MileagePlus IT Upgrade - 15-16 Oct 2022 -- Multi issues / broken functionality
Nov 1, 2022, 8:24 am
#196
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, Marriott Gold
Posts: 456
Today I received a targeted (maybe) email from United with the subject "Take 15% off your next flight. That's it. That's the email."
Sounds interesting, yeah? I open it and it's "exclusive savings for 18 to 23 year olds." It's auto-addressed to me, with my name, MileagePlus number, and MileagePlus balance included in the email.
Only thing is there are no 18-23 year olds in my household, on my United profile, on my wife's United profile... nowhere. Nor has there been, at least not for the few decades since I was in that age range myself.
So, perhaps another IT bug.
Sounds interesting, yeah? I open it and it's "exclusive savings for 18 to 23 year olds." It's auto-addressed to me, with my name, MileagePlus number, and MileagePlus balance included in the email.
Only thing is there are no 18-23 year olds in my household, on my United profile, on my wife's United profile... nowhere. Nor has there been, at least not for the few decades since I was in that age range myself.
So, perhaps another IT bug.
Nov 1, 2022, 1:14 pm
#197
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, Marriott Gold
Posts: 456
Did it today. It's appearing correctly in the system now. Glad I did it. Hopefully no schedule changes result in having to do it again.
Nov 6, 2022, 12:32 pm
#198
Join Date: Nov 2015
Posts: 158
IT Update Nightmare continues. My Reservation in December , Checked my P+ upgrades .
SFO-EWRDEC 6 WL
SFO-EWR DEC 6 WL
SIN -SFO Dec 7 WL
EWR-YYZ DEC 8 WL
"This reservation is out of sync. Please check your reservation details for the most up-to-date information. You may also need to submit your upgrade request again".
I called 1K desk. The agent noted the This reservation is not out of sync. The Upgrades are correctly applied .
HUCA Same answer.!
SFO-EWRDEC 6 WL
SFO-EWR DEC 6 WL
SIN -SFO Dec 7 WL
EWR-YYZ DEC 8 WL
"This reservation is out of sync. Please check your reservation details for the most up-to-date information. You may also need to submit your upgrade request again".
I called 1K desk. The agent noted the This reservation is not out of sync. The Upgrades are correctly applied .
HUCA Same answer.!
Nov 9, 2022, 1:26 pm
#202
Join Date: Jul 2021
Programs: United, EVA, Marriott, Hilton
Posts: 307
Nov 9, 2022, 1:27 pm
#204
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Nov 9, 2022, 1:55 pm
#206
Join Date: Dec 2019
Location: EWR
Programs: UA 1K, DL DM
Posts: 255
Getting the same error as those above. It works occasionally on web. But when I try to change a flight on the website, since that's the only one working, I'm getting a blank page when searching for the replacement flight. This is not a same day change.
Nov 9, 2022, 6:29 pm
#207
Join Date: Mar 2014
Posts: 378
Edit: Three days now and can't change any of my flights on website or on app. Frustrating.
Last edited by zeus2120; Nov 10, 2022 at 10:56 am
Nov 11, 2022, 1:30 am
#208
Join Date: May 2012
Programs: UA
Posts: 1,098
Same and it recently broke on the Android app too.
Nov 11, 2022, 7:05 am
#209
Join Date: Mar 2014
Posts: 378
Dec 3, 2022, 5:53 pm
#210
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,821
Note in the original image, the third example, the fully refundable was just $5 more than the E+ (the reverse of the first two cases). The problem is the two are separate enhancements on the normal economy fare but neither is accumulative.
Just as the next column(s) after fully refundable, business / first are not refundable
Last edited by WineCountryUA; Dec 3, 2022 at 5:59 pm Reason: typo