Who handles rebooking for misconnection on codeshare?
Mar 17, 2023, 5:46 am
#1
Original Poster
Join Date: Sep 2004
Posts: 13
Who handles rebooking for misconnection on codeshare?
I have an upcoming trip IAD-YYZ-FCO that I booked on United.com, with both flights as UA codeshares operated by AC. Turns out the IAD-YYZ leg is often delayed and sometimes cancelled. If IAD-YYZ is delayed long enough that I miss the YYZ-FCO flight, do I work with UA or AC to rebook? Does that depend on whether I know I'm going to misconnect before or after I depart from IAD? Any advice folks might have for handling this situation? TIA!
Mar 17, 2023, 6:32 am
#3
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,154
For IATA airlines it is always the late delivering carrier that is responsible for fixing things. E.g if it's an AC operated flight AC is always responsible for doing ng what is needed to get to your final destination -- it doesn't matter of it was booked as an AC or UA flight number. This is generally true of any interline itinerary, not just within the alliances, e.g. if I book an OM ticket connecting to UA and OM causes a misconnection OM would have to figure out how to get me to the destination.
Mar 17, 2023, 8:35 am
#4
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,395
It's the operating carrier's responsibility (AC), but if you were a 1K on an 016 ticket, in practice UA phone agents will also be willing to help you most of the time, and that can be the easier answer.
Mar 17, 2023, 9:50 am
#5
Join Date: Jun 2014
Programs: UA MM
Posts: 4,107