MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality
Oct 16, 2022, 8:42 pm
#61
Join Date: Jun 2005
Posts: 496
App not showing posted PQP / PQS
Since the upgrade I’ve noticed that when new flights post to my MP account it just shows the redeemable miles earned along with the “passenger name”. (Which is me. Duh)
But I can’t see earned PQP / PQS per segment in the app. Just miles.
Logging in on a web browser I can still see all details per segment.
But I can’t see earned PQP / PQS per segment in the app. Just miles.
Logging in on a web browser I can still see all details per segment.
Oct 17, 2022, 8:51 am
#64
Join Date: Dec 2005
Location: NYC Area
Programs: AA EP, United Plat, Hyatt Globalist, Bonvoy Titanium, Hilton Diamond, IHG Diamond
Posts: 150
When I contacted support again today about my missing miles they said this:
We're still in the middle of a system maintenance and I am encountering a system issue as of the moment. The enhancement is still on going. I will be taking note of your concern and will work on it once my tools are working.
We're still in the middle of a system maintenance and I am encountering a system issue as of the moment. The enhancement is still on going. I will be taking note of your concern and will work on it once my tools are working.
Last edited by VTrain; Oct 17, 2022 at 8:57 am
Oct 17, 2022, 9:21 am
#65
Join Date: Dec 2007
Posts: 842
How do you know what was done or wasn't done? What, specifically, did UA promise that wasn't done? UA never said anything about changing user functionality. All they said was to prepare for some parts of the MP system to be down for a few hours over the weekend, and gave a brief, not-at-all detailed explanation as to why (most likely because it was all back-end stuff). Everything else was folks on here reading into it far more than it actually was.
Oct 17, 2022, 11:59 am
#66
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,448
How do you know what was done or wasn't done? What, specifically, did UA promise that wasn't done? UA never said anything about changing user functionality. All they said was to prepare for some parts of the MP system to be down for a few hours over the weekend, and gave a brief, not-at-all detailed explanation as to why (most likely because it was all back-end stuff). Everything else was folks on here reading into it far more than it actually was.
Of course they have to maintain their computer systems. But I don't see any issue with noting when it has negative consequences for their customers.
Oct 17, 2022, 12:15 pm
#67
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,796
Same here, keeps logging me out, freezes when I try to search, etc. I just had the Access Denied error again. Expert Mode appears to be broken or removed too
Oct 17, 2022, 12:19 pm
#68
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,768
That started awhile ago
https://www.flyertalk.com/forum/unit...site-down.html
Available on the UA phone app
https://www.flyertalk.com/forum/unit...site-down.html
Available on the UA phone app
Oct 17, 2022, 12:23 pm
#69
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,457
What is going on with this cluster? Now it is trying to charge me for E+ when buying a ticket via the website. Fortunately, it allowed me to select after I purchased the ticket.
Oct 17, 2022, 12:39 pm
#70
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,448
That started awhile ago
https://www.flyertalk.com/forum/unit...site-down.html
Available on the UA phone app
https://www.flyertalk.com/forum/unit...site-down.html
Available on the UA phone app
Oct 17, 2022, 12:47 pm
#71
Join Date: Dec 2017
Location: EWR
Programs: Latam Pass Black; UA 1K, 1MM; Marriott LT
Posts: 300
Oct 17, 2022, 1:12 pm
#72
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, Marriott Gold
Posts: 456
Since the upgrade I’ve noticed that when new flights post to my MP account it just shows the redeemable miles earned along with the “passenger name”. (Which is me. Duh)
But I can’t see earned PQP / PQS per segment in the app. Just miles.
Logging in on a web browser I can still see all details per segment.
But I can’t see earned PQP / PQS per segment in the app. Just miles.
Logging in on a web browser I can still see all details per segment.
Oct 17, 2022, 2:56 pm
#73
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Funny you mention this.... after DTWRR closed (rather, allowed work from home), I had to do something in the area... I actually checked out the building. There was a BUNCH of old Burroughs/Unisys equipment (mainframes, CRT's, etc) ... headed for a dumpster.
Oct 17, 2022, 3:41 pm
#74
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
Now my UC membership has disappeared from the app and online it says wallet and subscriptions is having display issues. I called UC membership and there was a 40 minute hold time so I called web support and there was no wait. They said it went out at 2:30 this morning and they’ve been getting calls all day and the clubs have been struggling with drama too.
