Consolidated ORD connection time/logistics-Domestic & International
Jun 19, 22, 1:25 pm - Wikipost
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The People Mover /ATS, O’Hare’s (ORD) shuttle train, to close until Fall 2019
 E to C gate shuttle discountinedMCT Feb 2021 from ExpertFlyer.com Code:
STANDARD.D/D...D/I...I/D...I/I. ONLINE .50 1.15 1.30 1.30 OFFLINE .50 1.15 1.30 1.30 ** OR * ARE ALL UA-UA DD .45 AUA - ALL UA-UA DD .45 DUB - ALL UA-UA DD .45 FLT 3160 - 6384 - FLT 1 - 2839 NAS - ALL UA-UA DD .45 FLT 3160 - 6384 - FLT 3160 - 6384 NAS - ALL UA-UA DD .45 NAS - ALL UA-UA DD .45 SNN - ALL UA-UA DD .40 FLT 3160 - 6384 - FLT 1 - 2839 UA-UA DD .40 FLT 3160 - 6384 - FLT 3160 - 6384 UA-UA DD .35 UA-UA DI .45 AUA - ALL UA-UA DI .45 DUB - ALL UA-UA DI .45 NAS - ALL UA-UA DI .45 SNN - ALL UA-UA DI .40 UA-UA ID 1.30 GRU - ALL UA-UA ID 1.25 HKG - ALL UA-UA ID 1.25 MEX - ALL UA-UA ID 1.25 MTY - ALL UA-UA ID 1.25 PEK - ALL UA-UA ID 1.25 PVG - ALL UA-UA ID 1.25 SIN - ALL UA-UA ID 1.20 UA-UA II 1.30 GRU - ALL UA-UA II 1.25 HKG - ALL UA-UA II 1.25 MEX - ALL UA-UA II 1.25 MTY - ALL UA-UA II 1.25 PEK - ALL UA-UA II 1.25 PVG - ALL UA-UA II 1.25 SIN - ALL UA-UA II 1.20 
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Jun 25, 22, 11:31 am
#1531
Join Date: Apr 2019
Location: Belgium
Posts: 221
Originally Posted by VRFast
Looks like the OP indeed will arrive late at 13:13, but there are available seats in E+ and E- on the 15:50 LAX flight.
Originally Posted by goodeats21
They will put you on a later flight with availability at no cost, but be aware that planes are VERY full here now, so it might (likely?) not be on the next scheduled flight.
Jun 25, 22, 2:14 pm
#1532
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,718
Originally Posted by Passportinonehand
Thank you both for the info. I am on tomorrow’s flight, so hopefully I’ll make my connection! Fingers crossed.
Jun 25, 22, 2:49 pm
#1533
Join Date: Sep 2014
Posts: 2,440
Originally Posted by Passportinonehand
Lets say we miss out connecting flight (even though our BRU-ORD flight is on time), what would happen in that case? Would UA book us on the next available flight to LAX (which I think is at 15:40, so giving us an extra 2 hours) free of charge?
Don't miss the United recheck counter, after customs but before exiting to the main arrivals hall where the public is waiting. It's on your right.
Jun 26, 22, 3:34 am
#1534
Join Date: Apr 2019
Location: Belgium
Posts: 221
Originally Posted by threeoh
No charge. Confirmed seats on the next flight with seats. You can also fly standby on any flights before that Probably a hotel/meals if needed because of EU regulations. Maybe EUR 600 depending on the cause of the delay.
Don't miss the United recheck counter, after customs but before exiting to the main arrivals hall where the public is waiting. It's on your right.
Don't miss the United recheck counter, after customs but before exiting to the main arrivals hall where the public is waiting. It's on your right.
Jun 26, 22, 9:30 am
#1535
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 16,317
Originally Posted by Passportinonehand
Thank you! We will definitely miss our connection. It is now 11:35 and we are still at the gate (departure was supposed to be at 11:00). Unfortunately the ORD-LAX flight after the one we were supposed to take is completely full, so looks like a loooong day at the airport. Are we entitled to some kind of food/drinks vouchers because we’ll miss our connection? Thank you
That said, to answer your specific question: EC.261 applies and gives UA a duty of care to provide meals, and, if necessary, a hotel — but I don’t think it would apply unless you’re going to be delayed at least four hours total (measured by arrival at LAX). You can certainly ask about vouchers, but be prepared to be told ‘no,’ in which case you should save your receipts and then submit them to customer service later if you end up meeting the delay threshold. (If you happen to be Star Alliance Gold, or you’re flying in business class, the provisions might begin a little sooner). Note that UA’s food vouchers are typically $10/person/meal, so even if they give you a voucher you may end up wanting to save your receipts.
Did they provide a reason for the delay? From ExpertFlyer, I see “security” listed — maybe late bag screening? UA is likely to try to deny paying EC.261 compensation, if it ends up applying, by claiming that this was an extraordinary circumstance. (They still would owe you for the meals).
You said “we.” How many are in your traveling party? At the moment, I see four seats on UA’s 8:30 PM departure, and the 9:31 PM departure is wide open. If they’re willing to put you on another airline, there are seats available on the 6:12 PM departure on American Airlines. I’m not entirely sure whether or not UA has to do this in the case of an uncontrollable delay, but you can certainly ask.
If you’re willing to add an additional connection, I also see two seats on a 3:48 PM flight through Las Vegas that would arrive in LAX at 8:17 PM. That’s actually a few minutes earlier than the AA flight is scheduled to arrive.
Hope this helps. Good luck!
Jun 26, 22, 9:51 am
#1537
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 8,800
Originally Posted by jsloan
BRU-ORD is currently estimated to arrive 48 minutes late, so while it’s not a guarantee that you’ll misconnect, it’s pretty likely. By the time your luggage arrives and you make it through customs, I suspect you will already have been offloaded by the UA computers. Hopefully, they’ll already have rebooked you already. Regardless, you should work with the UA agent at the baggage recheck area to get re-accommodated. As threeoh said, look for the United recheck counter to your right after leaving customs but before continuing out to the main arrivals hall. (If you miss it, you’ll have to lug your bags back to UA check-in at T1 and wait in line there).
That said, to answer your specific question: EC.261 applies and gives UA a duty of care to provide meals, and, if necessary, a hotel — but I don’t think it would apply unless you’re going to be delayed at least four hours total (measured by arrival at LAX). You can certainly ask about vouchers, but be prepared to be told ‘no,’ in which case you should save your receipts and then submit them to customer service later if you end up meeting the delay threshold. (If you happen to be Star Alliance Gold, or you’re flying in business class, the provisions might begin a little sooner). Note that UA’s food vouchers are typically $10/person/meal, so even if they give you a voucher you may end up wanting to save your receipts.
Did they provide a reason for the delay? From ExpertFlyer, I see “security” listed — maybe late bag screening? UA is likely to try to deny paying EC.261 compensation, if it ends up applying, by claiming that this was an extraordinary circumstance. (They still would owe you for the meals).
You said “we.” How many are in your traveling party? At the moment, I see four seats on UA’s 8:30 PM departure, and the 9:31 PM departure is wide open. If they’re willing to put you on another airline, there are seats available on the 6:12 PM departure on American Airlines. I’m not entirely sure whether or not UA has to do this in the case of an uncontrollable delay, but you can certainly ask.
If you’re willing to add an additional connection, I also see two seats on a 3:48 PM flight through Las Vegas that would arrive in LAX at 8:17 PM. That’s actually a few minutes earlier than the AA flight is scheduled to arrive.
Hope this helps. Good luck!
That said, to answer your specific question: EC.261 applies and gives UA a duty of care to provide meals, and, if necessary, a hotel — but I don’t think it would apply unless you’re going to be delayed at least four hours total (measured by arrival at LAX). You can certainly ask about vouchers, but be prepared to be told ‘no,’ in which case you should save your receipts and then submit them to customer service later if you end up meeting the delay threshold. (If you happen to be Star Alliance Gold, or you’re flying in business class, the provisions might begin a little sooner). Note that UA’s food vouchers are typically $10/person/meal, so even if they give you a voucher you may end up wanting to save your receipts.
Did they provide a reason for the delay? From ExpertFlyer, I see “security” listed — maybe late bag screening? UA is likely to try to deny paying EC.261 compensation, if it ends up applying, by claiming that this was an extraordinary circumstance. (They still would owe you for the meals).
You said “we.” How many are in your traveling party? At the moment, I see four seats on UA’s 8:30 PM departure, and the 9:31 PM departure is wide open. If they’re willing to put you on another airline, there are seats available on the 6:12 PM departure on American Airlines. I’m not entirely sure whether or not UA has to do this in the case of an uncontrollable delay, but you can certainly ask.
If you’re willing to add an additional connection, I also see two seats on a 3:48 PM flight through Las Vegas that would arrive in LAX at 8:17 PM. That’s actually a few minutes earlier than the AA flight is scheduled to arrive.
Hope this helps. Good luck!
Jun 26, 22, 12:41 pm
#1539
Join Date: Apr 2019
Location: Belgium
Posts: 221
Originally Posted by jsloan
BRU-ORD is currently estimated to arrive 48 minutes late, so while it’s not a guarantee that you’ll misconnect, it’s pretty likely. By the time your luggage arrives and you make it through customs, I suspect you will already have been offloaded by the UA computers. Hopefully, they’ll already have rebooked you already. Regardless, you should work with the UA agent at the baggage recheck area to get re-accommodated. As threeoh said, look for the United recheck counter to your right after leaving customs but before continuing out to the main arrivals hall. (If you miss it, you’ll have to lug your bags back to UA check-in at T1 and wait in line there).
That said, to answer your specific question: EC.261 applies and gives UA a duty of care to provide meals, and, if necessary, a hotel — but I don’t think it would apply unless you’re going to be delayed at least four hours total (measured by arrival at LAX). You can certainly ask about vouchers, but be prepared to be told ‘no,’ in which case you should save your receipts and then submit them to customer service later if you end up meeting the delay threshold. (If you happen to be Star Alliance Gold, or you’re flying in business class, the provisions might begin a little sooner). Note that UA’s food vouchers are typically $10/person/meal, so even if they give you a voucher you may end up wanting to save your receipts.
Did they provide a reason for the delay? From ExpertFlyer, I see “security” listed — maybe late bag screening? UA is likely to try to deny paying EC.261 compensation, if it ends up applying, by claiming that this was an extraordinary circumstance. (They still would owe you for the meals).
You said “we.” How many are in your traveling party? At the moment, I see four seats on UA’s 8:30 PM departure, and the 9:31 PM departure is wide open. If they’re willing to put you on another airline, there are seats available on the 6:12 PM departure on American Airlines. I’m not entirely sure whether or not UA has to do this in the case of an uncontrollable delay, but you can certainly ask.
If you’re willing to add an additional connection, I also see two seats on a 3:48 PM flight through Las Vegas that would arrive in LAX at 8:17 PM. That’s actually a few minutes earlier than the AA flight is scheduled to arrive.
Hope this helps. Good luck!
That said, to answer your specific question: EC.261 applies and gives UA a duty of care to provide meals, and, if necessary, a hotel — but I don’t think it would apply unless you’re going to be delayed at least four hours total (measured by arrival at LAX). You can certainly ask about vouchers, but be prepared to be told ‘no,’ in which case you should save your receipts and then submit them to customer service later if you end up meeting the delay threshold. (If you happen to be Star Alliance Gold, or you’re flying in business class, the provisions might begin a little sooner). Note that UA’s food vouchers are typically $10/person/meal, so even if they give you a voucher you may end up wanting to save your receipts.
Did they provide a reason for the delay? From ExpertFlyer, I see “security” listed — maybe late bag screening? UA is likely to try to deny paying EC.261 compensation, if it ends up applying, by claiming that this was an extraordinary circumstance. (They still would owe you for the meals).
You said “we.” How many are in your traveling party? At the moment, I see four seats on UA’s 8:30 PM departure, and the 9:31 PM departure is wide open. If they’re willing to put you on another airline, there are seats available on the 6:12 PM departure on American Airlines. I’m not entirely sure whether or not UA has to do this in the case of an uncontrollable delay, but you can certainly ask.
If you’re willing to add an additional connection, I also see two seats on a 3:48 PM flight through Las Vegas that would arrive in LAX at 8:17 PM. That’s actually a few minutes earlier than the AA flight is scheduled to arrive.
Hope this helps. Good luck!
Where and how do I claim EC261? 600€ (Or1200€?) would definitely help during the 7 hour layover at ORD :-)
Jun 26, 22, 1:11 pm
#1540
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 4,727
Originally Posted by Passportinonehand
wow, thank you SO much for this! Incredibly helpful. We (me and my gf) just landed in ORD. WiFi didn’t work on our flight, but the app says we have been rebooked to the 8.30pm flight arriving in LAX after 11pm, so more than 6 hours later than originally scheduled. Reason for the delay was long lines at security. We arrived at the airport 2 hours before departure, checked-in, dropped off our bags and arrived at the gate 35mins before scheduled departure, so nothing too special.
Where and how do I claim EC261? 600€ (Or1200€?) would definitely help during the 7 hour layover at ORD :-)
Where and how do I claim EC261? 600€ (Or1200€?) would definitely help during the 7 hour layover at ORD :-)
Jun 26, 22, 2:37 pm
#1541
Join Date: Apr 2019
Location: Belgium
Posts: 221
Originally Posted by cheltzel
Also received 2x 10$ meal voucher from the lovely lady at the United recheck counter.
Thank you to everyone who replied to my questions and made this situation much easier, really appreciate it!
Jun 26, 22, 6:16 pm
#1542
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 16,317
UA mainline from T2
Just a PSA: Some mainline UA flights are now operating from T2. I don’t know if this is a one-off or a regular occurrence, but today’s evening ORD-AUS flight is operating from E6. (No IRROPS; the inbound from BOS arrived at E6 also).
Often when I’m sure someone’s going to be departing on mainline, I’ll confidently tell them they’ll be at T1. Now, I’ll have to add a “probably” qualifier.
Often when I’m sure someone’s going to be departing on mainline, I’ll confidently tell them they’ll be at T1. Now, I’ll have to add a “probably” qualifier.
Jul 22, 22, 9:57 am
#1543
Join Date: Sep 2014
Posts: 2,440
Heads up for int'l arrivals in T5: the baggage hall's normal restrooms are closed for construction. There are only three single-user restrooms available (near the exit side of carousel 6), and for the entire 90 minutes I was waiting for my luggage there was a consistent 10-15 minute line for the restrooms.
Recommend you hit the head before passport control, or plan to hold it until you've cleared customs.
Non-GE line looked to be about 30 minutes for passport control at about 6pm.
Recommend you hit the head before passport control, or plan to hold it until you've cleared customs.
Non-GE line looked to be about 30 minutes for passport control at about 6pm.
Jul 22, 22, 12:57 pm
#1544
Join Date: Jun 2021
Posts: 97
Originally Posted by threeoh
Heads up for int'l arrivals in T5: the baggage hall's normal restrooms are closed for construction. There are only three single-user restrooms available (near the exit side of carousel 6), and for the entire 90 minutes I was waiting for my luggage there was a consistent 10-15 minute line for the restrooms.
Recommend you hit the head before passport control, or plan to hold it until you've cleared customs.
Non-GE line looked to be about 30 minutes for passport control at about 6pm.
Recommend you hit the head before passport control, or plan to hold it until you've cleared customs.
Non-GE line looked to be about 30 minutes for passport control at about 6pm.
In my pre-GE days I have waited nearly 3 hours in ATL and the one at ORD looked so so much longer.
When we entered T1 the precheck line was also a solid 20 minutes. The lady checking our boarding passes kept talking about how there was no line just a bit ago and how shocked she was at the backup. Glad to hear it was quicker today. Must have just hit a perfect hellish pocket.
Last edited by rariya; Jul 22, 22 at 1:07 pm
Jul 22, 22, 1:19 pm
#1545
Join Date: Sep 2014
Posts: 2,440
Originally Posted by rariya
Flew NRT>ORD yesterday and arrived in Chicago around 5pm. The line felt never-ending, my mouth was literally agape as we walked by, it took us at least 7-8 minutes of (quick) walking to get to the front of the line and the non-GE line spanned 4-5 people wide for the majority of it.
In my pre-GE days I have waited nearly 3 hours in ATL and the one at ORD looked so so much longer.
In my pre-GE days I have waited nearly 3 hours in ATL and the one at ORD looked so so much longer.
Was worth all the GE hassle and fee just for that one entry.
