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Flight attendants jumping the Terminal C>A bus queue

Flight attendants jumping the Terminal C>A bus queue

Old Mar 9, 2024, 2:05 am
  #46  
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Originally Posted by porciuscato (Post # 45)
Project much?. For me, it makes a difference if someone barges in front of me because they're actually in a hurry rather than because they want to assert privilege. I suspect most people feel that way.
This is by far the strongest example of projection in this thread.

https://en.m.wikipedia.org/wiki/Psyc...cal_projection

Last edited by SPN Lifer; Mar 9, 2024 at 2:16 am
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Old Mar 9, 2024, 2:13 am
  #47  
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Originally Posted by SPN Lifer
This is by far the strongest example of projection in this thread.
Um yeah, other than the fact that I never cut in front of anyone or asserted privilege. I just waited in line with everyone else.
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Old Mar 9, 2024, 2:31 am
  #48  
 
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Let it go. You're just a knight errant tilting against windmills.
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Old Mar 9, 2024, 2:55 am
  #49  
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Originally Posted by VAP1611
Let it go. You're just a knight errant tilting against windmills.
I see nothing wrong with pointing out poor customer service and bad manners, even for an airline in which the bar is already quite low.
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Old Mar 9, 2024, 3:42 am
  #50  
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Much of our personal dissatisfaction comes from inordinate comparison with others.

It is perfectly acceptable that flight deck and flight crew employees in uniform should have head-of-the-line privileges at airports.

They spend a great deal of time at airports, but constitute a minuscule portion of the total airport population. If each pilot and flight attendant (FA) must waste hours every month in lines, this loss of time will be borne by them personally and by their employer, at least indirectly, ultimately resulting in greater costs for passengers.

From an economic perspective, it makes far more sense to distribute this cost (in time) widely among all other airport users, than concentrate it on the few pilots and FAs. The rest of us can tolerantly (or sympathetically, and even gratefully and happily) take this into account in our airport activity planning.
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Last edited by SPN Lifer; Mar 9, 2024 at 5:42 am
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Old Mar 9, 2024, 8:56 am
  #51  
 
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Originally Posted by porciuscato
Other posters suggested that perhaps the FAs were in a hurry to catch a flight or there was tight scheduling, thus justifying their queue jumping. But that was clearly not the case, as they were just hanging around after getting off the shuttle. I'm not sure if the pax who had to take the next bus had tight connections. Too bad for them, I guess.

This reminds me of the people I occasionally see who barge their way to the front of the plane on disembarkation, but then lollygag as soon as they're on the jetway. The only hurry, it seems, is to get in front of other people.
The FAs are more important than the passengers. Whatever personal or professional commitments they have are more important than whatever personal or professional commitments you have. Their time is more valuable and more important than your time.
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Old Mar 9, 2024, 9:29 am
  #52  
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Let's avoid getting personal and trying to analyze the purpose of raising this incident. The discussion should focus on the incident, not the poster per FT rules.

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Old Mar 9, 2024, 9:40 am
  #53  
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Originally Posted by porciuscato
At EWR today: I was politely lined up with all the other Pax for the Terminal A bus. Up saunter two United flight attendants straight around the entire queue to the front. I watched them get off at the other end. They were most definitely not in a hurry. Just asserting their superior status, I suppose.

United -- where employees always come first and passengers are always last.
Airline employees have a higher status than 1K's.

Last edited by WineCountryUA; Mar 9, 2024 at 9:45 am Reason: Please heed the request to not personalize the discussion
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Old Mar 9, 2024, 12:10 pm
  #54  
 
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Originally Posted by porciuscato
Project much?. For me, it makes a difference if someone barges in front of me because they're actually in a hurry rather than because they want to assert privilege. I suspect most people feel that way.
Hahaha OK maybe most ppl don't get into this level of internal analytical dissection of why others are doing what they do?
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Old Mar 10, 2024, 9:05 am
  #55  
 
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If you wish to cut in line too, go ahead. Most likely, no one will complain. If you look confident enough, most people wont question it (except on FT). That pretty much applies to everything in this world.
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Old Mar 10, 2024, 5:24 pm
  #56  
 
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Originally Posted by Kacee
I'm not a fan of UA service culture, but complaining about airline personnel getting security priority is both misplaced and pointless. As already noted, this is not UA specific, it is an industry-wide policy. (And I agree with the comment upthread that crews on non-US carriers, IME LH in particular, are the ones you're most likely to see cutting the line en masse.)

If there's a legit complaint here, it's with the Port Authority for not providing a separate crewmember access line.
Having personally dealt with non-US carrier crew clearing security.... because they have a non-US issued crew ID, and don't have Known Crew Member (or in the TSA database), they require an escort from the airline or a representative of the airline basically affirming they are the working crew for a flight. So yes, it's a pain, and I used to cringe when I'd bring a crew of 18 or something to the front of the line, but it ties up an airline employee (as the manager, I'd do it to avoid pulling an agent off my ticket counter for a half hour during the peak of check in), but bringing them through together as a group is sort of the procedure.
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Old Mar 10, 2024, 5:31 pm
  #57  
 
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Originally Posted by LarryJ
They can not use KCM, as US crews do, but TSA grants uniformed crew members front-of-line access at the screening points. It could be the agents at the lane entrances have given them bad information.

I'm often confused about what I'm supposed to do at non-US airports, too. It varies significantly from country to country. Some whisk us straight through (AUA) and others make it very difficult for us to know what they expect us to do.
Within the US, with TSA, and some airports (TSA by regulation does not control the queue... at some airports, they do because it's easier for them, at others they make it clear that until you reach the ID checker, it could be a mob of people all shoving forward at once and they don't care) they don't allow crew or employees to jump the line. There may be a separate queue for crew/employees (other than KCM) but like BWI for one (and I guess EWR) won't allow them to jump the line after the ID check and cut in front of others at the machine. At BWI, it's a decision that TSA leadership made as they feel it's poor customer service and a bad look to have employees pushing their way in front of people at the machines. They will report them to their management and make them go to the back of the line. Same with those who got referred to normal screening from KCM.
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Old Mar 10, 2024, 5:35 pm
  #58  
 
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Originally Posted by JAXPax
they don't allow crew or employees to jump the line
TSA does give uniformed crewmembers front-of-line access to the TSO who is checking IDs at all TSA screening points. After that, it varies by airport. Most also allow front-of-line access to the Xray belt.
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Old Mar 10, 2024, 5:53 pm
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Originally Posted by LarryJ
TSA does give uniformed crewmembers front-of-line access to the TSO who is checking IDs at all TSA screening points. After that, it varies by airport. Most also allow front-of-line access to the Xray belt.
Right, as I said after the ID check and at the machine. Most do allow front-of-line to the Xray belt. Some don't. I feel that after the ID check, the pushing into the line at the Xray is more a bad look than waiting for a couple of people. Standing there holding your stuff while 6 people step in front of you.... But, that's for TSA to decide. What I always hated was getting a call from the checkpoint manager if one of my crew was arguing about that. Had a Captain one day who decided to assert it was her right to cut the line and then stood on principle, long enough for me to make it from my office to the checkpoint, before deciding to loudly declare she doesn't know why she even has to go through security if her hands are on the controls of the plane. Then the situation became out of my hands, as it became a battle of wits between her and TSA... which I learned long ago you aren't going to ever win on the spot... deal with it, call the MEC and company after and complain, who will call me and I'll have better luck with the Federal Security Director than a crew member will with a blue shirt officer. (We thankfully had a non-rev Captain who was legal to fly, just no uniform, who I knew, who was agreeable to calling the Chief Pilot with me to get the plane out).

Some airports have quirks for passengers too... one I worked at did not allow wheelchairs to skip the PreCheck line... the wheelchair line was standard screening only... if you were PreCheck and wanted PreCheck, you had to stay in the full line.
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Old Mar 10, 2024, 6:40 pm
  #60  
 
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I understand the rationale for the prioritization/line cutting, but it is a bad public relations move. I can certainly imagine that a non-trivial percentage of customers do not appreciate it.
The pay explanation is not persuasive. The block time method for computing salary is just the algorithm used. For example, an adjunct lecturer at a university might be paid $100 per credit hour per hour, or $300 a week for teaching a 3 hour class once a week. That's how the compensation is calculated. Obviously, there is more work than the 3 hours such as prepping for class, emails/meetings with students, grading assignments, and not to mention travel to/from campus if an in-person class.
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