Old Mar 21, 2024, 1:10 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
https://www.united.com/en/us/mileageplus/miles-pooling

United Makes it Easier to Share Award Miles with Family and Friends

United becomes first major U.S. airline to allow members of its loyalty program, MileagePlus, to pool their miles with family and friends into a joint account

This new feature makes it easier for family members of all ages -- and groups to share and use miles for award travel

MileagePlus miles pooling is now available on United.com

CHICAGO, March 21, 2024 /PRNewswire/ -- Just in time for summer travel planning, United today launched MileagePlus miles pooling a new way for MileagePlus members to contribute and combine their miles into a joint account. Available on United.com, groups of up to five members can now share and redeem miles in one linked account. United allows any MileagePlus member whether relatives or close friends to be in a pool with other members. United is the first and only major U.S. airline to offer this feature.

"We're always looking for new ways to provide the most value to all of our loyalty members and are proud to be the first major U.S. airline to allow our members to pool their miles with their loved ones and friends," said Luc Bondar, Chief Operating Officer of MileagePlus. "MileagePlus miles pooling further reinforces United's position as the leader in family and group travel and gives our members more flexibility to use their miles while making it easier to connect to the destinations and moments that matter most, with the people that matter most."

As 81% of parents report intent to travel with their children in the next year and nearly 60% report concern about travel affordability, according to a 2023 U.S. Family Travel Survey conducted by the Family Travel Association, the introduction of MileagePlus miles pooling aims to make travel even easier for families or groups looking to get away; even the youngest family members can contribute as there's no minimum age to become a MileagePlus member.

MileagePlus miles pooling is now available to all MileagePlus members by logging in to their account on United.com. For those not already MileagePlus members, the program is free to join here.

How MileagePlus miles pooling works

Any MileagePlus member over 18 years old can become the pool leader and create a pool for free when logged in to their account on United.com.
  • Pool leaders can invite up to four of their family, friends, or close travel companions of any age to join the pool if they have an active MileagePlus account. There is no minimum age to join MileagePlus.
  • When logged in to their MileagePlus account on United.com, members will be instructed on how to contribute miles to the group pool as well as how to redeem pooled miles for award flights on United and United Express*.
  • There are no limits to the number of miles that may be contributed to an active miles pool.
  • Pooled miles can be used when booking a ticket on United.com or in the United mobile app.
For example, if a group of friends is planning an upcoming summer getaway and each friend has their own individual MileagePlus accounts with their respective number of miles, they can combine all, or a select amount of their personal miles into one central 'pool' that can be used to purchase flights and offset the cost of ticket prices.

Contributing miles to a MileagePlus miles pool will not affect an individual member's Premier status. Only members who travel on a ticket using pooled miles will earn any eligible Premier qualifying points (PQP), not the member who contributed them. Members cannot pool PQP, Premier qualifying flights (PQF), PlusPoints, or TravelBank cash.

The MileagePlus program provides the most ways to earn and use miles of any other U.S. airline. Members earn miles that never expire with every flight purchased, through spending on the United Family of Cards from Chase, by making purchases on MileagePlus ShoppingSM and more. Members can opt to fully cover a trip with their MileagePlus miles or use a combination of money and miles to save on the out-of-pocket cost of their next flight**.

*For full terms, restrictions, and conditions, see here.
**MileagePlus miles pooling is excluded from money and miles at this time.


MileagePlus miles pooling

Merge miles with friends and family, without any transfer fees, to help get to your next destination faster.

Your pool
What is miles pooling?
How it works

What is miles pooling?

Miles pooling lets MileagePlus members merge miles to create one shared reservoir of miles. Its more than just pooling miles - its pooling dreams, destinations, and experiences.

Highlights of miles pooling

Uniting miles, uniting people

Pool your miles together to collectively propel towards your travel goals faster.
Unlock affordable travel
Utilize pooled miles to reach reward thresholds quicker, effectively reducing travel costs.
Share the joy of travel
Turn individual travel dreams into shared experiences and unforgettable shared adventures.

How it works

To create and manage a miles pool:
  • Initiating a miles pool is free and easy. Any MileagePlus member 18 years or older can start a miles pool and take on the role of the pool leader.
  • The pool leader can invite MileagePlus members to join their pool. These members can be family (including kids), friends or a mix, as long as theyre a MileagePlus member. A maximum of 5 can be in a miles pool.
  • Every pool member can contribute their MileagePlus miles to the shared pool.
  • The pool leader manages the miles pool and can authorize pool members to redeem miles.
  • Members can only participate in one miles pool. When a member departs from a pool, they lose access to their pool miles.

Miles Pooling Terms and Conditions

Important: The following are the rules and other provisions (collectively, Rules) of [MilesPooling], ("Miles Pooling"). By participating in Miles Pooling and agreeing to contribute the Member's Miles to a pool of miles (the "Pool"), participating Members indicate their respective acceptance of these Rules and agree to abide by them. Participation in Miles Pooling will be governed by these Rules, and it is each Member's responsibility to read and understand all of them. These Rules cannot be superseded or changed, except in writing from United Airlines or any of its affiliates (collectively, "United"). The most current Rules may be found on united.com and this is the final authority on the Rules. The Rules on united.com shall be deemed to supersede any prior or conflicting versions thereof.

General conditions

  1. Miles Pooling is offered at the discretion of United and United has the right to terminate Miles Pooling, in whole or in part, or to change the Rules, benefits, conditions of participation, in whole or in part, at any time, with or without notice. Terms used but not defined herein shall have the meaning assigned in the rules of Uniteds MileagePlus Program (Program Rules). All Program Rules apply to a Member's participation in Miles Pooling.
  2. The Rules control your membership and participation in Miles Pooling and no covenants at law or in equity shall be implied or incorporated, all of which are expressly disclaimed. United has the sole right to interpret and apply the Rules. IN NO EVENT SHALL UNITED BE LIABLE TO A MEMBER, OR ANYONE ACTING ON THE MEMBER'S BEHALF, FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING LOST REVENUE OR PROFITS, ARISING OUT OF THE ACTS OR OMISSIONS OF UNITED IN CONNECTION WITH MILES POOLING, OR COSTS OR ATTORNEYS FEES. Any abuse of Miles Pooling or failure to follow the Rules, the Program Rules, Uniteds Contract of Carriage, Uniteds fare rules, any violation of law, rule, or regulation, any conduct detrimental to the interests of United, any fraudulent activity or attempted fraudulent activity, or any misrepresentation of any information furnished to United or its affiliates by any Member, anyone else acting on the Member's behalf, or any third party (collectively, Prohibited Conduct), may result in United exercising any one or more of the following remedies (Uniteds Remedies), with or without notice to the Member: (a) termination or suspension from Miles Pooling, (b) exercising any of Uniteds Remedies under the Program Rules or Uniteds Contract Of Carriage, (c) the removal or cancellation by United of any or all accrued mileage, (d) the confiscation of any award tickets, denial of boarding with respect to any award ticket holders or, at United's discretion, completion of the travel only upon payment of an applicable revenue fare (and applicable taxes and fees), or (e) the loss of other Miles Pooling benefits.
  3. Only Members may participate in the Pool. Miles in the Pool do not constitute property of any individual Member of the Pool, including the leader. Miles in the Pool are not transferable in the event of a divorce of a Member of the Pool and are transferable only as set forth herein or otherwise permitted by United.
  4. All calculations made in connection with Miles Pooling will be made by United in its discretion and such calculations will be considered final.
  5. Neither Uniteds waiver or consent to a deviation from the Rules nor any course of dealing shall be construed as a waiver by United of any subsequent violation of the Rules and United may invoke Uniteds Remedies for a violation of the Rules despite any such prior waiver or consent.
  6. Each contributing Member to the Pool agrees and acknowledges that all mileage contributions may not be restricted to any particular purpose and all contributions are final and non-refundable.
  7. All mileage contributions to the Pool are at your own risk. United does not warrant that mileage will be used for any particular purpose and is not responsible for any misuse thereof.
  8. A Pool may not be created to issue mileage awards to volunteers or employees for recognition or incentive purposes, in lieu of wages or other compensation due for services.

Leader

  1. Each Pool must appoint an administrator (the "Leader"). A Leader is a Member of the Pool and must be an individual over the age of eighteen (18). The Leader shall be the individual designated by the Pool as its primary contact. Requests for changes to the Pool, such as a change of the Leader, will not be honored without complying with Uniteds requirements for account validation. Leaders represent and warrant that they: (a) are the authorized representative of the Pool with the authority: (i) to solicit mileage contributions for the Pool; and (ii) to bind the Pool to these Rules; and (b) are using the mileage contributions only as permitted by United.
  2. The Leader shall provide the information required by United which may include, Account number, email and date of birth of the Member being invited to the Pool. The Pool is not formed until at least one Member is invited by the Leader.
  3. The Leader will make decisions on the Pool including whether a Member has the ability to redeem miles from the Pool or if the Member is a contributor only.
  4. Only the Leader is permitted to determine the use of the miles in the Pool. To the extent that mileage is contributed by a Member for a particular purpose, or to the extent that the contributing Member purports to direct the use of such mileage, any such directions shall only constitute non-binding recommendations to the Leader. Any act of Leader with respect to the Pool shall be deemed to be an act of the Pool.
  5. The Leader shall handle all matters with respect to the administration of the Pool, including without limitation the use and redemption of miles and the request for and issuance of award tickets.

Pool Members

  1. A Member may only participate in one Pool at a time except with United's permission and United may determine the size of the Pools in its' discretion.
  2. An invitation to a Pool may be retracted by the Leader prior to the Member's acceptance. Upon acceptance United may require a waiting period before a Member can access the Pool.

Dissolution or Removal from Pool

  1. In the event of the death or lack of legal capacity of the Leader, the Pool will be dissolved. Upon dissolution, the miles in the Pool will be split evenly and returned among the members. The miles returned to the deceased Members MileagePlus account, will be handled in accordance with the Program Rules.
  2. In the event of the death of a Member of the Pool, the Miles will remain in the Pool and the Pool will continue without such Member.

Privacy Policy

  1. By participating in Miles Pooling, Members authorize United to collect, maintain, use, process and share their information, including, without limitation, names, email addresses, physical addresses, account and other information in accordance with Uniteds Privacy Policy. You can learn more about how United collects, maintains, uses, processes and shares your information in Uniteds Privacy Policy which may be viewed here. United's Privacy Policy is merely a statement of administrative protocol; it is not a contract, nor does it create any contractual or legal rights. Uniteds Privacy Policy is not made, or intended to be made, a part of these Rules.

Pool Contributions

  1. Miles contributions into the Pool can be made by the Leader and Members. United may impose limitations on use of the Miles for 24 hours or any other period of time after contributions are made. Miles contributions may be cancelled and returned to the Member's account during the period of time the contribution is pending.
  2. Once Miles are no longer in a pending status they may not be returned to the Member's account.
  3. United may determine in its discretion the minimum and maximum number of Miles that may be contributed to a Pool.

Redemption

  1. United shall establish the amount, structure, availability, process and other criteria for mileage redemption (including the amount of mileage necessary to redeem each award), all of which are subject to modification, cancellation or limitation at Uniteds discretion, with or without notice, and all Program Rules related to redemption shall apply to Miles Pooling. Awards may, at the request of the Leader, be issued by MileagePlus in the name and for the use of any Member of the Pool only for non-commercial purposes. Such awards will be issued only after the Leader validates the Pool account via use of a password or other security measures that United has in place at the time of the award request.
  2. Pool Miles can only be used to purchase Award Air Tickets on United or United Express operated flights.
  3. Members with redemption rights in the Pool may redeem for themselves or any other traveler. The Program Rules apply for redemption of Pool Miles. The Member redeeming the Miles does not transfer their status or benefits to the traveler.

Non-U.S. Laws

  1. Participation in Miles Pooling may be prohibited or restricted by the laws pursuant to some U.S. state and local laws and non-U.S. countries. Nothing in these Rules should be read to override or circumvent any such laws. United may exercise any one or more of Uniteds Remedies, with or without notice to the Members, in the event Miles Pooling, or participation in any way in the MileagePlus Program, violates laws.

Print Wikipost

UA announces F/F Mileage Pooling

Old Mar 26, 2024, 7:59 am
  #106  
 
Join Date: Jun 2014
Programs: UA MM
Posts: 4,165
Originally Posted by SPN Lifer
I am a Premier Silver. My wife and adult son are General Members with the Quest and Explorer cards, respectively.

It seems sensible to me simply to redeem miles from my account for their reward tickets, as needed, or from their own accounts.

What would our benefit be from pooling?

This new Mileage Pooling program seems best suited to families with some accounts containing miles that are effectively "orphaned"'. This does not apply to us.
Here's how it could benefit someone in this situation:

Pool leader has 200,000 miles
Pool leader invites a family member who has 10,050 miles
That family member wants to acquire an award ticket that costs 20,000 miles
Family member contributes all 10,050 miles, you contribute 10,000 miles
Family member redeems the 20,000 miles from the pool for the award ticket, leaving 50 miles in the pool.

It sounds like it can be used as a way to transfer miles to someone else, for the purpose of buying a ticket they otherwise couldn't, without "paying" to do so.

Last edited by JimInOhio; Mar 26, 2024 at 8:06 am
JimInOhio is offline  
Old Mar 26, 2024, 8:57 am
  #107  
 
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
More concerned that companies will now pool miles I doubt my work will be that much of a jack arse, it I could see some doing it. I do like it since I am the primary point earner, and we get points from our credit card. This way the few thousand miles my kids and wife earn each year wont be orphaned.
SPN Lifer, abaheti and SamirD like this.
PushingTin is offline  
Old Mar 26, 2024, 10:33 am
  #108  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,139
Originally Posted by SPN Lifer
I am a Premier Silver. My wife and adult son are General Members with the Quest and Explorer cards, respectively.

It seems sensible to me simply to redeem miles from my account for their reward tickets, as needed, or from their own accounts.

What would our benefit be from pooling?...
The potential advantage could have been XN access for the non-elities, but in this case those credit cards also offer XN access

The secondary benefit is if the want to book an award but have insufficiency miles and you would rather not to front them the entire amount from your account. Pooling is useful for multiple low earners to more efficient use of their miles.
jsloan, SPN Lifer and SamirD like this.
WineCountryUA is offline  
Old Mar 26, 2024, 10:58 am
  #109  
 
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,120
Originally Posted by WineCountryUA
Correct, it is limited (presently) to UA operated flights. Note that sort of initial limitation has existed in other situations and later lifted, so we will have to see if that occurs here
For some -- 80% of redemption are on UA metal and if memory serves me right "domestic" redemption are the vast majority.
Once a pool is formed, does it require affirmative action by each member to deposit points into the pool? Or are points automatically placed in the pool as they are earned?

ETA: Never mind... I got the answer...
SamirD likes this.
physioprof is offline  
Old Mar 26, 2024, 11:45 am
  #110  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,139
Originally Posted by physioprof
Once a pool is formed, does it require affirmative action by each member to deposit points into the pool? Or are points automatically placed in the pool as they are earned?
.
Beleive it requires overt action by a pool member to transfer points and don't see a requirement a pool member must contribute.
Originally Posted by physioprof
ETA: Never mind... I got the answer...
Is that what would you concluded?
SamirD likes this.

Last edited by WineCountryUA; Mar 27, 2024 at 12:51 pm
WineCountryUA is offline  
Old Mar 26, 2024, 5:25 pm
  #111  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,263
Originally Posted by SPN Lifer (Post # 105)
I am a Premier Silver. My wife and adult son are General Members with the Quest and Explorer cards, respectively. . . .

This new Mileage Pooling program seems best suited to families with some accounts containing miles that are effectively "orphaned"'. This does not apply to us.
Originally Posted by JimInOhio (Post # 106)
Here's how it could benefit someone in this situation: . . . .

It sounds like it can be used as a way to transfer miles to someone else, for the purpose of buying a ticket they otherwise couldn't, without "paying" to do so.
We don't have any orphaned miles, but this indeed seems to be the targeted passenger profile.

Originally Posted by WineCountryUA
The potential advantage could have been XN access for the non-elites, but in this case those credit cards also offer XN access

The secondary benefit is if the want to book an award but have insufficiency miles and you would rather not to front them the entire amount from your account. Pooling is useful for multiple low earners to more efficient use of their miles.
Yes. Efficient use of orphaned miles, along with free transfer of less than a full award to someone, is clearly the primary benefit.

Sharing the award availability shown the highest pool member to all members seems very important indeed.

Neither applies to my situation, as we all have miles for full awards (and I have no hesitation to issue them in their names from my account) and, as noted, their UA credit cards give them the same XN access as my Premier Silver membership.

But this will be helpful to the targeted pax.
uanj and SamirD like this.
SPN Lifer is offline  
Old Mar 26, 2024, 5:35 pm
  #112  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,612
Originally Posted by SPN Lifer
Sharing the award availability shown the highest pool member to all members seems very important indeed.
if UA is going to keep up its policy of PN9 PZ0 IN9 I0, I may create a pool just to share my access to IN availability with a small number of friends, without planning to contribute any miles of my own. I know it's not what UA intended, but I suspect it'll be a popular approach.
SPN Lifer, uanj, ZenFlyer and 2 others like this.
jsloan is offline  
Old Mar 26, 2024, 5:36 pm
  #113  
 
Join Date: Jan 2011
Location: Washington, D.C.
Programs: AA, but I play the field
Posts: 1,441
Originally Posted by WineCountryUA
The potential advantage could have been XN access for the non-elities, but in this case those credit cards also offer XN access

The secondary benefit is if the want to book an award but have insufficiency miles and you would rather not to front them the entire amount from your account. Pooling is useful for multiple low earners to more efficient use of their miles.
Another potential use case is when person A and person B want to book award tickets together, but each only has miles sufficient to book one ticket. By pooling, both tickets could be booked together on the same PNR.
jsloan, SPN Lifer, bgriff and 4 others like this.
ZenFlyer is offline  
Old Mar 26, 2024, 5:50 pm
  #114  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,263
Originally Posted by ZenFlyer (Post # 113)
By pooling, both tickets could be booked together on the same PNR.
Currently, my family would book two one-way tickets out of one account, and then the other. So not much benefit -- unless to preserve the Excursionist perquisite (perk).
SPN Lifer is offline  
Old Mar 27, 2024, 3:40 am
  #115  
 
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,802
Originally Posted by phkc070408
To add to this, removing the liabilities won't change the stock price, since the decrease in liabilities will be offset by the decrease in revenue (thus cash). It will, however, make some of the basic financial radios, such as the Current Ratio (Current Assets / Current Liabilities) shift in their favor. Also, removing the liabilities will put the company in a better position in the next downturn.
the financial impact of the miles liability on share price is minimal as the value of faux mileage currency is 100% in control of the company. With a stroke of a pen, this liability could be reduced 10x and the only loss would be 5 low value FT customers.
It is amazing how many play the game of banking huge balances of faux currency then feel grifted trying to redeem the script at the company store.
SamirD likes this.
LaserSailor is offline  
Old Mar 27, 2024, 4:34 am
  #116  
 
Join Date: Jan 2011
Location: Washington, D.C.
Programs: AA, but I play the field
Posts: 1,441
Originally Posted by SPN Lifer
Currently, my family would book two one-way tickets out of one account, and then the other. So not much benefit -- unless to preserve the Excursionist perquisite (perk).
Sorry, I was speaking generally rather than to your particular family situation. The strategy you mention works only if you are booking RT awards and each party has enough miles in their own account for a RT ticket. But if each person has only enough miles to cover a single OW ticket, pooling could be very useful.
SPN Lifer and SamirD like this.
ZenFlyer is offline  
Old Mar 27, 2024, 10:25 am
  #117  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,115
Cancel a Pool

I started a 'miles pool' yesterday and now I want to undo/cancel it. No others were added and I did not put miles into it.

[Edit: just figured it out. Need to call CS. CS said program was so new they don't have the ability to cancel my pool. She said call back in 5 to 6 days.]
SamirD likes this.

Last edited by philemer; Mar 27, 2024 at 11:39 am
philemer is offline  
Old Mar 27, 2024, 10:51 am
  #118  
 
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,120
Originally Posted by WineCountryUA
Beleive it requires overt action by a pool member to transfer points and don't see a requirement a pool member must contribute.
Is that would you concluded?
Yes, that was my conclusion.
SPN Lifer and SamirD like this.
physioprof is offline  
Old Mar 27, 2024, 1:59 pm
  #119  
 
Join Date: Jun 2020
Location: NJ
Programs: UA Silver, Hyatt Globalist
Posts: 543
Originally Posted by ZenFlyer
Another potential use case is when person A and person B want to book award tickets together, but each only has miles sufficient to book one ticket. By pooling, both tickets could be booked together on the same PNR.

And then access to preferred seating for free as Silver and possibly E+.
abaheti and SamirD like this.
Warriorconcept is offline  
Old Mar 27, 2024, 2:08 pm
  #120  
 
Join Date: Jan 2013
Location: Delaware
Programs: UA Mileage Plus, Amtrak Guest Rewards
Posts: 1,402
Originally Posted by LaserSailor
the financial impact of the miles liability on share price is minimal as the value of faux mileage currency is 100% in control of the company. With a stroke of a pen, this liability could be reduced 10x and the only loss would be 5 low value FT customers.
It is amazing how many play the game of banking huge balances of faux currency then feel grifted trying to redeem the script at the company store.
Very true, however I suspect UA knows that it's in their interest not to devalue the faux currency too much too quickly. The purpose of the currency is to keep flyers loyal to the company. Even if every airline devalued the currency to an average of 0.1cpm, The benefit of being loyal to one airline would not be worth the cost to the customer.

That said, while they are faux currency, UA is choosing to maintain their value and they are still a liability.
SPN Lifer, SamirD and Kannai like this.
phkc070408 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.