United Airlines Will Not Implement $100 Same-Day Standby Fee
Dec 12, 2002, 12:18 pm
#1
Original Poster
Join Date: Jan 2001
Location: Seattle
Programs: UA Gold, UA 1MM
Posts: 269
United Airlines Will Not Implement $100 Same-Day Standby Fee
Here is some good news for a change . . .
From Yahoo:
Press Release Source: United Airlines
United Airlines Will Not Implement $100 Same-Day Standby Fee
Thursday December 12, 2:16 pm ET
CHICAGO, Dec. 12 /PRNewswire-FirstCall/ -- United Airlines (NYSE: UAL - News) announced today it will not implement the $100 fee it planned to charge U.S. customers to stand by for earlier or later flights the same day. This applies to both United and United Express.
The same-day standby fee policy was announced in September and was scheduled to take effect Jan. 1, 2003.
In announcing the revised policy, Chris Bowers, senior vice president - marketing and sales, said, "We have been listening to our customers, and we agree with them that their travel experience should be simpler and easier. This will give our customers the flexibility to stand by for an earlier or later flight on the same day without incurring an additional expense." The normal fees and charges still apply for customers seeking a confirmed seat.
Bowers noted that United, the world's second largest carrier, continues to operate its full schedule of nearly 1,800 flights a day in a global network linking 117 cities in 26 counties and two U.S. territories. United has offered its customers outstanding on-time performance all year long and ranked first in the U.S. Department of Transportation Air Travel Consumer Report for on- time performance in October announced earlier this month.
He also reiterated that United's award-winning Mileage Plus frequent flier program will continue delivering its valued benefits to more than 40 million participants worldwide.
News releases and other information about United Airlines can be found at the company's website, www.united.com .
From Yahoo:
Press Release Source: United Airlines
United Airlines Will Not Implement $100 Same-Day Standby Fee
Thursday December 12, 2:16 pm ET
CHICAGO, Dec. 12 /PRNewswire-FirstCall/ -- United Airlines (NYSE: UAL - News) announced today it will not implement the $100 fee it planned to charge U.S. customers to stand by for earlier or later flights the same day. This applies to both United and United Express.
The same-day standby fee policy was announced in September and was scheduled to take effect Jan. 1, 2003.
In announcing the revised policy, Chris Bowers, senior vice president - marketing and sales, said, "We have been listening to our customers, and we agree with them that their travel experience should be simpler and easier. This will give our customers the flexibility to stand by for an earlier or later flight on the same day without incurring an additional expense." The normal fees and charges still apply for customers seeking a confirmed seat.
Bowers noted that United, the world's second largest carrier, continues to operate its full schedule of nearly 1,800 flights a day in a global network linking 117 cities in 26 counties and two U.S. territories. United has offered its customers outstanding on-time performance all year long and ranked first in the U.S. Department of Transportation Air Travel Consumer Report for on- time performance in October announced earlier this month.
He also reiterated that United's award-winning Mileage Plus frequent flier program will continue delivering its valued benefits to more than 40 million participants worldwide.
News releases and other information about United Airlines can be found at the company's website, www.united.com .
Dec 12, 2002, 12:28 pm
#2
Join Date: Apr 2002
Location: Seattle, WA (ex Tokyo, JP)
Programs: A3*G, DL Platinum
Posts: 864
Excellent decision! Perhaps this is the start of Tilton's new focus on "Customers, Customers, Customers" as oft-quoted earlier this week.
Dec 12, 2002, 12:30 pm
#3
Join Date: Feb 2002
Location: DEN (Boulder) ~ UA 1K, Hyatt Diamond, US Gold, Marriott Platinum, Starwood Gold, LH SEN
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Posts: 1,514
Now I really know why I stand behind this airline...GREAT job United!
Dec 12, 2002, 12:39 pm
#4
Join Date: May 2001
Posts: 4,771
Hooray for UA! If they keep doing things like this and AA keeps doing things like today's new "enhanced" checked baggage policy we could just see a stronger UA emerge.
Dec 12, 2002, 12:43 pm
#5
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by worldtrav:
Hooray for UA! If they keep doing things like this and AA keeps doing things like today's new "enhanced" checked baggage policy we could just see a stronger UA emerge.</font>
Hooray for UA! If they keep doing things like this and AA keeps doing things like today's new "enhanced" checked baggage policy we could just see a stronger UA emerge.</font>
Dec 12, 2002, 12:45 pm
#6
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,075
Interesting (and welcomed) reversal...
I wonder if this reversal is the result of thinking over the costs vs. benefits and coming to their senses or if this is an attempt to make UA more "passenger-friendly" to counteract the negative Chapter 11 image.
I wonder if this reversal is the result of thinking over the costs vs. benefits and coming to their senses or if this is an attempt to make UA more "passenger-friendly" to counteract the negative Chapter 11 image.
Dec 12, 2002, 12:46 pm
#7
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
Yes! Very, very happy, and will be very thankful the next time bad weather is predicted and I am able to fly out early to avoid it.
BillJ
BillJ
Dec 12, 2002, 12:48 pm
#8
Join Date: Jun 2002
Posts: 290
By extension, I'm assuming 1P is now worth it again?
Dec 12, 2002, 12:49 pm
#9
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by lqdnitin:
By extension, I'm assuming 1P is now worth it again?</font>
By extension, I'm assuming 1P is now worth it again?</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">The normal fees and charges still apply for customers seeking a confirmed seat.</font>
Dec 12, 2002, 12:56 pm
#10
Join Date: Jun 2001
Location: The road less traveled
Programs: UA Gold MM, AA EXP, Delta Platinum, Marriott Titanium, HHonors Diamond, Natl EE, Hertz Platinum
Posts: 5,118
Some here had correctly predicted this would happen. Nevertheless, I agree this is a great move and hopefully a sign of better things to come??
Dec 12, 2002, 12:58 pm
#11
Join Date: Aug 2002
Location: ---
Posts: 1,667
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JohnnyP:
Some here had correctly predicted this would happen.</font>
Some here had correctly predicted this would happen.</font>
Like me!
[/avek00]
------------------
LastClass... formerly Frequent Freak
Dec 12, 2002, 1:07 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Department of Homeland Sincerity
Programs: WN Platinum
Posts: 12,085
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LastClass:
[avek00]
Like me!
[/avek00]
</font>
[avek00]
Like me!
[/avek00]
</font>
BTW, great job United!!! This ridiculous rule should NEVER have been approved in the first place...
Dec 12, 2002, 1:09 pm
#13
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
This is EXCELLENT news.
Sometimes when I travel, I go to the counter about 6 hours early and ask for an earlier flight. They place me on standby while I go to the RCC and play on the internet, schlepping their sodas and pastries. Either way, everybody walks away happy.
Sometimes when I travel, I go to the counter about 6 hours early and ask for an earlier flight. They place me on standby while I go to the RCC and play on the internet, schlepping their sodas and pastries. Either way, everybody walks away happy.
Tilton!
Dec 12, 2002, 1:12 pm
#15
Join Date: Apr 2000
Location: SFO
Programs: UA 1P; HHonors Silver
Posts: 2,686
There goes my #1 reason to shift revenue to competitors next year. Hmm...