Disappointing cabin condition in 757s on LAX-ORD route
Dec 25, 2009, 10:25 pm
#1
Original Poster
Join Date: Feb 2005
Location: SEA
Programs: DL DM, UA 1K, Hyatt Globalist, Marriott Lifetime Gold, Hertz PC
Posts: 570
Disappointing cabin condition in 757s on LAX-ORD route
I've been flying LAX-ORD and lately have noticed the disgusting conditions in 757s both in economy and first. I can see stains of brown liquid on the walls and near where the cabin lights are from my seat. In 1A yesterday to ORD i saw what seemed like a piece of plastic just sort of "stuck" barely making appearance as a part of the plane inside.... Twice in a row, my seat in F have had non-functioning speaker outlet and broken headrests... Are most of 757 non p.s.'s like this these days?
Dec 25, 2009, 10:36 pm
#2
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Some, but not all.
IMhO, they are still in better condition then the 737's were.
FWIW, UA has one refurbished (non-PS)752, and based on customer input/satisfaction of that refurb, they have indicated they may do the rest (or some) of the 752 fleet in that style.
.
IMhO, they are still in better condition then the 737's were.
FWIW, UA has one refurbished (non-PS)752, and based on customer input/satisfaction of that refurb, they have indicated they may do the rest (or some) of the 752 fleet in that style.
.
Dec 25, 2009, 10:40 pm
#3
Join Date: Jul 2007
Location: LAS
Programs: UA 1MM, Marriott Lifetime Plat, Southwest A-List Preferred
Posts: 2,846
752's are hit or miss in my experience. in all honesty, most of the flights i take on the 752s are short enough that the cabin quality usually doesn't make much of a difference to me. usually too busy working.
Dec 26, 2009, 4:46 am
#5
Join Date: Aug 2006
Posts: 25
I flew on a 757 in early December where at least one seat in every row in F was broken and taped off with duct tape. Many of them were missing their seat cushions or had the cushions turned upside down. The ambiance was really weird.
Dec 26, 2009, 7:44 am
#6
Join Date: Dec 2009
Programs: UA 2P, HH Silver
Posts: 18
I must have had good luck lately. Noticeably cleaner interiors in Oct/Nov of this year on the 757's that I've been on. For some strange reason I get a lot of the ETOPS birds from ORD-BOS as well, very clean, new paint job.
Dec 26, 2009, 7:51 am
#7
Join Date: Dec 2009
Programs: UA 2P, HH Silver
Posts: 18
I must have had good luck lately. Noticeably cleaner interiors in Oct/Nov of this year on the 757's that I've been on. For some strange reason I get a lot of the ETOPS birds from ORD-BOS as well, very clean, new paint job.
Dec 26, 2009, 8:00 am
#8
Join Date: Mar 2009
Location: Denver, CO
Posts: 791
+1. There were three seats in F are out of service and two of them were broken and taped off. In addition, the flight was over sold and they did ask couple passengers to volunteer for a free roundtrip within the US, excluding AK and HI.
Dec 26, 2009, 9:15 am
#9
FlyerTalk Evangelist
Join Date: Sep 2003
Location: MileagePlus Premier Gold
Posts: 11,522
Same here - I've noticed a remarkable difference in cabin condition from seats to carpets to lavatories in the past 6-9 months.
Dec 26, 2009, 9:17 am
#10
Suspended
Join Date: Nov 2002
Location: Toronto YYZ UA-1K 1MM,QFgold
Programs: Royal Ambassador/ SPG Platinum 75/Marriott gold
Posts: 14,283
I have been on some UA refurbished 757 and its a huge improvement.
Dec 26, 2009, 11:13 am
#11
Join Date: May 2008
Location: IAD or elsewhere
Programs: UA 1K, LH M&M, AA EXP, Marriott Plat, Avis NotLast, Hilton Gold, Hertz 5*
Posts: 655
Folks, it's not just the 75s...I've seen duct tape in "new" F on recabined 744s. But, I've also seen messes in LH and SQ F that somehow were missed by the cleaning crew. The difference between UA and SQ & LH here is that when you point it out on SQ or LH, something will get done about it. On UA the FA or purser will take the report, but then the MX or cleaning crews may or may not take action. On SQ, the horrified service manager will grovel and call up an army of FAs to resolve.
The fleet is generally in poor shape...age is showing.
The fleet is generally in poor shape...age is showing.
Dec 26, 2009, 12:05 pm
#12
Join Date: Aug 2005
Location: Oahu (windward)
Programs: UA(1k)/AA/NW/HHonors Diamond/Priority Club Gold/Golden Circle
Posts: 145
Dec 26, 2009, 3:28 pm
#13
Join Date: Dec 2005
Location: ORD
Programs: UA 1K, HHonors Diamond, Marriott Platinum
Posts: 194
The conditions of the cabins have improved greatly over the last 6 months and if that earns someone some recognition, then so be it. Customers notice little changes in cleanliness, employee attitudes, and smoother operations. The last 6 months on UA have better then the previous 24. UA is continuing to earn my business over AA or DL because Management is finally starting to react to the survey results and trying to earn money versus only cutting costs.
Dec 26, 2009, 3:29 pm
#14
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
Folks, it's not just the 75s...I've seen duct tape in "new" F on recabined 744s. But, I've also seen messes in LH and SQ F that somehow were missed by the cleaning crew. The difference between UA and SQ & LH here is that when you point it out on SQ or LH, something will get done about it. On UA the FA or purser will take the report, but then the MX or cleaning crews may or may not take action. On SQ, the horrified service manager will grovel and call up an army of FAs to resolve.
The fleet is generally in poor shape...age is showing.
The fleet is generally in poor shape...age is showing.
Dec 26, 2009, 4:19 pm
#15
Join Date: Feb 2004
Location: Pasadena, Ca. USA
Programs: UA 1P, AA Plat, Hertz 5*, Avis First, SPG Plat, Hyatt Gold, Marriott Gold
Posts: 326
I've generally been pleased with conditions of UA planes, especially the 757. After spending time on AA 757s (and some Airtran 737s) I'd be more than happy to get on any plane in the UA fleet.
On my way home from Christmas I was on a 757 with new leather FC seats. I did a double take as we boarded the plan, as I was turning left I noticed the leather and was excited to be on the one 757 doing the new interior test but I quickly noticed that coach was the standard seats, no leather no slim line seats. So looks like there may be some other tests or plans out there. In general I thought the seats were pretty comfortable but didn't breathe as nice as the cloth - comfortable enough for the DEN-SEA flight.
On my way home from Christmas I was on a 757 with new leather FC seats. I did a double take as we boarded the plan, as I was turning left I noticed the leather and was excited to be on the one 757 doing the new interior test but I quickly noticed that coach was the standard seats, no leather no slim line seats. So looks like there may be some other tests or plans out there. In general I thought the seats were pretty comfortable but didn't breathe as nice as the cloth - comfortable enough for the DEN-SEA flight.