Number One Complaint about UA
Nov 2, 2009, 7:35 am
#76
Join Date: Feb 2005
Location: New York City
Programs: AA,BNV,HIL
Posts: 879
My vote goes for:
- .bomb needs to be fixed. The AA.com comment earlier garners this comment:
"It looks 20 years old but it accomplishes an awful lot"
- Starnet blocking - why there has not been a major revolt on the glaring difference between MP miles and other airline miles eludes me.
Nov 2, 2009, 7:40 am
#77
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Have I not been paying attention? I thought it was DL that offered EQM rollover, not UA.
Nov 2, 2009, 7:43 am
#78
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,465
I would say that customer service inconsistency would be my vote. Had 8 segments over the past week. 6 were great, 2 were horrible. Airport and RCC experiences run the gamut.
Nov 2, 2009, 8:27 am
#79
In Memoriam
Join Date: May 2001
Location: Southern California
Programs: Hertz 5 star, Priceline Hotel bidder. AA PLT, 1MM.
Posts: 2,910
Many things. To narrow it down.
1. Award Biz class availability even on UA metal LAX-SYD/MEL. For 11 months out, only had 1 seat leaving that night & coming back 1 day after arrival.
Even had difficulty when I used to be 1K several years back.
No problem getting AA partner award in Biz with multiple open dates.
2. Mileage devaluation. Reason I burned all my miles late last year.
1. Award Biz class availability even on UA metal LAX-SYD/MEL. For 11 months out, only had 1 seat leaving that night & coming back 1 day after arrival.
Even had difficulty when I used to be 1K several years back. No problem getting AA partner award in Biz with multiple open dates.
2. Mileage devaluation. Reason I burned all my miles late last year.
Nov 2, 2009, 9:40 am
#80
Join Date: Dec 2004
Location: ORD
Programs: UA Gold, AA MM/Gold, Hilton Gold, Sheraton Gold
Posts: 369
Cold nuts.
Nov 2, 2009, 9:53 am
#81
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
Another vote for StarNet blocking. To me, that's a deal killer and why I have been moving business away from UA.
Nov 2, 2009, 11:09 am
#82
Join Date: Jun 2005
Location: Southern California
Programs: UA 1K/2MM, Marriott Titanium & LT Platinum, Avis PC, Hertz PC
Posts: 713
It annoys me that not all flights in F have meal service. If LH can serve a hot meal on a 1hr flight, UA could at least serve us a salad or sandwich on shorter flights.
Nov 2, 2009, 5:56 pm
#83
Join Date: May 2009
Programs: united GS, million mile flyer, *wood life platinum, 10 yr plus
Posts: 14
agree
second gripe is the uniformly bad service in business on the syd-lax or sfo flights; at best it is professional, but most often downright hostile
Nov 2, 2009, 6:31 pm
#84
Join Date: Aug 2003
Programs: UA 1K
Posts: 574
I guess my #1 is : .bomb (and here I am referring to a very lengthy list of failures, inaccuracies, annoyances, etc.)
The horrible and incompetent web support from .bomb-bay doesn't help.
I am glad the OP asked for only one ..... boy, when the juices get flowing......
The horrible and incompetent web support from .bomb-bay doesn't help.
I am glad the OP asked for only one ..... boy, when the juices get flowing......
Nov 2, 2009, 6:44 pm
#85
Join Date: Sep 2009
Location: Mostly IAD, also LHR/NWI
Programs: UA 1K, CO PE
Posts: 64
India call center.
Nov 2, 2009, 7:06 pm
#86
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,505
RJ200 - the absolute worst plane in the sky.
Nov 2, 2009, 7:11 pm
#87
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
I guess my #1 is : .bomb (and here I am referring to a very lengthy list of failures, inaccuracies, annoyances, etc.)
The horrible and incompetent web support from .bomb-bay doesn't help.
I am glad the OP asked for only one ..... boy, when the juices get flowing......
The horrible and incompetent web support from .bomb-bay doesn't help.
I am glad the OP asked for only one ..... boy, when the juices get flowing......
Nov 2, 2009, 8:17 pm
#88
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Nov 3, 2009, 4:13 am
#89
Join Date: Jan 2008
Location: YYZ/HKG
Programs: AA/EP, PC/RA
Posts: 1,119
This is a pretty interesting thread, could a moderator make it in a poll so we can all see the results.
Nov 3, 2009, 4:17 am
#90
Join Date: Feb 2009
Location: FMO/FRA/SFO
Programs: M&M SEN
Posts: 255
Food in domestic F