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Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Merged)

Old Jun 12, 13, 9:18 pm
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Last edit by: WineCountryUA
What is ORC?

ORC=Original Routing Credit: Claiming credit for your original routing as you originally booked it in the event you are rerouted on flights that earn fewer miles than you originally booked.

When do I qualify for ORC?

If you are flying a UA flight on a UA-issued ticket and crediting to UA Mileage Plus, then generally after being rebooked during IROPS due to a misconnect or canceled flight (regardless of the cause--weather, mechanical, ATC delays, etc.) on a more direct routing than you originally booked that earns fewer United miles. This includes being rebooked on other airlines, even if they are not United partners, as well as being rebooked on other UA flights or UA partner flights.

What if I SDC and then have IROPS?
Reports suggest SDCing AAA-BBB to AAA-XXX-BBB and then having IROPS where you are placed back on AAA-BBB, that ORC might be denied for AAA-XXX-BBB. As your original purchase was AAA-BBB.
Unknown what would happen in more complex situations, such as you traveled to XXX and then IROPS occurred, you would probably just be better without ORC.


You will generally not qualify for ORC under the following circumstances:
  • A change to your itinerary made in advance
  • A United-initiated schedule change made prior to departure
  • A voluntary change made during travel (i.e. SDC, walking away from a segment, etc.)

A reroute during a VDB has been an open issue (best if you can get the VDB marked INVOL but still should be possible -- may take some pushback if refused)

How do I get ORC?

ORC will not post automatically (even if a gate agent assures you otherwise). You will have to call in or write into the MPSC (Mileage Plus Service Center--NOT the reservations center or Premier reservations line), provide your record locator or e-ticket number, and state that you were rerouted at United's request and would like to receive the mileage as you originally booked. You cannot do this until the miles for the flights you actually flew posted (which, for United metal, is usually shortly after your flight, as of mid-2019) and at least 5 days have passed between the original VDB flight date and the date of the request for ORC. If the agent grants you ORC, and you have UA miles already posted from the flights you actually took, they will send it to auditing. After about a week the miles for the flights you actually flew will be removed from your account and the miles for the original routing will be deposited, so check and make sure that your original routing would have indeed given you more miles than you actually earned!

If you were rebooked on a carrier which isn't a United partner (i.e. AA, DL, etc.), you can generally credit the flight you actually flew to that carrier's mileage program and still claim ORC with UA.

Any tips to ensure I am successful?

When dealing with UA over a rebooking that will earn you fewer miles, make sure the agent marks your ticket as "INVOL." When the MPSC sees this note, they will be much more likely to quickly agree to grant you ORC. The absence of "INVOL" on your ticket makes the agent think you may have voluntarily rerouted yourself on a shorter itinerary, in which case you wouldn't be able to claim ORC.

Automated rebookings (the kind where you misconnect and then check your itinerary or go to a kiosk after landing and find yourself already booked on another flight) generally seem to properly be marked "INVOL," so you should be fine in these cases. You can see if your ticket was marked "INVOL" by clicking on the "View Receipt" function for your itinerary on united.com; it will be shown next to "Fare Rules" below the fare breakdown section, like so:

Fare Rules: Additional charges may apply for changes in addition to any fare rules listed.

INVOL;CXL BY FLT DT/
Note that some people have reported success in claiming ORC on VDB rebookings if they were able to successfully persuade the agent to mark the itinerary "INVOL."


Is there ORC for MM / Lifetime credit? for PQDs?

Yes and Yes (Generally included but to be safe specifically mention these in your request)

Can a get a refund?

It is believed that requesting a refund will block the ability to request ORC.

Other issues?

You may run into difficulty if any of the following are true:
  1. You're not flying on a UA-issued ticket (recent 2022 reports suggest this is possible)
  2. The rebooking was done by a third-party due to IROPS on that third party carrier
  3. You're not crediting to UA MP

The first two may not be impossible to overcome, but you may need to work harder to get the credit (YMMV, though, especially if both #1 and #2 are true).

The third one is a different case--you need to request credit through the program you're crediting to, as third parties don't have the ability to make adjustments to programs they don't own (UA can't adjust your LH balance, for example--they can only send LH a feed of what flights that person flew, a process which is automated and tied to their operations system).

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Original Routing Credit (ORC) After Involuntary Re-Routing/Re-Booking (Merged)

Old Dec 7, 18, 12:04 pm
  #301  
 
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I recently had a misconnect due to weather on an overseas trip. UA rebooked me on a partner carrier for the overseas portion (I was surprised and very happy about this; even preserved my GPU upgrade on the other carrier). Anyway, I obviously did not receive any lifetime flight miles for the partner overseas flight.

I wrote in to 1kvoice to very succinctly and politely request (only) lifetime flight mile credit for the originally booked UA overseas flight. I received back a long diatribe about weather delays and how UA is unable to offer compensation (with snippets from the CoC) or accommodations on other carriers (which they did?!), but then goes on to say they are giving me 20k RDMs for my troubles that posted right away.

I responded saying that I wasn't asking for compensation -- just the lifetime flight miles for the missed UA segment. They respond saying that yes, they understand and that they regularly review "compensation guidelines," but no, they will not give me lifetime flight miles and will pass on my concerns to senior management. But they did give me 20k RDMs that I didn't ask for?! Is UA really that stingy with lifetime flight miles?

PS, while the offending flight causing the misconnect was originally late due to weather, the delay was further extended by a sudden maintenance issue, which I said nothing about in my note to 1kvoice.

Last edited by WineCountryUA; Dec 7, 18 at 4:23 pm Reason: moved to master thread
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Old Dec 7, 18, 12:20 pm
  #302  
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Originally Posted by simmang View Post
I responded saying that I wasn't asking for compensation -- just the lifetime flight miles for the missed UA segment. They respond saying that yes, they understand and that they regularly review "compensation guidelines," but no, they will not give me lifetime flight miles and will pass on my concerns to senior management. But they did give me 20k RDMs that I didn't ask for?! Is UA really that stingy with lifetime flight miles?
I'd try again, specifically requesting Original Routing Credit, including lifetime miles -- or call the MileagePlus Service Center instead of going through 1K Voice, if you prefer. Note that if you got a class-of-service bonus on your new flight, it will probably be removed.
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Old Dec 28, 18, 6:26 pm
  #303  
 
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From Y -> F PQM

Was booked on an economy fare and because of weather my flight was cancelled. Was kindly rebooked into F (a P fare) by the 1K desk to different city pairs (org SAF - DEN now ABQ - ORD with an onward connection). Will I now earn the P fare 2x PQM? Makes a difference because I will be within a few miles of requalifying for 1K and will change my return routing if this earns me 2x.
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Old Dec 28, 18, 6:55 pm
  #304  
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Originally Posted by mc0107 View Post
Was booked on an economy fare and because of weather my flight was cancelled. Was kindly rebooked into F (a P fare) by the 1K desk to different city pairs (org SAF - DEN now ABQ - ORD with an onward connection). Will I now earn the P fare 2x PQM? Makes a difference because I will be within a few miles of requalifying for 1K and will change my return routing if this earns me 2x.
Take a look at your final flight receipt - it will tell you what fare class(es) you were credited for the rebooked segment(s).

David
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Old Dec 29, 18, 1:39 am
  #305  
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Originally Posted by mc0107 View Post
Was booked on an economy fare and because of weather my flight was cancelled. Was kindly rebooked into F (a P fare) by the 1K desk to different city pairs (org SAF - DEN now ABQ - ORD with an onward connection). Will I now earn the P fare 2x PQM? Makes a difference because I will be within a few miles of requalifying for 1K and will change my return routing if this earns me 2x.
Probably, but I would not make any changes based on it happening.

If youre counting on the extra PQM and dont get them, you will have no grounds to complain.

And if IRROPS occur on the return flight and you end up needing to request ORC, theres a very real chance that theyd re-process your outbound.
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Old Jan 18, 19, 9:39 am
  #306  
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Hoping someone can help on how to see if I can get ORC. I'm familiar with the process on a UA-issued/operated itinerary. This one is a bit different.

Booked a wholly TG-operated itinerary BLR-TPE via BKK on TGs website (UA.com, or any US-based TA wanted double the price compared to TG.com or India-based OTAs). Standard 2 hour connection in BKK, which has always been more than enough. While I realize this might not be convincing of an argument for anyone, but I will admit I booked a higher fare to ensure I earned more PQM (75%). Booked as a TG Q fare, and listed the MP numbers on the reservation for accrual.

Arrived at BLR to check in, and was told inbound aircraft was delayed. No one there (AI staff, who work as TG there) wanted to help re-route, and we ended up departing and arriving a little over 2.5 hours late - was told they would take care of us in BKK. Upon landing in BKK, to be fair, there were lots of agents greeting the flight, holding signs for various connection points with rebooked flight info., including to TPE. Surprisingly, rather than being booked on the evening TG flight, which I half-expected, or one of the two early afternoon EVA flights (which was the other thing I thought they would do), they booked us on the next CI (China Airlines) flight out.

The original BLR-BKK flight posted regularly, but obviously, nothing for BKK-TPE. Is there any way to get credit for this? If so, where is the best place to start for credit? I do have a copy of our original itinerary from TG, a copy of the itinerary after we were rebooked on CI (which includes both the TG flight to TPE that we missed, plus the CI flight we ended up taking), as well as the BPs for both our original TG flight to TPE as well as the BPs for the CI flight.

Any chance we can get credit for this?
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Old Jan 18, 19, 9:54 am
  #307  
 
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Originally Posted by emcampbe View Post
Hoping someone can help on how to see if I can get ORC. I'm familiar with the process on a UA-issued/operated itinerary. This one is a bit different.

Booked a wholly TG-operated itinerary BLR-TPE via BKK on TGs website (UA.com, or any US-based TA wanted double the price compared to TG.com or India-based OTAs). Standard 2 hour connection in BKK, which has always been more than enough. While I realize this might not be convincing of an argument for anyone, but I will admit I booked a higher fare to ensure I earned more PQM (75%). Booked as a TG Q fare, and listed the MP numbers on the reservation for accrual.

Arrived at BLR to check in, and was told inbound aircraft was delayed. No one there (AI staff, who work as TG there) wanted to help re-route, and we ended up departing and arriving a little over 2.5 hours late - was told they would take care of us in BKK. Upon landing in BKK, to be fair, there were lots of agents greeting the flight, holding signs for various connection points with rebooked flight info., including to TPE. Surprisingly, rather than being booked on the evening TG flight, which I half-expected, or one of the two early afternoon EVA flights (which was the other thing I thought they would do), they booked us on the next CI (China Airlines) flight out.

The original BLR-BKK flight posted regularly, but obviously, nothing for BKK-TPE. Is there any way to get credit for this? If so, where is the best place to start for credit? I do have a copy of our original itinerary from TG, a copy of the itinerary after we were rebooked on CI (which includes both the TG flight to TPE that we missed, plus the CI flight we ended up taking), as well as the BPs for both our original TG flight to TPE as well as the BPs for the CI flight.

Any chance we can get credit for this?
I would doubt it, unless TG is willing to offer it to you. ORC granted by UA would likely require the flight causing the miss-connect and rerouting to be either operated by UA or at least ticketed by UA. The only connection you have to UA on this itinerary is that it is the FF account to which you want miles (such as they may granted by the operating carrier) to be deposited. So I think your only recourse is to ask TG if they would offer you ORC. I do not know if they have a policy of doing so.
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Old Jan 21, 19, 10:13 am
  #308  
 
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PQM Calculation if flight reroute at airport

Hello,

I'm wondering what would happen if I have a flight from EWR>ORD>CLT and because of bad weather my flight is delayed and I was rebooked to EWR>DEN>CLT.
Would I get PQM on what was actually flown? also would they maintain the same booking fare type?
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Old Jan 21, 19, 10:19 am
  #309  
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Originally Posted by tilhas View Post
Hello,

I'm wondering what would happen if I have a flight from EWR>ORD>CLT and because of bad weather my flight is delayed and I was rebooked to EWR>DEN>CLT.
Would I get PQM on what was actually flown? also would they maintain the same booking fare type?
It can run the gamut on irrops as far as fare re-booking. What will get credited to you automatically (almost always) is what you actually flew. If that is better earnings-wise, obviously, you get to just keep that. If it is less than you would have earned with the original route you can request an original routing credit (ORC) where they will credit you the difference.

As far as the fare bucket I have had both a better fare and a worse fare show up (earnings wise) depending on how they re-book me. I have often gone from discounted F (P/Z/A) and been re-booked in a discounted coach fare where, again, I have written in for the ORC for the higher fare class. Meanwhile, I have also been booked from a discount coach fare to a full-fare coach fare which obviously worked out to my benefit earnings wise.

Finally, last Friday I had a DEN>ORD leg where I was booked on a C fare class cancel and ended up on in coach on an earlier flight. In that instance United both credited me the correct C fare and also gave me an E-cert for the downgrade (the e-cert was more than the fare difference, so I took that). I would imagine how smoothly that process went, however, owed to the GS desk helping,
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Old Jan 21, 19, 10:20 am
  #310  
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For reroutes, you get the PQMs for the flights that post (i.e. EWR-DEN-CLT) but the total PQD won't change.

They generally maintain the same fare type. When they don't (and it seems rare now), you might get the multiplier.
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Old Jan 21, 19, 10:28 am
  #311  
 
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This is very interesting!!
I opted for the highest PQM path and added a stop to maximize my PQM. Somehow my ticket in business class was (Z) was cheaper than the economy. So if I picked a direct route EWR-CLT, I could call and ask for the original PQM?
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Old Jan 21, 19, 10:41 am
  #312  
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Originally Posted by tilhas View Post
This is very interesting!!
I opted for the highest PQM path and added a stop to maximize my PQM. Somehow my ticket in business class was (Z) was cheaper than the economy. So if I picked a direct route EWR-CLT, I could call and ask for the original PQM?
The issue is if the change is considered voluntary or involuntary.

What will post for PQMs (& Lifetime miles) is the route flown. (PQDs and RDMs should be unchanged.)
If the change is marked INVOL due IRROPS, then ORC is possible -- although in reroutes, the posted PQMs may be affected by a higher fare class.
If the change is due to a weather waiver or SDC or .... it is generally considered voluntary change and not eligible for ORC.
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Old Jan 21, 19, 12:50 pm
  #313  
 
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Originally Posted by WineCountryUA View Post
The issue is if the change is considered voluntary or involuntary.

What will post for PQMs (& Lifetime miles) is the route flown. (PQDs and RDMs should be unchanged.)
If the change is marked INVOL due IRROPS, then ORC is possible -- although in reroutes, the posted PQMs may be affected by a higher fare class.
If the change is due to a weather waiver or SDC or .... it is generally considered voluntary change and not eligible for ORC.
Wait weather is voluntary?!?
So if ORD is closed because of bad weather and they put me on a direct flight. I won't get credited ORC?
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Old Jan 21, 19, 12:56 pm
  #314  
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Originally Posted by tilhas View Post
Wait weather is voluntary?!?
So if ORD is closed because of bad weather and they put me on a direct flight. I won't get credited ORC?
Cancelled flight is INVOL, changing after a flight is delayed is INVOL.
Offers to change before are voluntary but you can try to make the case for ORC. Best to specifically request INVOL marking of PNR, many agents will do this BUT only if requested.
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Old Jan 21, 19, 4:09 pm
  #315  
 
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Last month I had an interesting choice involving a missed connection. I write now to get advice on whether I should have chosen differently.

Wife and I were flying ***-DEN and then DEN-OGG. The first flight took a weather delay and we missed our OGG flight. I was on an F ticket and wife was on Y with separate records. I had bought F as I needed the PQM to requalify as a 1K.

My wife was rebooked on the next flight to SFO and then the last flight of the day SFO-OGG. I wasn't rebooked on the first DEN-SFO flight because F was not available. I was booked on the flight after to SFO in F and then F on the same flight as my wife to OGG.

Now my question. If I had ASKED to be put in Economy on the first DEN-SFO could I have claimed ORC and thus gotten the F bonus that would have put me over for 1K? I opted not to take that chance and did make the 38 minute connection in SFO (I know insanity).

TIA
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