Discrepancy in posted PQP vs initial estimation
Jan 1, 2023, 11:52 pm
#1
Original Poster
Join Date: Dec 2002
Location: SFO
Posts: 3,938
Discrepancy in posted PQP vs initial estimation
I recently flew Lufthansa, ticketed on UA. The confirmation mail (and ua.com + future flight tracker) showed the estimated PQP as 6526.
But now the accrual only shows 4669, resulting in a shortfall of 1857 PQPs (and 20427 award miles).
What gives? There were no changes to the reservations or IRROPS. All flights flew as scheduled.
I've written to MP, still waiting to hear back.
But now the accrual only shows 4669, resulting in a shortfall of 1857 PQPs (and 20427 award miles).
What gives? There were no changes to the reservations or IRROPS. All flights flew as scheduled.
I've written to MP, still waiting to hear back.
Last edited by malgudi; Jan 2, 2023 at 2:34 am
Jan 2, 2023, 12:10 am
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
Why was the total airfare (ticket price minus taxes and non-UA fees)?
Ticket on UA, PQPs is a simple calculation
Ticket on UA, PQPs is a simple calculation
Jan 2, 2023, 12:26 am
#3
Original Poster
Join Date: Dec 2002
Location: SFO
Posts: 3,938
Purchase summary
1 Adult (18-64) $6525
Taxes and fees $63.20
Airfare: 5675.00 USD
U.S. Transportation Tax: 19.70 USD
September 11th Security Fee: 5.60 USD
International Surcharge: 850.00 USD
Germany Airport Security Charge: 10.30 USD
Germany Passenger Service Charge: 23.10 USD
U.S. Passenger Facility Charge: 4.50 USD
Total Per Passenger: 6588.20 USD
Total: 6588.20 USD
1 Adult (18-64) $6525
Taxes and fees $63.20
Airfare: 5675.00 USD
U.S. Transportation Tax: 19.70 USD
September 11th Security Fee: 5.60 USD
International Surcharge: 850.00 USD
Germany Airport Security Charge: 10.30 USD
Germany Passenger Service Charge: 23.10 USD
U.S. Passenger Facility Charge: 4.50 USD
Total Per Passenger: 6588.20 USD
Total: 6588.20 USD
Jan 2, 2023, 12:43 am
#4
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
yep you got shorted, not the first recent report of this. MPSC should fix this fast. Wonder what is causing this?
Jan 2, 2023, 6:23 am
#6
Join Date: Jan 2018
Programs: UA LT GS | UA LT Club | Marriott LT Titanium
Posts: 1,250
Exact same thing happened to my wife -- costing her 1K. I called mileage plus and they fixed it while I was on the phone. This is one of those situations when you want to call instead of sending it into the service center because we're in the new year. If the plus points don't automatically post while you're on the phone the agent can then fix that as well...
Jan 2, 2023, 10:22 pm
#8
Original Poster
Join Date: Dec 2002
Location: SFO
Posts: 3,938
Exact same thing happened to my wife -- costing her 1K. I called mileage plus and they fixed it while I was on the phone. This is one of those situations when you want to call instead of sending it into the service center because we're in the new year. If the plus points don't automatically post while you're on the phone the agent can then fix that as well...
Will call today (as I've yet to hear back).
Last edited by malgudi; Jan 3, 2023 at 7:07 am