Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Consolidated ORD connection time/logistics-Domestic & International

Consolidated ORD connection time/logistics-Domestic & International

    Hide Wikipost
Old Jun 19, 22, 1:25 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jsloan
Wiki Link
The People Mover /ATS, O’Hare’s (ORD) shuttle train, to close until Fall 2019





E to C gate shuttle discountinedMCT Feb 2021 from ExpertFlyer.com
Code:
STANDARD.D/D...D/I...I/D...I/I.
 ONLINE .50 1.15 1.30 1.30
 OFFLINE .50 1.15 1.30 1.30
 ** OR * ARE ALL
 
 UA-UA DD .45 AUA - ALL
 UA-UA DD .45 DUB - ALL
 UA-UA DD .45 FLT 3160 - 6384 - FLT 1 - 2839 NAS - ALL
 UA-UA DD .45 FLT 3160 - 6384 - FLT 3160 - 6384 NAS - ALL
 UA-UA DD .45 NAS - ALL
 UA-UA DD .45 SNN - ALL
 UA-UA DD .40 FLT 3160 - 6384 - FLT 1 - 2839
 UA-UA DD .40 FLT 3160 - 6384 - FLT 3160 - 6384
 UA-UA DD .35
 UA-UA DI .45 AUA - ALL
 UA-UA DI .45 DUB - ALL
 UA-UA DI .45 NAS - ALL
 UA-UA DI .45 SNN - ALL
 UA-UA DI .40
 UA-UA ID 1.30 GRU - ALL
 UA-UA ID 1.25 HKG - ALL
 UA-UA ID 1.25 MEX - ALL
 UA-UA ID 1.25 MTY - ALL
 UA-UA ID 1.25 PEK - ALL
 UA-UA ID 1.25 PVG - ALL
 UA-UA ID 1.25 SIN - ALL
 UA-UA ID 1.20
 UA-UA II 1.30 GRU - ALL
 UA-UA II 1.25 HKG - ALL
 UA-UA II 1.25 MEX - ALL
 UA-UA II 1.25 MTY - ALL
 UA-UA II 1.25 PEK - ALL
 UA-UA II 1.25 PVG - ALL
 UA-UA II 1.25 SIN - ALL
 UA-UA II 1.20
older MCT ORD MCT data - Sept 2016

Print Wikipost

Old Jun 25, 22, 11:31 am
  #1531  
 
Join Date: Apr 2019
Location: Belgium
Posts: 221
Originally Posted by VRFast View Post
Looks like the OP indeed will arrive late at 13:13, but there are available seats in E+ and E- on the 15:50 LAX flight.
Originally Posted by goodeats21 View Post
They will put you on a later flight with availability at no cost, but be aware that planes are VERY full here now, so it might (likely?) not be on the next scheduled flight.
Thank you both for the info. I am on tomorrow’s flight, so hopefully I’ll make my connection! Fingers crossed.
jsloan and VRFast like this.
Passportinonehand is offline  
Old Jun 25, 22, 2:14 pm
  #1532  
 
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,718
Originally Posted by Passportinonehand View Post
Thank you both for the info. I am on tomorrow’s flight, so hopefully I’ll make my connection! Fingers crossed.
Going back to your original posting I see that it was indeed today in BRU when you posted about tomorrow's flight! I guess we should all remember to use dates rather than relative days, not that it matters much in this case.
MADPhil is offline  
Old Jun 25, 22, 2:49 pm
  #1533  
 
Join Date: Sep 2014
Posts: 2,440
Originally Posted by Passportinonehand View Post
Lets say we miss out connecting flight (even though our BRU-ORD flight is on time), what would happen in that case? Would UA book us on the next available flight to LAX (which I think is at 15:40, so giving us an extra 2 hours) free of charge?
No charge. Confirmed seats on the next flight with seats. You can also fly standby on any flights before that Probably a hotel/meals if needed because of EU regulations. Maybe EUR 600 depending on the cause of the delay.

Don't miss the United recheck counter, after customs but before exiting to the main arrivals hall where the public is waiting. It's on your right.
SPN Lifer likes this.
threeoh is offline  
Old Jun 26, 22, 3:34 am
  #1534  
 
Join Date: Apr 2019
Location: Belgium
Posts: 221
Originally Posted by threeoh View Post
No charge. Confirmed seats on the next flight with seats. You can also fly standby on any flights before that Probably a hotel/meals if needed because of EU regulations. Maybe EUR 600 depending on the cause of the delay.

Don't miss the United recheck counter, after customs but before exiting to the main arrivals hall where the public is waiting. It's on your right.
Thank you! We will definitely miss our connection. It is now 11:35 and we are still at the gate (departure was supposed to be at 11:00). Unfortunately the ORD-LAX flight after the one we were supposed to take is completely full, so looks like a loooong day at the airport. Are we entitled to some kind of food/drinks vouchers because we’ll miss our connection? Thank you
Passportinonehand is offline  
Old Jun 26, 22, 9:30 am
  #1535  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 16,317
Originally Posted by Passportinonehand View Post
Thank you! We will definitely miss our connection. It is now 11:35 and we are still at the gate (departure was supposed to be at 11:00). Unfortunately the ORD-LAX flight after the one we were supposed to take is completely full, so looks like a loooong day at the airport. Are we entitled to some kind of food/drinks vouchers because we’ll miss our connection? Thank you
BRU-ORD is currently estimated to arrive 48 minutes late, so while it’s not a guarantee that you’ll misconnect, it’s pretty likely. By the time your luggage arrives and you make it through customs, I suspect you will already have been offloaded by the UA computers. Hopefully, they’ll already have rebooked you already. Regardless, you should work with the UA agent at the baggage recheck area to get re-accommodated. As threeoh said, look for the United recheck counter to your right after leaving customs but before continuing out to the main arrivals hall. (If you miss it, you’ll have to lug your bags back to UA check-in at T1 and wait in line there).

That said, to answer your specific question: EC.261 applies and gives UA a duty of care to provide meals, and, if necessary, a hotel — but I don’t think it would apply unless you’re going to be delayed at least four hours total (measured by arrival at LAX). You can certainly ask about vouchers, but be prepared to be told ‘no,’ in which case you should save your receipts and then submit them to customer service later if you end up meeting the delay threshold. (If you happen to be Star Alliance Gold, or you’re flying in business class, the provisions might begin a little sooner). Note that UA’s food vouchers are typically $10/person/meal, so even if they give you a voucher you may end up wanting to save your receipts.

Did they provide a reason for the delay? From ExpertFlyer, I see “security” listed — maybe late bag screening? UA is likely to try to deny paying EC.261 compensation, if it ends up applying, by claiming that this was an extraordinary circumstance. (They still would owe you for the meals).

You said “we.” How many are in your traveling party? At the moment, I see four seats on UA’s 8:30 PM departure, and the 9:31 PM departure is wide open. If they’re willing to put you on another airline, there are seats available on the 6:12 PM departure on American Airlines. I’m not entirely sure whether or not UA has to do this in the case of an uncontrollable delay, but you can certainly ask.

If you’re willing to add an additional connection, I also see two seats on a 3:48 PM flight through Las Vegas that would arrive in LAX at 8:17 PM. That’s actually a few minutes earlier than the AA flight is scheduled to arrive.

Hope this helps. Good luck!
jsloan is offline  
Old Jun 26, 22, 9:43 am
  #1536  
 
Join Date: Dec 2019
Location: IAH
Programs: MileagePlus-Premier Gold
Posts: 349
Wow, almost same delay as yesterday...
Good luck OP.
Passportinonehand likes this.
VRFast is offline  
Old Jun 26, 22, 9:51 am
  #1537  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 8,800
Originally Posted by jsloan View Post
BRU-ORD is currently estimated to arrive 48 minutes late, so while it’s not a guarantee that you’ll misconnect, it’s pretty likely. By the time your luggage arrives and you make it through customs, I suspect you will already have been offloaded by the UA computers. Hopefully, they’ll already have rebooked you already. Regardless, you should work with the UA agent at the baggage recheck area to get re-accommodated. As threeoh said, look for the United recheck counter to your right after leaving customs but before continuing out to the main arrivals hall. (If you miss it, you’ll have to lug your bags back to UA check-in at T1 and wait in line there).

That said, to answer your specific question: EC.261 applies and gives UA a duty of care to provide meals, and, if necessary, a hotel — but I don’t think it would apply unless you’re going to be delayed at least four hours total (measured by arrival at LAX). You can certainly ask about vouchers, but be prepared to be told ‘no,’ in which case you should save your receipts and then submit them to customer service later if you end up meeting the delay threshold. (If you happen to be Star Alliance Gold, or you’re flying in business class, the provisions might begin a little sooner). Note that UA’s food vouchers are typically $10/person/meal, so even if they give you a voucher you may end up wanting to save your receipts.

Did they provide a reason for the delay? From ExpertFlyer, I see “security” listed — maybe late bag screening? UA is likely to try to deny paying EC.261 compensation, if it ends up applying, by claiming that this was an extraordinary circumstance. (They still would owe you for the meals).

You said “we.” How many are in your traveling party? At the moment, I see four seats on UA’s 8:30 PM departure, and the 9:31 PM departure is wide open. If they’re willing to put you on another airline, there are seats available on the 6:12 PM departure on American Airlines. I’m not entirely sure whether or not UA has to do this in the case of an uncontrollable delay, but you can certainly ask.

If you’re willing to add an additional connection, I also see two seats on a 3:48 PM flight through Las Vegas that would arrive in LAX at 8:17 PM. That’s actually a few minutes earlier than the AA flight is scheduled to arrive.

Hope this helps. Good luck!
That is very helpful and specific info for the OP. Good on ya, jsloan and good luck Passportinonehand !
jsloan and Passportinonehand like this.
goodeats21 is offline  
Old Jun 26, 22, 10:17 am
  #1538  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,053
ORD immigration last week was insane: mid-afternoon it took over 1h30mins to get thru there, resulting in over 2 hrs to make it to connecting flight.
cesco.g is offline  
Old Jun 26, 22, 12:41 pm
  #1539  
 
Join Date: Apr 2019
Location: Belgium
Posts: 221
Originally Posted by jsloan View Post
BRU-ORD is currently estimated to arrive 48 minutes late, so while it’s not a guarantee that you’ll misconnect, it’s pretty likely. By the time your luggage arrives and you make it through customs, I suspect you will already have been offloaded by the UA computers. Hopefully, they’ll already have rebooked you already. Regardless, you should work with the UA agent at the baggage recheck area to get re-accommodated. As threeoh said, look for the United recheck counter to your right after leaving customs but before continuing out to the main arrivals hall. (If you miss it, you’ll have to lug your bags back to UA check-in at T1 and wait in line there).

That said, to answer your specific question: EC.261 applies and gives UA a duty of care to provide meals, and, if necessary, a hotel — but I don’t think it would apply unless you’re going to be delayed at least four hours total (measured by arrival at LAX). You can certainly ask about vouchers, but be prepared to be told ‘no,’ in which case you should save your receipts and then submit them to customer service later if you end up meeting the delay threshold. (If you happen to be Star Alliance Gold, or you’re flying in business class, the provisions might begin a little sooner). Note that UA’s food vouchers are typically $10/person/meal, so even if they give you a voucher you may end up wanting to save your receipts.

Did they provide a reason for the delay? From ExpertFlyer, I see “security” listed — maybe late bag screening? UA is likely to try to deny paying EC.261 compensation, if it ends up applying, by claiming that this was an extraordinary circumstance. (They still would owe you for the meals).

You said “we.” How many are in your traveling party? At the moment, I see four seats on UA’s 8:30 PM departure, and the 9:31 PM departure is wide open. If they’re willing to put you on another airline, there are seats available on the 6:12 PM departure on American Airlines. I’m not entirely sure whether or not UA has to do this in the case of an uncontrollable delay, but you can certainly ask.

If you’re willing to add an additional connection, I also see two seats on a 3:48 PM flight through Las Vegas that would arrive in LAX at 8:17 PM. That’s actually a few minutes earlier than the AA flight is scheduled to arrive.

Hope this helps. Good luck!
wow, thank you SO much for this! Incredibly helpful. We (me and my gf) just landed in ORD. WiFi didn’t work on our flight, but the app says we have been rebooked to the 8.30pm flight arriving in LAX after 11pm, so more than 6 hours later than originally scheduled. Reason for the delay was long lines at security. We arrived at the airport 2 hours before departure, checked-in, dropped off our bags and arrived at the gate 35mins before scheduled departure, so nothing too special.

Where and how do I claim EC261? 600€ (Or1200€?) would definitely help during the 7 hour layover at ORD :-)
Passportinonehand is offline  
Old Jun 26, 22, 1:11 pm
  #1540  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 4,727
Originally Posted by Passportinonehand View Post
wow, thank you SO much for this! Incredibly helpful. We (me and my gf) just landed in ORD. WiFi didn’t work on our flight, but the app says we have been rebooked to the 8.30pm flight arriving in LAX after 11pm, so more than 6 hours later than originally scheduled. Reason for the delay was long lines at security. We arrived at the airport 2 hours before departure, checked-in, dropped off our bags and arrived at the gate 35mins before scheduled departure, so nothing too special.

Where and how do I claim EC261? 600€ (Or1200€?) would definitely help during the 7 hour layover at ORD :-)
Best Practices for Filing EU 261 Claims Against United?
cheltzel is offline  
Old Jun 26, 22, 2:37 pm
  #1541  
 
Join Date: Apr 2019
Location: Belgium
Posts: 221
Thank you for me pointing me in the right direction. I asked my question regarding EC261 in that thread.

Also received 2x 10$ meal voucher from the lovely lady at the United recheck counter.

Thank you to everyone who replied to my questions and made this situation much easier, really appreciate it!
jsloan and threeoh like this.
Passportinonehand is offline  
Old Jun 26, 22, 6:16 pm
  #1542  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 16,317
UA mainline from T2

Just a PSA: Some mainline UA flights are now operating from T2. I don’t know if this is a one-off or a regular occurrence, but today’s evening ORD-AUS flight is operating from E6. (No IRROPS; the inbound from BOS arrived at E6 also).

Often when I’m sure someone’s going to be departing on mainline, I’ll confidently tell them they’ll be at T1. Now, I’ll have to add a “probably” qualifier.
legalalien and goodeats21 like this.
jsloan is offline  
Old Jul 22, 22, 9:57 am
  #1543  
 
Join Date: Sep 2014
Posts: 2,440
Heads up for int'l arrivals in T5: the baggage hall's normal restrooms are closed for construction. There are only three single-user restrooms available (near the exit side of carousel 6), and for the entire 90 minutes I was waiting for my luggage there was a consistent 10-15 minute line for the restrooms.

Recommend you hit the head before passport control, or plan to hold it until you've cleared customs.

Non-GE line looked to be about 30 minutes for passport control at about 6pm.
SPN Lifer and goodeats21 like this.
threeoh is offline  
Old Jul 22, 22, 12:57 pm
  #1544  
 
Join Date: Jun 2021
Posts: 97
Originally Posted by threeoh View Post
Heads up for int'l arrivals in T5: the baggage hall's normal restrooms are closed for construction. There are only three single-user restrooms available (near the exit side of carousel 6), and for the entire 90 minutes I was waiting for my luggage there was a consistent 10-15 minute line for the restrooms.

Recommend you hit the head before passport control, or plan to hold it until you've cleared customs.

Non-GE line looked to be about 30 minutes for passport control at about 6pm.
Flew NRT>ORD yesterday and arrived in Chicago around 5pm. The line felt never-ending, my mouth was literally agape as we walked by, it took us at least 7-8 minutes of (quick) walking to get to the front of the line and the non-GE line spanned 4-5 people wide for the majority of it.

In my pre-GE days I have waited nearly 3 hours in ATL and the one at ORD looked so so much longer.

When we entered T1 the precheck line was also a solid 20 minutes. The lady checking our boarding passes kept talking about how there was no line just a bit ago and how shocked she was at the backup. Glad to hear it was quicker today. Must have just hit a perfect hellish pocket.

Last edited by rariya; Jul 22, 22 at 1:07 pm
rariya is offline  
Old Jul 22, 22, 1:19 pm
  #1545  
 
Join Date: Sep 2014
Posts: 2,440
Originally Posted by rariya View Post
Flew NRT>ORD yesterday and arrived in Chicago around 5pm. The line felt never-ending, my mouth was literally agape as we walked by, it took us at least 7-8 minutes of (quick) walking to get to the front of the line and the non-GE line spanned 4-5 people wide for the majority of it.

In my pre-GE days I have waited nearly 3 hours in ATL and the one at ORD looked so so much longer.
Yeah, when I entered on June 14 at 5pm it was in total meltdown mode, at least 90 minute wait but possible 3 hours, I have no idea, it was tripled up and hundreds and hundreds of feet long before even entering the customs hall. 80 wheelchairs in the wheelchair line.

Was worth all the GE hassle and fee just for that one entry.
SPN Lifer likes this.
threeoh is offline  

Thread Tools
Search this Thread