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EWR gate agents blame “unruly” passengers to solve oversale

EWR gate agents blame “unruly” passengers to solve oversale

Old May 31, 2024, 4:18 pm
  #166  
 
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Originally Posted by Lux Flyer
I'm really confused by this mindset..
It's not a "mindset" - neither the OP nor the captain were there when the purported action happened.

..do we really think if there was an issue with passengers being unruly...
But neither account claims that the passengers were unruly.

And I don't know if the GAs must inform the captain, if pax have been denied boarding. I guess the manifest only lists those who boarded.
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Old May 31, 2024, 9:56 pm
  #167  
 
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Originally Posted by physioprof
Another possibility (which I favor as most likely) is that gate agents have a performance metric based on how successful they are at avoiding IDB while simultaneously keeping the VDB payouts as low as possible. This could explain all of the various scenarios reported in this thread.
Bingo!

What are GA's OKRs when it comes to oversold flights? Someone has to know.
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Old May 31, 2024, 10:25 pm
  #168  
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OKR = objectives and key results
KPI = key performance indicators
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Old Jun 1, 2024, 3:27 am
  #169  
 
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Originally Posted by hhdl
DL VDB is usually choice of Amex/Visa gift cards.
And Lufthansa is a voucher that can be converted to cash at any ticket counter or, if they do not have enough cash on the spot, can be deposited into your bank-account or credit card.

Greetings - Dirk
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Old Jun 1, 2024, 4:28 am
  #170  
 
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Originally Posted by SPN Lifer
OKR = objectives and key results
KPI = key performance indicators
thanks for fixing the AWODs

Originally Posted by weero
It's not a "mindset" - neither the OP nor the captain were there when the purported action happened.


But neither account claims that the passengers were unruly.

And I don't know if the GAs must inform the captain, if pax have been denied boarding. I guess the manifest only lists those who boarded.
read the post directly below yours.
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Last edited by WineCountryUA; Jun 1, 2024 at 5:43 am Reason: merged consecutive posts by same member
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Old Jun 1, 2024, 4:44 am
  #171  
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Originally Posted by LaserSailor
Originally Posted by SPN Lifer
OKR = objectives and key results
KPI = key performance indicators
thanks for fixing the AWODs
Looks like you meant TIA.
​​​​​​​
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Old Jun 1, 2024, 6:36 am
  #172  
 
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Originally Posted by SPN Lifer
OKR = objectives and key results
KPI = key performance indicators
Too many overloaded TLAs in life to learn.
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Old Jun 1, 2024, 7:18 am
  #173  
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Originally Posted by boat stuck (Post # 167)
What are GA's OKRs when it comes to oversold flights? Someone has to know.
Originally Posted by SPN Lifer (Post # 168)
OKR = objectives and key results
KPI = key performance indicators
Originally Posted by LaserSailor (Post # 170)
thanks for fixing the AWODs
Originally Posted by fumje (Post # 171)
Looks like you meant TIA.
Originally Posted by NJSwamplands (Post # 172)
Too many overloaded TLAs in life to learn.
AWOD = Abbreviation without Definition
TIA = Thanks in Advance
TIA = Total Information Awareness
TLA = Three Letter Abbreviation / Acronym

Having gone off on a tangent suggesting the importance of defining abbreviations at first use (we all have very different backgrounds), let us remain mindful of the most recent unanswered question set forth in Post # 167 above:

What is the Gate Agent performance metric when it comes to oversold flights?
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Old Jun 1, 2024, 7:41 am
  #174  
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Originally Posted by 757FO
[

Don't get me wrong, I love my job, and take it very seriously. I'm just amazed that so many of you spend so much time on a UA flight and then spend an equal amount of time simply talking about it. I don't disrespectfully mean that, but it is fascinating to me.
Thanks; now you’ve given us something new to talk about! 😜
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Old Jun 1, 2024, 7:55 am
  #175  
 
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Originally Posted by SPN Lifer
… let us remain mindful of the most recent unanswered question set forth in Post # 167 above:

What is the Gate Agent performance metric when it comes to oversold flights?
IME, TMI already. The premise of the thread, from the very beginning, is so baseless it should really be TL;DR.

Last edited by sinoflyer; Jun 1, 2024 at 8:03 am
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Old Jun 1, 2024, 6:12 pm
  #176  
 
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Originally Posted by physioprof
Another possibility (which I favor as most likely) is that gate agents have a performance metric based on how successful they are at avoiding IDB while simultaneously keeping the VDB payouts as low as possible. This could explain all of the various scenarios reported in this thread.
Show me the incentives and I'll show you what happens.
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