Systemwide Thales WIFI outage - starting 22 Aug 2023
Aug 23, 23, 8:08 pm
#1
Original Poster
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 3,984
Systemwide Thales WIFI outage - starting 22 Aug 2023
Got this message from United -- I'm assuming they mean United WiFi internet connectivity but I've never heard of it referred to as "UAboard" -- is there some other connectivity thing I'm not aware of?
Especially confusing because there are two segments left to fly on the PNR referenced and it's not clear which segments it applies to -- and it also refers to WiFi not being available but that PDE is available, but the PDE is dependent on the WiFi (but not internet connectivity) being available.
Especially confusing because there are two segments left to fly on the PNR referenced and it's not clear which segments it applies to -- and it also refers to WiFi not being available but that PDE is available, but the PDE is dependent on the WiFi (but not internet connectivity) being available.
Aug 23, 23, 8:11 pm
#2
Join Date: Dec 2022
Posts: 227
Got this message from United -- I'm assuming they mean United WiFi internet connectivity but I've never heard of it referred to as "UAboard" -- is there some other connectivity thing I'm not aware of?
Especially confusing because there are two segments left to fly on the PNR referenced and it's not clear which segments it applies to -- and it also refers to WiFi not being available but that PDE is available, but the PDE is dependent on the WiFi (but not internet connectivity) being available.
Especially confusing because there are two segments left to fly on the PNR referenced and it's not clear which segments it applies to -- and it also refers to WiFi not being available but that PDE is available, but the PDE is dependent on the WiFi (but not internet connectivity) being available.
Aug 23, 23, 8:48 pm
#3
Join Date: Feb 2002
Location: BNA
Programs: HH Gold. (Former) UA PP, DL PM, PC Plat
Posts: 7,974
Thales had a system outage on their internet service. Most of the 737 NGs, and a few other aircraft, have the Thales internet installed. That outage wouldn't affect the PDE streaming, only the internet service.
Aug 23, 23, 9:13 pm
#4
Join Date: Aug 2017
Programs: Alaska 75K, Delta Silver, UA 1K, Hilton Diamond, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 9,555
Got this message from United -- I'm assuming they mean United WiFi internet connectivity but I've never heard of it referred to as "UAboard" -- is there some other connectivity thing I'm not aware of?
Especially confusing because there are two segments left to fly on the PNR referenced and it's not clear which segments it applies to -- and it also refers to WiFi not being available but that PDE is available, but the PDE is dependent on the WiFi (but not internet connectivity) being available.
Especially confusing because there are two segments left to fly on the PNR referenced and it's not clear which segments it applies to -- and it also refers to WiFi not being available but that PDE is available, but the PDE is dependent on the WiFi (but not internet connectivity) being available.
I'd get something similar with my credit card email notification too, "your upcoming travel is protected"...uh, which one?
Aug 23, 23, 10:12 pm
#5
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 20,257
Aug 24, 23, 2:16 pm
#6
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,056
Systemwide Thakes WIFI outage - starting 22 Aug 2023
On my flights today, there have been announcements of a global systemwide WIFI outage. No other details provided
Not sure if this is specific to United or everyone who uses their provider.
In all, it's not too different than a normal flight since WIFI is often not working or practically unusable.
Not sure if this is specific to United or everyone who uses their provider.
In all, it's not too different than a normal flight since WIFI is often not working or practically unusable.
Aug 24, 23, 3:05 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 10,995
Aug 24, 23, 4:56 pm
#13
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.96MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 65,100
Aug 25, 23, 7:56 am
#14
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,056
I wonder how they process BoB transactions. The FA knew I was 1k as well. Maybe their phones cache the profiles of all the passengers before departure.
People just can't add their card after departure
Aug 25, 23, 8:20 am
#15
Original Poster
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 3,984
Correct, to my understanding. Any transactions are likewise cached/buffered. My guess is a passenger with out a card on file before airplane mode would depend on the mood of the fa -- either nooe, sorry nothing for you or her a comp on us
