lindashatz

PIRC is investigating an incident in Houston with a "customer service gate agent " since May 21st with no known date of resolution.
I am a Premium Platinum flyer who has been flying without any issues since 1985.
I can not fly Ujnited until this is resolved but in a second letter to them July 12 I have been told there is no time limit as to when I will get a decision and in the interim not to fly United.

I have already had to cancel and rebook a trip planned for a year to Israel and now have a trip to Europe with my husband and daughter in less than a week, to another daughters wedding and at this stage, I will most likely again have to buy another ticket on another airline.

What are my options. As a Premier Platinum flyer, I have always booked 90% of my business with United and I'm feeling hopeless, depressed and don't know how to proceed.

Any suggestions? Any knowledge of what rights I have as a consumer?

Thank you
Linda

l etoile

Mod note: The username on this post is not the member�s real name.

sannmann

It sounds like you should book on another airline.

I don�t know what you did or said, but someone at United thinks it was bad.

PTahCha

Maybe fly a *A airline and get *G benefits?

WineCountryUA

Some prior discussion and background on Passenger Incident Review Committee (PIRC) and What Happens to Passengers After An Incident Goes Viral? (flyertalk.com)

halls120

That�s what I would do.

Lux Flyer

Branch out and fly other airlines. *A if you want to use *G benefits, or whom ever else's schedule/price works for where you need to go. UA is going to move at their timeline, not yours.

None. UA is a private business and as long as it's not for discriminatory reasons they can decide who they will or will not do business with.

prestonh

Not quite, ual is a common carrier using the navigable airways that us citizens are entitled to travel freely. There are many more steps to go through to deny service than just a simple no.

Lux Flyer

Sounds to me like this is exactly what OP is experiencing, so if you have some solution for them about what right UA is apparently violating and how OP should be able to avali themself of that right, I'm sure they'd be interested in hearing that. Because as of right now "[they] can not fly Ujnited"

prestonh

If the op is that stuck on flying ua, then contact an attorney and/or file a dot complaint with more details than provided here. But ua may have a reason for taking this action and well within their rights, not my business.

WineCountryUA

Not necessarily a simple solution for a captive hub (IAH is mentioned) domestic flyer

mduell

Plenty of *A options IAH-TLV.

MatthewLAX

so what happened in IAH that sent you to PIRC?

prestonh

If I was the OP I would be careful to respond unless you want to be material for a blog post which might be used in your ua case.

MatthewLAX

And could be used to dispose the case in her favor...