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MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality

MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality

Old Oct 16, 22, 9:42 pm
  #61  
 
Join Date: Jun 2005
Posts: 396
App not showing posted PQP / PQS

Since the upgrade I’ve noticed that when new flights post to my MP account it just shows the redeemable miles earned along with the “passenger name”. (Which is me. Duh)

But I can’t see earned PQP / PQS per segment in the app. Just miles.

Logging in on a web browser I can still see all details per segment.
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ualboston1k is offline  
Old Oct 16, 22, 11:05 pm
  #62  
 
Join Date: Aug 2015
Posts: 9,143
So it turns out this "upgrade" wasn't an upgrade. Quelle surprise.
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Old Oct 17, 22, 1:11 am
  #63  
 
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, Marriott Titanium
Posts: 1,196
Anyone experiencing search result page freezing problem? Sometimes it jump back to homepage after I click 'Find flights' button, very annoying.
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Old Oct 17, 22, 9:51 am
  #64  
 
Join Date: Dec 2005
Location: NYC Area
Programs: AA EP, United Plat, Hyatt Globalist, Bonvoy Titanium, IHG Diamond, Hilton Gold
Posts: 145
When I contacted support again today about my missing miles they said this:

We're still in the middle of a system maintenance and I am encountering a system issue as of the moment. The enhancement is still on going. I will be taking note of your concern and will work on it once my tools are working.

Last edited by VTrain; Oct 17, 22 at 9:57 am
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Old Oct 17, 22, 10:21 am
  #65  
 
Join Date: Dec 2007
Programs: Northwest WorldPerks, Amtrak Guest Rewards
Posts: 804
Originally Posted by fumje View Post
So it turns out this "upgrade" wasn't an upgrade. Quelle surprise.
How do you know what was done or wasn't done? What, specifically, did UA promise that wasn't done? UA never said anything about changing user functionality. All they said was to prepare for some parts of the MP system to be down for a few hours over the weekend, and gave a brief, not-at-all detailed explanation as to why (most likely because it was all back-end stuff). Everything else was folks on here reading into it far more than it actually was.
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Old Oct 17, 22, 12:59 pm
  #66  
 
Join Date: Aug 2015
Posts: 9,143
Originally Posted by rmadisonwi View Post
How do you know what was done or wasn't done? What, specifically, did UA promise that wasn't done? UA never said anything about changing user functionality. All they said was to prepare for some parts of the MP system to be down for a few hours over the weekend, and gave a brief, not-at-all detailed explanation as to why (most likely because it was all back-end stuff). Everything else was folks on here reading into it far more than it actually was.
I was addressing the discussion here, not what UA said, which wasn't much.

Of course they have to maintain their computer systems. But I don't see any issue with noting when it has negative consequences for their customers.
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Old Oct 17, 22, 1:15 pm
  #67  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,317
Originally Posted by gokeeper View Post
Anyone experiencing search result page freezing problem? Sometimes it jump back to homepage after I click 'Find flights' button, very annoying.
Same here, keeps logging me out, freezes when I try to search, etc. I just had the Access Denied error again. Expert Mode appears to be broken or removed too
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Old Oct 17, 22, 1:19 pm
  #68  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 61,481
Originally Posted by limey1K View Post
... Expert Mode appears to be broken or removed too
That started awhile ago
https://www.flyertalk.com/forum/unit...site-down.html
Available on the UA phone app
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Old Oct 17, 22, 1:23 pm
  #69  
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Join Date: Dec 2003
Location: USA
Programs: UA Platinum
Posts: 13,094
What is going on with this cluster? Now it is trying to charge me for E+ when buying a ticket via the website. Fortunately, it allowed me to select after I purchased the ticket.
CApreppie is offline  
Old Oct 17, 22, 1:39 pm
  #70  
 
Join Date: Aug 2015
Posts: 9,143
Originally Posted by WineCountryUA View Post
That started awhile ago
https://www.flyertalk.com/forum/unit...site-down.html
Available on the UA phone app
Although it still worked on the website if using the +P upgrade option in search or in the old web interface. Now neither has expert mode info.
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Old Oct 17, 22, 1:47 pm
  #71  
 
Join Date: Dec 2017
Location: EWR
Programs: Latam Pass Black; UA GS, 1MM; Marriott LTPP / Ambassador
Posts: 259
Originally Posted by gokeeper View Post
Anyone experiencing search result page freezing problem? Sometimes it jump back to homepage after I click 'Find flights' button, very annoying.
Same here.
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Old Oct 17, 22, 2:12 pm
  #72  
 
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, AA Gold, Marriott Gold
Posts: 309
Originally Posted by ualboston1k View Post
Since the upgrade I’ve noticed that when new flights post to my MP account it just shows the redeemable miles earned along with the “passenger name”. (Which is me. Duh)

But I can’t see earned PQP / PQS per segment in the app. Just miles.

Logging in on a web browser I can still see all details per segment.
I noticed this as well. Hopefully its just a hiccup in their maintenance, and not a new 'enhancement.'
IMissThe747 is online now  
Old Oct 17, 22, 3:56 pm
  #73  
 
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,442
Originally Posted by mahasamatman View Post
Maybe they're moving from a 386 to a 486.
Funny you mention this.... after DTWRR closed (rather, allowed work from home), I had to do something in the area... I actually checked out the building. There was a BUNCH of old Burroughs/Unisys equipment (mainframes, CRT's, etc) ... headed for a dumpster.
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Old Oct 17, 22, 4:41 pm
  #74  
 
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 1.9MM, HH LT Diamond, IHG Spire, Bonvoy LT Titanium, Hyatt Glob
Posts: 745
Now my UC membership has disappeared from the app and online it says wallet and subscriptions is having display issues. I called UC membership and there was a 40 minute hold time so I called web support and there was no wait. They said it went out at 2:30 this morning and they’ve been getting calls all day and the clubs have been struggling with drama too.
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Old Oct 17, 22, 7:37 pm
  #75  
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What is up with these incompetent people?

Last edited by CApreppie; Oct 17, 22 at 8:05 pm
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