Repercussions for FA late at DEN base?
#1
Original Poster
Join Date: Dec 2002
Location: Denver, CO USA
Programs: UA GS 3Million, Marriott/SPG LIFETIME Platinum - current Titanium, HHonors Diamond
Posts: 633
Repercussions for FA late at DEN base?
I’m sure this has been addressed elsewhere and the omniscient moderators will move this thread, but am on a flight this AM with a Denver crew that was pretty significantly delayed by one FA who didn’t bother to Google the traffic this morning and got stuck behind an accident on Peńa well before E-470.
What happens to FAs who delay flights like this? Is there any repercussion? Even worse, this was the “purser,” so not a good look for United overall.
What happens to FAs who delay flights like this? Is there any repercussion? Even worse, this was the “purser,” so not a good look for United overall.
#3
Original Poster
Join Date: Dec 2002
Location: Denver, CO USA
Programs: UA GS 3Million, Marriott/SPG LIFETIME Platinum - current Titanium, HHonors Diamond
Posts: 633
I AM being judgmental. Failure to plan on your behalf does not constitute an emergency on mine.
I was asking a simple question - which you did not address. What are the repercussions to showing up so late you delay a flight by 30 minutes or more?
#4
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,347
I'm sure this is idle curiosity from your part, but, really, why would a passenger care if the FA was chastised? This is between the worker and employer. I mean, I went to BK this morning and the opener was late. It inconvenienced me, too. Should I enquire with the restaurant if the worker was disciplined? My wife tried to come back from the city and the bus came and went early instead of waiting for the train, so she got stuck for an hour waiting for the next one. What happens to the bus driver?
From a company perspective, it's a delay attributable to the company (standby FAs?) and whatever processes they have in place to make customers whole (which for United, ain't much) should be activated. Were this in Europe, you'd get hard cash. What you wouldn't get is an announcement indicating that the FA was fired or disciplined according to their employment contract. I guarantee you it will be followed to the letter.
From a company perspective, it's a delay attributable to the company (standby FAs?) and whatever processes they have in place to make customers whole (which for United, ain't much) should be activated. Were this in Europe, you'd get hard cash. What you wouldn't get is an announcement indicating that the FA was fired or disciplined according to their employment contract. I guarantee you it will be followed to the letter.
#7
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,351
I passed the accident within 15 minutes of it occurring. I was at the airport (thanks to Mrs BHF) more than 2 hours before departure. There is a simple re-route to E-470 in at least 4 places from the south that anyone who cares about their job could have checked.
I AM being judgmental. Failure to plan on your behalf does not constitute an emergency on mine.
I was asking a simple question - which you did not address. What are the repercussions to showing up so late you delay a flight by 30 minutes or more?
I AM being judgmental. Failure to plan on your behalf does not constitute an emergency on mine.
I was asking a simple question - which you did not address. What are the repercussions to showing up so late you delay a flight by 30 minutes or more?
"Anyone who cares about their job" - nice.
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,386
I’m sure everyone in the traffic jam cared about where they were going, whether it be a job, a flight, a school to pick up or drop off kids - even the people involved in the accident. Maybe the latter should be the target of ire.
If it was a rare occurrence, I’m not for firing her. I’m sure a few people at the gate thought she should be fired for not being on time for their flight without knowing details. What if this was her first time late in 20 years? Would you want severe consequences?
Glass houses…
If it was a rare occurrence, I’m not for firing her. I’m sure a few people at the gate thought she should be fired for not being on time for their flight without knowing details. What if this was her first time late in 20 years? Would you want severe consequences?
Glass houses…
Last edited by IAH-OIL-TRASH; Aug 25, 23 at 10:12 am
#9
Join Date: Jun 2014
Programs: UA MM
Posts: 3,843
#10
Join Date: Jul 2014
Location: BOS
Programs: 1MM, UA 1k
Posts: 511
I passed the accident within 15 minutes of it occurring. I was at the airport (thanks to Mrs BHF) more than 2 hours before departure. There is a simple re-route to E-470 in at least 4 places from the south that anyone who cares about their job could have checked.
I AM being judgmental. Failure to plan on your behalf does not constitute an emergency on mine.
I was asking a simple question - which you did not address. What are the repercussions to showing up so late you delay a flight by 30 minutes or more?
I AM being judgmental. Failure to plan on your behalf does not constitute an emergency on mine.
I was asking a simple question - which you did not address. What are the repercussions to showing up so late you delay a flight by 30 minutes or more?
Where's the emergency? How much were you actually delayed? It's good to have such high standards that don't allow folks to have a bad day, or moment.
#11
Join Date: Apr 2011
Programs: UA/CO
Posts: 44
I suppose you've never had an unexpected event that in hindsight you may have been able to anticipate. But, anyway, posts like this are why I often wonder why United is as transparent as they are. I'm not sure that I agree that passengers should be told that "your flight is delayed because a member of the crew is stuck in traffic."
Last edited by WineCountryUA; Aug 25, 23 at 10:56 am Reason: DIscuess the issue, not the poster
#12
Join Date: Jul 2014
Location: BOS
Programs: 1MM, UA 1k
Posts: 511
A reasonable sequence of events could be "original FA had a life event (death in family), replacement A is on a delayed flight, replacement B, called at last minute, is stuck in traffic"...?
I mean, stuff happens.
I mean, stuff happens.
#13
Moderator: United Airlines
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Commenting on / disagreeing the seriousness of the issue is fine, but attacking the poster for having this query / concern is a clear FT rules violation
Some posts have been removed, some editted.
WineCountryUA
UA coModerator
If you have a difference of opinion with another member, challenge the idea — NOT the person. Getting personal with another member is not allowed. Personal attacks, insults, baiting and flaming will not be tolerated.
WineCountryUA
UA coModerator
#14
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,873
Sounds like United failed to supply an adequate crew reserve and was unable to get you out of DEN on time.
Upstream of the UAL/FA relationship, if you do not adjust your spending on UA as a result of this incident, United will not learn anything from it except that this level of service is sufficient to keep the business of its top customers.
What happens to airlines who delay flights like this? Is there any repercussion?
Upstream of the UAL/FA relationship, if you do not adjust your spending on UA as a result of this incident, United will not learn anything from it except that this level of service is sufficient to keep the business of its top customers.
What happens to airlines who delay flights like this? Is there any repercussion?
#15
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,010
Sounds like United failed to supply an adequate crew reserve and was unable to get you out of DEN on time.
Upstream of the UAL/FA relationship, if you do not adjust your spending on UA as a result of this incident, United will not learn anything from it except that this level of service is sufficient to keep the business of its top customers.
What happens to airlines who delay flights like this? Is there any repercussion?
Upstream of the UAL/FA relationship, if you do not adjust your spending on UA as a result of this incident, United will not learn anything from it except that this level of service is sufficient to keep the business of its top customers.
What happens to airlines who delay flights like this? Is there any repercussion?