Problem between US/UA for Status & EQS/EQM Posting?
#1
Original Poster
Join Date: Dec 2007
Posts: 32
Problem between US/UA for Status & EQS/EQM Posting?
There seems to be an issue in the link between US and UA right now and I was curious if anyone else has experienced it. Two weeks ago my US flights went fine and there was no issue with status. Last week I flew six segments throughout the week and none have posted yet to my UA account.
Though one thing is in my mind wondering if they will get lost. Last week was the first time US told me they no longer had electronic access to UA for status confirmation. therefore even though my UA MP number was on the ticket it would not show Star Gold nor would choice seats be available to me until it was called in manually. Obviously this was unacceptable since I wanted a choice seat. Once transfered to a manager he was kind enough to call right then and have it confirmed.
Then Friday 10/23 I booked four more segments and was told the same thing. Only reason it started to sink in a bit more, because none of my segments from last week had posted. Normally it only takes an extra one or two days.
Anyone think whatever root cause is stopping automatic status sync could be causing my EQS to not post?
Though one thing is in my mind wondering if they will get lost. Last week was the first time US told me they no longer had electronic access to UA for status confirmation. therefore even though my UA MP number was on the ticket it would not show Star Gold nor would choice seats be available to me until it was called in manually. Obviously this was unacceptable since I wanted a choice seat. Once transfered to a manager he was kind enough to call right then and have it confirmed.
Then Friday 10/23 I booked four more segments and was told the same thing. Only reason it started to sink in a bit more, because none of my segments from last week had posted. Normally it only takes an extra one or two days.
Anyone think whatever root cause is stopping automatic status sync could be causing my EQS to not post?
#2
Join Date: Jan 2005
Posts: 587
There seems to be an issue in the link between US and UA right now and I was curious if anyone else has experienced it. Two weeks ago my US flights went fine and there was no issue with status. Last week I flew six segments throughout the week and none have posted yet to my UA account.
Though one thing is in my mind wondering if they will get lost. Last week was the first time US told me they no longer had electronic access to UA for status confirmation. therefore even though my UA MP number was on the ticket it would not show Star Gold nor would choice seats be available to me until it was called in manually. Obviously this was unacceptable since I wanted a choice seat. Once transfered to a manager he was kind enough to call right then and have it confirmed.
Then Friday 10/23 I booked four more segments and was told the same thing. Only reason it started to sink in a bit more, because none of my segments from last week had posted. Normally it only takes an extra one or two days.
Anyone think whatever root cause is stopping automatic status sync could be causing my EQS to not post?
Though one thing is in my mind wondering if they will get lost. Last week was the first time US told me they no longer had electronic access to UA for status confirmation. therefore even though my UA MP number was on the ticket it would not show Star Gold nor would choice seats be available to me until it was called in manually. Obviously this was unacceptable since I wanted a choice seat. Once transfered to a manager he was kind enough to call right then and have it confirmed.
Then Friday 10/23 I booked four more segments and was told the same thing. Only reason it started to sink in a bit more, because none of my segments from last week had posted. Normally it only takes an extra one or two days.
Anyone think whatever root cause is stopping automatic status sync could be causing my EQS to not post?
#3
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
Maybe US is falling behind the curve on CO integration?
#5
Join Date: Mar 2006
Location: LHR
Programs: BA Silver, UA 1K, HHonors, Hertz Gold
Posts: 253
I flew a US segment on October 1. As I checked in - I handled over my *G card to make sure my UA FF number was on my ticket. After several weeks of waiting for it to post - I sent in my info for missing mileage. After submitting it I got the "it will take 4-6 weeks to verify" message. Within two days the miles were in my account. I was really worried since the missing miles would have a major impact on a MR later this year. Thank goodness it cleared so quickly!
#6
Original Poster
Join Date: Dec 2007
Posts: 32
I flew a US segment on October 1. As I checked in - I handled over my *G card to make sure my UA FF number was on my ticket. After several weeks of waiting for it to post - I sent in my info for missing mileage. After submitting it I got the "it will take 4-6 weeks to verify" message. Within two days the miles were in my account. I was really worried since the missing miles would have a major impact on a MR later this year. Thank goodness it cleared so quickly!
Good to know they posted quick after you mailed it in for credit. I'll give it until 10/31 but then come Nov. 2 I'll overnight the paperwork for credit. I still have all six stubs which show the correct MP# so there shouldn't be any processing difficulties.
#7
Join Date: Dec 2002
Location: USA
Programs: Alaska MVP, Marriott Lifetime Titanium (United Silver), Hilton Gold
Posts: 779
My US segments on 10/5, 10/15, 10/19, and 10/22 have all posted.