the process, unfortunately I forgot the exact steps, but I the employee knows he/she was recognized and I am trying to remember if they get a copy of the letter or not.
But I'm sure it'd make their day to know that you took the time to send it in.
On a flight last year, I was sitting next to a woman from United's HQ who seemed to be pretty high up in HR. We were chatting and I asked how they handle compliments about good employees. She went through the process, unfortunately I forgot the exact steps, but I the employee knows he/she was recognized and I am trying to remember if they get a copy of the letter or not.
But I'm sure it'd make their day to know that you took the time to send it in.
Jan 8, 2010, 3:34 pm
#10
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send send send!
Jan 8, 2010, 3:43 pm
#11
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.Yes, of course send it!
Jan 8, 2010, 4:59 pm
#12
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-1 for telling UA she refused the compliment. There are folks in UA management (as there are in any company) that would berate her.
Focus on the facts and keep it all positive.
Jan 8, 2010, 5:07 pm
#13
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Defenitely send it!
Jan 8, 2010, 5:07 pm
#14
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Please send it, people are much less likely to report exceptionally good service than somewhat poor service.
I sent a compliment regarding a pilot to the elite email and got a very nice reply saying "I will make sure his manager is aware of his efforts. Thank you so much for recognizing his service to you." ^
I sent a compliment regarding a pilot to the elite email and got a very nice reply saying "I will make sure his manager is aware of his efforts. Thank you so much for recognizing his service to you." ^
Jan 8, 2010, 5:08 pm
#15
Company Representative - United Airlines
Join Date: Nov 2008
Location: Chicago, IL
Programs: United Public Relations
Posts: 151
Yes, send it!
Title says it all. Yes, she deserves a big ^^^ for her work and attitude. And yes, we can always use more like her!
Feel free to send a letter of compliment, but please do also send a private message with her name to United PR. Will probably need your MP number and details of the transaction to narrow down who she was.
We do occasionally drop the ball -- and then have to spend a good amount of time dealing with the aftermath -- so we certainly want to recognize great service. Thanks, and have a good weekend.
United PR
Feel free to send a letter of compliment, but please do also send a private message with her name to United PR. Will probably need your MP number and details of the transaction to narrow down who she was.
We do occasionally drop the ball -- and then have to spend a good amount of time dealing with the aftermath -- so we certainly want to recognize great service. Thanks, and have a good weekend.
United PR