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UAL's Captain Denny Flanagan (In-Flight Experiences, Sightings, Schedule, etc.)
Capt. Denny has graciously agreed to share his schedule with FlyerTalkers and hopes to see many of us on his flights. I will be updating this post monthly with his schedule.
Note that Captain Denny's schedule is subject to change for irrops etc. A "DUA" in the equipment column indicates a deadheading flight. Here is his April/May schedule. It does not include his final flight. Code:
Date Day Flt Eqp DptStn Arr Stn Dpt Tm Arr Tm |
UAL's Captain Denny Flanagan
In the January 9 issue of Travel Agent Magazine there is a very nice article by Peter Greenberg, Travel Editor for NBC's "Today Show" regarding this pilot as an amabassador of goodwill on UA and his "Stop In and Say Hi" program for unaccompanied minors.
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I've flown with him a few times, great guy. He is, IIRC, the pilot who started the airplane cards for the little kids (and big kids too).
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I flew with him last year and vividly remember it as a great experience on what otherwise could have been a cruddy flight. We had a 2-hour ATC ground hold so we taxied out to a holding pad, shut down, and he had the F/As play movies (which were not normally shown on this 2 hour flight) and serve the F cabin dinner (very appropriate given the time of night we ultimately took off and landed). Capt. Flanagan was very thorough about keeping everyone advised of the status of the delay and making the best of the situation. At least twice during the ground stop he walked through the cabin, stopping to shake hands and talk with anyone who had questions about the flight, the a/c, UA in general, etc. Overall a great ambassador for UA. ^
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For some reason, I feel like UA had him appear in TV spots after 9-11.
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Originally Posted by UnitedSkies
For some reason, I feel like UA had him appear in TV spots after 9-11.
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Capt. Denny's Wine Drawing
He flew a 757 ORD-SJC that I was on last week.
He came out to the gate before boarding and made a couple of humorous remarks ("The plane is in great shape. I'm in pretty good shape."). On boarding, he was standing at the door handing out small collector cards with specs on the 757. He sent cards to everyone in F with a short note about how valued our business was and "Please let me know how we can exceed your expectations." About an hour before landing, he came on the PA and told folks to look at the back of the 757 spec cards. If your card had his signature, you won a free bottle of wine. One person in F won, don't know about Y. Cool fellow. :cool: ^ |
Captain Denny flew our 757 to Hawaii last month. Same deal with the trading cards, the wine prize, and the first class notes about "letting them know how they could exceed our expectations." Incredibly, Captain Denny included his cell phone # and e-mail address on the card, too! I was very, very impressed.
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Great flight on UA600 this morning
The pilot was greeting passengers while boarding and giving to them B757 cards.
Two cards were signed by him and those who had them won a bottle of wine! Well, done!!!! And the flight was almost on time in this weather - that is even better! |
Do you remember the pilot's name?
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I had Captain Denny Flanagan this past Tuesday (July 3rd, 07) from DEN-->OMA. What a great pilot to have had. He did a gate announcement before the flight, greeted all boarding pax at the doorway, gave out 757 cards to all pax. I was in F and received the handwritten thank-you on his business card that included an email address and cell telephone number.
Major props. His effort rubbed off on the crew too, they were great. I handed out two GTEMS to the captain and the FA in F. She said she must be doing something right because it was her third one in two days. A+ experience. |
Rather than starting a new thread - there's a top notch article on Captain Flanagan in tomorrow's WSJ:
http://online.wsj.com/article/SB118826634834410559.html - registration required To a United Pilot, The Friendly Skies Are a Point of Pride Capt. Flanagan Goes to Bat For His Harried Passengers; Still, Some Online Skeptics Capt. Denny Flanagan is a rare bird in today's frustration-filled air-travel world -- a pilot who goes out of his way to make flying fun for passengers. When pets travel in cargo compartments, the United Airlines veteran snaps pictures of them with his cellphone camera, then shows owners that their animals are on board. In the air, he has flight attendants raffle off 10% discount coupons and unopened bottles of wine. He writes notes to first-class passengers and elite-level frequent fliers on the back of his business cards, addressing them by name and thanking them for their business. If flights are delayed or diverted to other cities because of storms, Capt. Flanagan tries to find a McDonald's where he can order 200 hamburgers, or a snack shop that has apples or bananas he can hand out... |
AWESOME article about an AWESOME guy! If only they were all like him!^ ^ ^
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Originally Posted by lucky9876coins
(Post 8305760)
AWESOME article about an AWESOME guy! If only they were all like him!^ ^ ^
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Originally Posted by jujube
(Post 8305742)
If flights are delayed or diverted to other cities because of storms, Capt. Flanagan tries to find a McDonald's where he can order 200 hamburgers, or a snack shop that has apples or bananas he can hand out. (...) the company reimburses him for the food he buys during prolonged delays.
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