Feb 8, 2024, 11:40 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
The refund process
1) You cancel the trip prior to day of departure. You will receive a notice of cancellation and nothing else.
2) You have 1 year from the original purchase date to reschedule travel (the new trip has to start within that one year period). The new travel must be in the same name as the original ticket. Keep the record locator (PNR) and e-ticket number to reference when rescheduling. (This will be a FFC)
3)At the time of rescheduling you will need to paid in full with new money the change fee. You will be able to apply the full purchase price of the original trip toward the new trip. The rescheduling /credit is handled by modifying the canceled record (not by start a brand new reservation and applying a credit).
4) If the new trip is less expensive, you will receive an e-voucher good for future travel. The e-voucher is good for 1 year from when it was issued and can be used by anyone.
5)After paying the full change fee, If requesting a refund, you need to applied to UA for a medical waiver (E-Ticket refund). When applying for the refund you will need to provide documentation (there is a method for uploading documents)In the case of relative or traveling companion's death: Please provide a death certificate.
If you are sick: Please provide a doctor’s note advising you not to fly.
If you have an immediate family who is sick: Please provide the name, address and telephone number of the hospital where they are admitted and the name of their doctor.
If you have jury duty: Please provide a copy of your jury duty notice.
If approved, our change fee will be refunded minus a $50 processing charge.
Note: If the medical certification forbids travel in the one year period, a full refund to original method of payment (versus e-voucher) is possible.There will see be a $50 processing fee.
United Airlines drops $50 fee for hardship refunds Nov 2015
From UA's Contract of Carriage {13 Dec 2013}
The refund process
1) You cancel the trip prior to day of departure. You will receive a notice of cancellation and nothing else.
2) You have 1 year from the original purchase date to reschedule travel (the new trip has to start within that one year period). The new travel must be in the same name as the original ticket. Keep the record locator (PNR) and e-ticket number to reference when rescheduling. (This will be a FFC)
3)
4) If the new trip is less expensive, you will receive an e-voucher good for future travel. The e-voucher is good for 1 year from when it was issued and can be used by anyone.
5)
If you are sick: Please provide a doctor’s note advising you not to fly.
If you have an immediate family who is sick: Please provide the name, address and telephone number of the hospital where they are admitted and the name of their doctor.
If you have jury duty: Please provide a copy of your jury duty notice.
Note: If the medical certification forbids travel in the one year period, a full refund to original method of payment (versus e-voucher) is possible.
United Airlines drops $50 fee for hardship refunds Nov 2015
From UA's Contract of Carriage {13 Dec 2013}
If a Passenger is unable to commence or continue travel because of the death or serious illness of the Passenger, the Passenger’s immediate family member(s), or the Passenger’s traveling companion(s), UA may waive or refund any applicable change fees (less a processing fee) associated with changing the ticket(s).
Immediate Family Member means spouse, children, step-children, foster children, legally adopted wards, son/daughter-in-law, grandchildren, parents, step-parents, legal guardians, mother/father-in-law, grandparents, brother/sister, step-brother/sister, half-brother/sister, brother/sister-in-law, aunts/uncles and nieces/nephews.
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread {Archive}
Jan 18, 2018, 3:15 pm
#466
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Jan 24, 2018, 9:42 am
#467
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
as I submitted the refund request on January 18th and the refund approval* email came in last night (January 23rd)*5 days from submission to approval with the std "please allow 7-10 business days for the refund to be applied to your [credit card] account"
Feb 14, 2018, 2:46 am
#468
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
Refund approved ^ and looks like I beat Kacee by a day* as I submitted the refund request on January 18th and the refund approval* email came in last night (January 23rd)
*5 days from submission to approval with the std "please allow 7-10 business days for the refund to be applied to your [credit card] account"
as I submitted the refund request on January 18th and the refund approval* email came in last night (January 23rd)*5 days from submission to approval with the std "please allow 7-10 business days for the refund to be applied to your [credit card] account"
Feb 14, 2018, 8:21 am
#469
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Refund approved ^ and looks like I beat Kacee by a day* as I submitted the refund request on January 18th and the refund approval* email came in last night (January 23rd)
*5 days from submission to approval with the std "please allow 7-10 business days for the refund to be applied to your [credit card] account"
as I submitted the refund request on January 18th and the refund approval* email came in last night (January 23rd)*5 days from submission to approval with the std "please allow 7-10 business days for the refund to be applied to your [credit card] account"
Same here. Submitted mine on February 9, refund approval February 14.
Feb 15, 2018, 7:25 am
#470
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
Feb 21, 2018, 2:39 am
#471
Join Date: Jul 2014
Posts: 180
Award ticket re-scheduling $125 waiver if I present mom’s surgery certificate?
I’m originally from Canada and presently in India. I was supposed to fly to the US in Jan and back to Canada in Feb. However, while in India, my mother was diagnosed with some cysts and had to undergo a hysterectomy so I had to postpone my trip to the US to mid-March. Accordingly, I’ll be flying from US to Canada in April now.
I had a United award ticket booked from SFO to Toronto for Feb 28, but now I need to reschedule that to April.
Can I get the $125 fee waived off if I present my mother’s medical certificate to them?
I had a United award ticket booked from SFO to Toronto for Feb 28, but now I need to reschedule that to April.
Can I get the $125 fee waived off if I present my mother’s medical certificate to them?
Feb 21, 2018, 5:49 am
#472
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
Yes. You need a physician’s note and your refund request should contain her name and relationship to you.
Sorry to hear about your mom.
Sorry to hear about your mom.
Feb 21, 2018, 5:51 am
#473
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
So just change your flight, then submit a refund request. Take a look at this thread
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
Feb 21, 2018, 7:37 am
#474
Join Date: Jul 2014
Posts: 180
So just change your flight, then submit a refund request. Take a look at this thread
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
Feb 21, 2018, 9:02 am
#475
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Feb 23, 2018, 10:56 pm
#476
Join Date: Jul 2014
Posts: 180
So just change your flight, then submit a refund request. Take a look at this thread
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
Feb 24, 2018, 9:09 am
#477
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Thanks guys. Actually, I'm not going to the US anymore but flying straight from India to Canada. So I need to cancel this award ticket rather than re-schedule it. Is it possible to still get a refund if I present my mother's doctor's certificate/discharge papers showing we were unable to fly to US for the vacation and now I need to resume my life back in Canada as I have no time to travel to the US?
Apr 28, 2018, 6:08 pm
#478
Join Date: Dec 2004
Posts: 2,866
If you get very ill and cannot fly 3 roundtrips paid for you still lose all miles
Even though you were too ill to fly. All miles lost from 30 years of travel. Punish the sick. If you travel many times a year for 30 years and get very sick you should get credit for 3 roundtrips paid for and not lose the miles accrued over 30 years. Punish the senior citizens. Dr Dow daily. You tried your best to travel but too sick, so United sticks in the knife and twists it.
Last edited by WineCountryUA; Apr 29, 2018 at 11:46 am Reason: moved to master thread
Apr 28, 2018, 6:15 pm
#479
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Even though you were too ill to fly. All miles lost from 30 years of travel. Punish the sick. If you travel many times a year for 30 years and get very sick you should get credit for 3 roundtrips paid for and not lose the miles accrued over 30 years. Punish the senior citizens. Dr Dow daily. You tried your best to travel but too sick, so United sticks in the knife and twists it.
1. You paid for 3 roundtrips (using miles) and were not refunded due to being sick.
2. You lost miles accrued over 30 years. (Due to not flying within 2 years so your accrued miles expired) Or is this related to #1 and being the same 'miles' being referred to.
Regarding #1:
United does cancel and refund paid and mile award tickets for being sick. All you have to do is provide a doctor's note. There are many posts in a thread stating that United refunds any and all charges (and change fees) for tickets incurring penalty for health/sickness reasons. Did you do this on any of the 3 separate occasions? Did you attempt to?
Apr 28, 2018, 9:46 pm
#480
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,851
Even though you were too ill to fly. All miles lost from 30 years of travel. Punish the sick. If you travel many times a year for 30 years and get very sick you should get credit for 3 roundtrips paid for and not lose the miles accrued over 30 years. Punish the senior citizens. Dr Dow daily. You tried your best to travel but too sick, so United sticks in the knife and twists it.
&
Absolutely no reason to let miles expire with so many no or minimal cost methods to reset the expiration date
Consolidated "How to Keep/Refresh Expiring Miles" Thread
And for those looking to recover some value,
https://www.flyertalk.com/forum/unit...le-flight.html
[mod edit 2]
For issues relating to a medical issues / death, this thread may prove helpful:
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
Last edited by WineCountryUA; Aug 9, 2018 at 10:56 am Reason: adjusted link