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"Please Accept Our Apology" (Online Replacement for Skykit) Thread [Merged]
On my flight today (SFO-OGG 37) we had inoperable video displays. At the end of the flight, the purser announced that we could all visit www.united.com/appreciation and fill in our information. It looks similar to what I would expect a skykit to be like (based on what I've read on FT). After submitting, it says you will receive a response within 7-10 days via email. This might actually be a benefit, as opposed to an "enhancement":eek:
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Hmm, very interesting, although not sure if I totally understand. This seems like a site where the whole plane should be compensated, for example inoperable IFE for everyone, a huge delay, etc. A skykit is usually for issues with individuals as opposed to the whole plane, so I think this makes a lot of sense, rather than handing out 300 skykits to passengers. I am guessing someone at UA would report this to whoever is in charge of this part of the site so they know whether that flight is "worthy" of compensation.
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Originally Posted by lucky9876coins
(Post 8972933)
Hmm, very interesting, although not sure if I totally understand. This seems like a site where the whole plane should be compensated, for example inoperable IFE for everyone, a huge delay, etc. A skykit is usually for issues with individuals as opposed to the whole plane, so I think this makes a lot of sense, rather than handing out 300 skykits to passengers. I am guessing someone at UA would report this to whoever is in charge of this part of the site so they know whether that flight is "worthy" of compensation.
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WOW!
I was on UA 934 LAX-LHR a few days ago that was diverted to JFK. Out of curiosity I put in the flight info and my details, and here come 17,500 MP Miles as compensation. Yeah!:^: I also got a little love note: Dear Prof Droneklax, On behalf of United Airlines, I want to express my sincere apologies for the inconvenience or disappointment you were caused with the diversion and ultimate cancellation of Flight 934. Our management team advised our office of the circumstances surrounding your flight from LAX on December 18, 2007. We know we cannot replace time lost while waiting and regret any frustration associated with this disruption to your travel plans. Although our goal is to handle these types of situations in a pleasant, quick and organized manner, we're truly sorry if we did not provide the quality of service that you expect and deserve from United. Thank you for your patience and cooperation as we made preparations to get you safely on your way. Please let me assure you that we are thoroughly evaluating our recovery efforts in order to improve coordination of services for our customers on future flights. Again, your satisfaction and business mean a great deal to United. We will look forward to the privilege of serving you better. Sincerely, Pamela A. Coslet Senior Manager Customer Relations |
Originally Posted by Droneklax
(Post 8972954)
WOW!
I was on UA 934 LAX-LHR a few days ago that was diverted to JFK. Out of curiosity I put in the flight info and my details, and here come 17,500 MP Miles as compensation. Yeah!:^: I also got a little love note: Thank you lilpisher for sharing this nugget. That is really quick turn-around. |
WOW, VERY impressive!^
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Originally Posted by lilpisher
(Post 8972972)
No problem. I'm glad I finally have something "new" to contribute to the board :D
I am impressed. lilpisher, you get a cookie AND a medal.:D |
So, would this work for individual inconveniences, rather than entire planeloads? On our recent IAD-SFO, the audio jack was flaky (required holding the plug at all times), and we received a skykit. If we can do this online rather than mailing, it would be even easier... though I might prefer a paper voucher over an e-cert.
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Originally Posted by cepheid
(Post 8973089)
So, would this work for individual inconveniences, rather than entire planeloads? On our recent IAD-SFO, the audio jack was flaky (required holding the plug at all times), and we received a skykit. If we can do this online rather than mailing, it would be even easier... though I might prefer a paper voucher over an e-cert.
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Our plane had the issue on an international flight with the lights staying on for a 14 hour international flight, we all received the blue skykits upon leaving the plane. An alternative is to call customer relations, as they can assist you with issues from a flight, so make sure you have the flight info and date handy.
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Originally Posted by Droneklax
(Post 8972983)
lilpisher, you get a cookie AND a medal.:D |
Originally Posted by cepheid
(Post 8973089)
So, would this work for individual inconveniences, rather than entire planeloads? On our recent IAD-SFO, the audio jack was flaky (required holding the plug at all times), and we received a skykit. If we can do this online rather than mailing, it would be even easier... though I might prefer a paper voucher over an e-cert.
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Originally Posted by lilpisher
(Post 8974596)
then see if the code they are referencing comes from a skykit.
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Originally Posted by lilpisher
(Post 8974596)
On the second screen there is an entry box for a code. I would enter your info on the first page, and then see if the code they are referencing comes from a skykit.
Craig |
I guess that answers that. I've never received a Skykit - so that was my only logical explanation for, as Craig pointed out, the optional code.
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