"Please Accept Our Apology" (Online Replacement for Skykit) Thread [Merged]
Jan 28, 2013, 7:30 am
#541
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
I mailed in one of the new kits 2 weeks ago and I have yet to receive any compensation or response. Is there anyone who has successively redeemed one yet? And, yes, I kept a copy.
The previous web based PAOA worked fine. Why did they change it?
The previous web based PAOA worked fine. Why did they change it?
Jan 28, 2013, 9:07 am
#542
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
I am in the same situation. Mailed in the envelope 2 weeks ago and no word from United and nothing in my MP account. I sent an email to 1KVoice and got a reply thanking me for being a MP member since 2000 and that they will have someone look into the broken seat (which is what I was asking about) 
Jan 28, 2013, 2:05 pm
#543
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
They changed it because this system works for UA.
Jan 31, 2013, 9:22 am
#544
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
"Please Accept Our Apology" (Online Replacement for Skykit) Thread [Merged]
The please accept my apologies card worked for me, but I sent it online.
FA filled out their part onboard and gave it to me (they didn't suggest that they would take it). I didn't even ask for it - they just gave it to me a while after I told them the screen wasn't working.
I went to the feedback page (united.com/feedback) filled out the form and there is an option there to add an attachment. Scanned and attached the part of the form that the crew filled out. Within 5 days (as a plat), received an email back noting they would separately send a $250 ecert. That arrived 2 or 3 days later. So at least it does seem to work if you submit it online.
FA filled out their part onboard and gave it to me (they didn't suggest that they would take it). I didn't even ask for it - they just gave it to me a while after I told them the screen wasn't working.
I went to the feedback page (united.com/feedback) filled out the form and there is an option there to add an attachment. Scanned and attached the part of the form that the crew filled out. Within 5 days (as a plat), received an email back noting they would separately send a $250 ecert. That arrived 2 or 3 days later. So at least it does seem to work if you submit it online.
Jan 31, 2013, 9:32 am
#545
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
How stupid. What used to be easy is now much more difficult and more time consuming. What on earth are these people thinking?
Jan 31, 2013, 10:32 am
#546
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
UA and thinking.
Feb 5, 2013, 1:12 am
#547
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,908
I just realized that i have an expiring ecert from skykit.
Can anyone remind me if it's possible to use it on an itinerary with multiple travelers if i call web support?
Can anyone remind me if it's possible to use it on an itinerary with multiple travelers if i call web support?
Feb 5, 2013, 7:49 am
#549
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Possible, but don't go into the call expecting them to say yes. It's technically in the T&C that it can't be done, but if you get a nice helpful agent, they may be inclined to do it for you and manually discount the overall fare for the e-cert value while simultaneously voiding it.
Mar 3, 2013, 9:18 am
#550
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Has anyone received any response to the mailed in form or is it a black hole?
Last edited by gfowler-ord-1k; Mar 3, 2013 at 11:42 am
Mar 3, 2013, 11:24 am
#551
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,560
I waited 6 weeks and there was no response and/or compensation to the new mailed-in PAOA form so I attached a scanned copy that I kept to the poorly designed web form at http://united.com/feedback .
Has anyone received any response to the mailed in form or is it a black hole?
Has anyone received any response to the mailed in form or is it a black hole?
Mar 11, 2013, 4:04 pm
#552
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
3 weeks ago had a Broken Seat in PS First.
Received the new PAOA SkyKit.
Completed it & gave it to the Purser.
No response from UA.
This afternon sent an email to http://united.com/feedback .
Within half an hour of having sent that email, received an email back from customer care an apology & informing me 15K RDM deposited in my MP account. Very Impressed with the speed with which Customer Care @ new United Responded ^
Received the new PAOA SkyKit.
Completed it & gave it to the Purser.
No response from UA.
This afternon sent an email to http://united.com/feedback .
Within half an hour of having sent that email, received an email back from customer care an apology & informing me 15K RDM deposited in my MP account. Very Impressed with the speed with which Customer Care @ new United Responded ^
Mar 11, 2013, 5:37 pm
#553
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
I am in the same situation. Mailed in the envelope 2 weeks ago and no word from United and nothing in my MP account. I sent an email to 1KVoice and got a reply thanking me for being a MP member since 2000 and that they will have someone look into the broken seat (which is what I was asking about)