UA IT issue: Required security questions/authentication every logon, -- Fixed?
Sep 22, 2022, 12:34 pm
#1
Original Poster
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,822
UA IT issue: Required security questions/authentication every logon, -- Fixed?
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
While logged on, the online survey also keeps popping up, very annoying.
Sep 22, 2022, 12:48 pm
#2
Join Date: Oct 2013
Location: SFO/CDG
Posts: 320
Same here. Using united.com on MacOS Monterey 12.5.1 and Firefox 105.0. Have logged into the website a few times yesterday and today and had to complete the security questions each time. Was also getting the survey yesterday, but have not had that happen today. Survey opened with a great question
Sep 22, 2022, 12:52 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,415
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
While logged on, the online survey also keeps popping up, very annoying.
x on MacOS.
Sep 22, 2022, 1:15 pm
#4
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
While logged on, the online survey also keeps popping up, very annoying.
Sep 22, 2022, 1:28 pm
#5
Join Date: Oct 2013
Location: Austin, TX
Programs: UA 1K, Marriott Gold, SPG Gold
Posts: 141
United Club Chocolate Chip Cookies: Usually pretty good
United.com Cookies that let your browser remember you: Terrible. Vanish without warning. Expire faster than unrefrigerated sushi.
United should try Amazon's cookie recipe. Those are indestructible, last for years. Maybe decades.
United.com Cookies that let your browser remember you: Terrible. Vanish without warning. Expire faster than unrefrigerated sushi.
United should try Amazon's cookie recipe. Those are indestructible, last for years. Maybe decades.
Sep 23, 2022, 12:32 am
#7
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
While logged on, the online survey also keeps popping up, very annoying.
Sep 23, 2022, 1:13 am
#8
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
While logged on, the online survey also keeps popping up, very annoying.
Same here. Using united.com on MacOS Monterey 12.5.1 and Firefox 105.0. Have logged into the website a few times yesterday and today and had to complete the security questions each time. Was also getting the survey yesterday, but have not had that happen today. Survey opened with a great question
David
Sep 23, 2022, 3:42 pm
#9
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
I thought it was because I traveled to EUrope the landed of the massive cookie requests at every website. Yes it is a pain, especially since one is constantly checking the return waitlist.
Sep 25, 2022, 12:59 am
#10
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,150
I have been trying to book an itinerary and can't get it to ticket. Finally called in and the 1K agent confirmed there are known IT issues that are being worked on. She was also unable to complete the purchase of the itinerary on her end.
I don't know if it's related or not, but every time I log into the United web site, I am getting the "we don't recognize this device" and have to answer the usual security questions. It's not just me as my S.O. is having the same issues.
So just a "heads up" if you are trying to book a ticket tonight.
I don't know if it's related or not, but every time I log into the United web site, I am getting the "we don't recognize this device" and have to answer the usual security questions. It's not just me as my S.O. is having the same issues.
So just a "heads up" if you are trying to book a ticket tonight.
Having to answer those security questions EVERY SINGLE TIME on my phone and iPad are beyond frustrating !!
Sep 25, 2022, 9:35 am
#11
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
While logged on, the online survey also keeps popping up, very annoying.
Sep 25, 2022, 2:10 pm
#13
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Sep 25, 2022, 11:49 pm
#14
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
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Sep 26, 2022, 7:20 am
#15
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,415
... The idi
tic questions are still there ... every time...
tic questions are still there ... every time...