is the "email my receipt" function broken for anyone else?
 

Question in title. For both the app and the webpage. Has been super flaky for me for eternity but last couple weeks it's refused to work on both the app and the webpage, for two email address I have on file. It's super weird, wondering if anyone else sees this or knows what's up?

I haven’t tried it lately but a couple years ago it would send it to the other passenger in the itinerary. I had a lot of follow up with United IT because I thought I might get a bug bounty, because when sent this revealed my personal info to the recipient. IT co formed it was a bug but didn’t award the bounty because that was not the kind of exposure of private information they were looking for help with. Still it was an interesting, repeatable problem.

I've had a lot of trouble with it over multiple days and multiple attempts to get an email receipt with one particular itinerary. The web site would give me confirmation that the email was sent, but nothing appeared, including in my spam folder. Finally gave up and called. A smarmy CSR answered who assured me everything was working correctly, and essentially denied my experience (p.s. I'm a web developer, and have written very similar semi-automatic email generating web pages, so there's that).

She assured me further that the email would appear, magically, with her guidance. I tried, following her instructions that were given like she was addressing a 4 year old. It didn't appear. It didn't appear. It didn't appear. I tried again. Nothing. I tried again. Nothing. I asked, "how long do you want to wait?" Given her smarmy attitude, I became rather pointed. After five minutes, she put me on hold briefly, and then poof!, the email appeared. One copy. She claimed she had done nothing, but I very seriously doubt she was telling the truth.

So, yeah, there have been some problems with that particular feature on the web site.

The email receipt feature does seem to have issues from time to time. Works for me most of the time but seems to have outages at other times.

I just try email itin and email receipt and they both worked within 10 minutes.

I just tested mine for a November trip and it came through very quickly. Although for about a week after I changed one flight, it kept showing the old itinerary (although on the website it was good).

Absolutely nothing came through when I tried most of the day from work. Just tried again and the ETKT receipt was in my inbox seconds later. Consistently inconsistent - the UA we all know too well ;)

I tried to email receipts for over a year with no success. I ended up inputting a different email address and that one goes right through. Change it back and no email so I have one email just for UA and forward it to my main address.

Also a s/w engineer and taking some holiday time to debug UAL's emailer...which led me here.

Before I opened a ticket with my mail provider, I figured I'd some testing. Requested that a receipt for a trip in my account be emailed. Asked for it to be sent to my regular email address, and also a second request to send it to my GMail address. The idea being to prove that UAL has a misconfigured MTA that gets blackholed by my mail provider.

But that's not what happened. As I sat waiting for the GMail receipt to arrive, wife asks my why UAL has sent her two receipt emails for our March London trip.

Yep, they sent the emails, but not to the email addresses I asked for.

Some googling brings up a few posts suggesting that people have received random receipt emails for trips that are not their own, nor their wives!

From the app it emails the second passenger on my itinerary, no matter what email address it input, but on the website, it emails me as expected.

I used the web site so it sounds like they've made it bug-for-bug compatible with the app now.

Five days ago I made a reservation on the UA Android app to travel with my spouse to and from MNL in January, and had the app e-mail a receipt to her. Yesterday I used the app to send it to our adult son.

Both received the receipt with no problem.

I did the same couple of days ago. I've got the email but my wife didn't...

If we collect enough of these test cases, we can reverse-engineer the bug!

My theory is there's some code that ends up processing a list of emails (even though the functionality suggests it should take a single email -- the one supplied by the user).
Rather than select the appropriate email from the list it does something like take the tail of the list.
Sometimes that ends up being the same as the email input by the user, sometimes it's another passenger on the itinerary.

Well, I tried to send an email from the website to a different email address of mine (that's not associated with my United account) and it sent the receipt to my companion, and not me. What a strange bug.

I did this yesterday and it worked for me.