UA Auto cancel non overlapping trips

Old Nov 6, 2022, 1:57 pm
  #1  
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UA Auto cancel non overlapping trips

Have two separate itineraries.

- LAX-ICN departing 12/2 arriving 12/4 at 9:35AM
- GUM-HNL departing 12/5 at 820AM


A few days ago I got a warning email about overlapping flights in regards to the above itineraries. The GUM-HNL trip was subsequently auto-canceled. After calling UA, they reinstated my GUM-HNL trip.

Today, for the second time my GUM-HNL trip was auto-canceled for the same reason, and had to call in to get it reinstated. Agent said the itineraries are not overlapping and should not have been canceled.


Is this going to keep on happening every few days? What can I do/UA agents do in order to avoid getting it auto-canceled?
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Old Nov 6, 2022, 2:33 pm
  #2  
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Originally Posted by B747forever
... Agent said the itineraries are not overlapping and should not have been canceled. ...
Agree these are not overlapping, but how do you plan to fly both segments? They do not have to be overlapping if UA feels you do not plan to fly both -- by what ever magic or mistake they come to that conclusion.

Last edited by WineCountryUA; Nov 6, 2022 at 2:55 pm
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Old Nov 6, 2022, 2:51 pm
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If you landed at 9:35am at ICN I only see 1 option from Seoul to Guam that could get someone to Guam in time to make GUM-HNL flight - so while not technically impossible, I could see whey the computer/coding thinks so.

With that said, I don't see a UA routing LAX-ICN leaving 12/2 arriving 12/4 that lands at ICN at 9:35am
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Old Nov 6, 2022, 4:15 pm
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Originally Posted by HNLbasedFlyer
If you landed at 9:35am at ICN I only see 1 option from Seoul to Guam that could get someone to Guam in time to make GUM-HNL flight - so while not technically impossible, I could see whey the computer/coding thinks so.

With that said, I don't see a UA routing LAX-ICN leaving 12/2 arriving 12/4 that lands at ICN at 9:35am
Except it's none of UA business how the pax get from A to B. UA cancelling intinerary is disturbing, even if computer generated.
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Old Nov 6, 2022, 4:20 pm
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Originally Posted by Repooc17
Except it's none of UA business how the pax get from A to B.
Unless they determine it's physically impossible.
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Old Nov 6, 2022, 4:40 pm
  #6  
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Originally Posted by mahasamatman
Unless they determine it's physically impossible.
Which, in this case, it's not. So I do also find it surprisingly aggressive.
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Old Nov 6, 2022, 4:41 pm
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Originally Posted by mahasamatman
Unless they determine it's physically impossible.
Maybe look it up first? There are multiple options getting from ICN to GUM on Dec 4.
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Old Nov 6, 2022, 4:43 pm
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Originally Posted by Repooc17
Maybe look it up first? There are multiple options getting from ICN to GUM on Dec 4.
I looked it up - exactly a single option after 9:35am. And the LAX-ICN flight listed doesn't match anything I see on the UA website.
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Old Nov 6, 2022, 4:51 pm
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LAX-ICN isn't on a nonstop flight, going via IST with a long layover.

Also, both times, the agents agreed with me that these itineraries are OK and the system should not have canceled either one. They have put some notes in there, but I have the feeling I will most likely run into the same problem in a few days with another auto cancel.

With it being on two different calendar days and the arrival/departure airports in the same region with plenty of time to make it between the two, I don't know how they have set up their automatic system that it cancels my trip.


Once I get it, but already twice within a week of booking the flights is annoying.
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Old Nov 6, 2022, 4:51 pm
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Originally Posted by HNLbasedFlyer
I looked it up - exactly a single option after 9:35am.
Clearly you haven't looked close enough:

1) OZ106 -> UA197 getting in at 1045pm
2) 7C 3106 nonstop getting into GUM at 135am
3) Several morning flights but transfer times probably too short.

The point here is UA needs to ease off.
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Old Nov 6, 2022, 5:25 pm
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Originally Posted by HNLbasedFlyer
I looked it up - exactly a single option after 9:35am. And the LAX-ICN flight listed doesn't match anything I see on the UA website.
Originally Posted by Repooc17
Clearly you haven't looked close enough:

1) OZ106 -> UA197 getting in at 1045pm
2) 7C 3106 nonstop getting into GUM at 135am
3) Several morning flights but transfer times probably too short.

The point here is UA needs to ease off.
Yes indeed, there are multiple options. But why is one not enough? And for that matter, why are any commercial options required?
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Old Nov 6, 2022, 5:43 pm
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Originally Posted by fumje
Yes indeed, there are multiple options. But why is one not enough? And for that matter, why are any commercial options required?
With almost 24 hours between the itineraries, I could reach any two points in the world and make the two itineraries. So not sure why UA thinks this is a impossible trip.
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Old Nov 6, 2022, 5:44 pm
  #13  
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It could be that some other internal rule is causing the tickets to get cancelled and perhaps the reason given has been coded incorrectly. I would try to escalate this.
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Old Nov 6, 2022, 5:51 pm
  #14  
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Originally Posted by mahasamatman
Unless they determine it's physically impossible.
Originally Posted by Repooc17
Maybe look it up first? There are multiple options getting from ICN to GUM on Dec 4.
Originally Posted by HNLbasedFlyer
I looked it up - exactly a single option after 9:35am. And the LAX-ICN flight listed doesn't match anything I see on the UA website.
Originally Posted by fumje
Yes indeed, there are multiple options. But why is one not enough? And for that matter, why are any commercial options required?
There is ONE more option: technically the OP could fly a GS650 private jet ICN-GUM.

It's only 2,001 miles, so this jet could make it within about 4 hours. Plenty of time.

UA is way out of line here.
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Old Nov 6, 2022, 6:25 pm
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Originally Posted by Repooc17

The point here is UA needs to ease off.
UA has wide discretion to cancel itineraries
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