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United Flight Refund Credit, Chase Travel.

United Flight Refund Credit, Chase Travel.

Old Jul 12, 2022, 11:19 pm
  #1  
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Angry United Flight Refund Credit, Chase Travel.

I booked two United tickets via Chase Travel, just wanted to earn 5% cashback with my Sapphire card. It was $6600 each, economy, from SFO to PVG (I know, it is insanely high, but this is what it costs now due to the Covid outbreak). Then last Saturday, it suddenly dropped to $2200 for some dates. So I wanted to cancel mine and rebook, since they were non-refundable tickets, I can only get the credit. But I noticed the Chase Travel's rule "When using this airline flight credit, your credit card will be charged for any fare difference. When you rebook online or through a Chase Travel Specialist using your airline flight credit, if the new flight costs less than this credit, the remaining credit value will be forfeited." I was hesitated to proceed.

Then I checked United website, they did not mention this rule, so I canceled there and got the credit. Then I tried to rebook on United website, but found I could not apply the credit at all. It said "You purchased this ticket through a third-party agency, so we encourage you to contact the original ticketing agency to make changes. Changing your flight here may cause you to lose any discounts applied by the agency, and you won't receive a future flight credit if your new flight costs less than your old flight." So I called United, hoping to get some help applying the credit. The agent was super nice, he even offered to convert the credit to certificate, however, he did not succeed, because I booked the travel through Chase Travel, and I can only go back to Chase to apply the credit. Then the $2200 tickets were all sold out, it went back to $6600.

I could have gotten $8800 credit if I booked on United website from the beginning. But now I am screwed. This is a huge amount, I feel really sad. Don't book from Chase Travel ever!

Now my questions are, is it really the case that United could not do anything about the credits if I booked from Chase?
Could Chase make any exception to give me $8800 credit for future use instead of forfeit it when I rebook (assuming there would be $2200 again)

Thanks!
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Old Jul 13, 2022, 1:56 am
  #2  
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Originally Posted by Starry61
Now my questions are, is it really the case that United could not do anything about the credits if I booked from Chase?
Could Chase make any exception to give me $8800 credit for future use instead of forfeit it when I rebook (assuming there would be $2200 again)
UA can take over a ticket thats been booked by an agency; theres a $50 fee for this. Im not 100% certain whether or not theyd be willing to do that in this case, but it wouldnt hurt to ask.

Chases options are limited by the fare rules. On many of its nonrefundable fares, UA has written language into the rules that fare differences are ignored (i.e., not refunded or credited) if the price drops. It then ignores those rules and gives credit anyway, but only for tickets that it issued (or was willing to take over). So, if your fare is non-refundable which is going to be the case if either your outbound or your return is non-refundable then, unfortunately, Chase probably cant give you credit. I dont see any $6600 fares coming up, but I checked an $8700 fare for the end of August, and it was a combination of a refundable B fare and a non-refundable S fare so it would not be refundable, and this rule would apply. Its an extreme disadvantage of working with a travel agent, and its quite unfortunate.
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Old Jul 13, 2022, 10:41 am
  #3  
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Rules are different these days whether you book with United or a TA as far as residual value is concerned. There are other threads discussing this. If you book with a TA you need to re-book with the TA as well ... the price you pay wanting 5% cashback.
The $50 and UA takes over the ticket can be a good solution for such problems. Unless it is a bulk fare ... UA can do this.
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Old Jul 13, 2022, 11:28 am
  #4  
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Thank you both for the reply. I did not know this takeover workaround. So what I should do now is to rebook from Chase Travel, use all my credit, then call UA to take over the ticket, and wait for the next price drop if it ever happens, right? Thanks!
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Old Jul 13, 2022, 12:21 pm
  #5  
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Originally Posted by Starry61
Don't book from Chase Travel ever!
Absolutes like this make no sense. There are plenty of reasons that Chase Travel is a good place to book. Just because you had one bad experience (the result of not knowing the rules before booking) does not mean it's always the wrong choice.
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Old Jul 13, 2022, 12:33 pm
  #6  
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You are right. I should say for similar situation (expensive flight, price could swing), booking from United directly is better. I did not expect such big price drop though, since the ticket price was crazily high for a while. So even though I know it was nonrefundable ticket, I still booked it, because I did not expect to change it.

Could you elaborate the reasons that Chase Travel is better?
Originally Posted by mahasamatman
Absolutes like this make no sense. There are plenty of reasons that Chase Travel is a good place to book. Just because you had one bad experience (the result of not knowing the rules before booking) does not mean it's always the wrong choice.
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Old Jul 13, 2022, 12:37 pm
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I have paid the $50 to UA and had them "take over" my ticket in the past and basically did what you have attempted to do but not for such a huge fare change. I saved a couple hundred bucks even with the fee and was happy. I should add that I was not refunded the difference but actually given UA travel certificates (I guess as you were offered as well) which worked for me.
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Old Jul 13, 2022, 6:09 pm
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Originally Posted by nomad420
I have paid the $50 to UA and had them "take over" my ticket in the past and basically did what you have attempted to do but not for such a huge fare change. I saved a couple hundred bucks even with the fee and was happy. I should add that I was not refunded the difference but actually given UA travel certificates (I guess as you were offered as well) which worked for me.
Yes I don't think they were expecting/looking to be refunded the difference, but rather to get that travel certificate. But the way the rules are structured with Chase travel (as OP experienced) is they weren't going to get that travel credit when you rebook thru Chase travel. They were saying you can use up to the full value of the ticket but will lose the rest of the value, as opposed to have UA take over the ticket, reissue at a lower fare and since UA now has control and not the travel agency, get the residual value of the ticket as a credit for future use.
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Old Jul 13, 2022, 7:21 pm
  #9  
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Set an alert on Google Flights, if the lower fare comes back, don't wait or get involved with Chase (their phone agents are not travel agents, but generally inexperienced offshore or onshore call center people), call United immediately and get someone to take over the ticket and re-issue. If the first UA agent refuses (not all will know how to do it, or be willing to do it), get a supervisor or just hang up and call back.
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Old Aug 14, 2023, 4:16 pm
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So I booked an international round-trip through Chase UR and needed to cancel the trip. I tried calling United 1K line and have them "take over" the ticket (and would happily pay $50 fee to do so) so that it would be a travel credit in my United.com account, but 1K agent said it is not possible. 1K agent also tried a dummy booking to see if she could take over the ticket instead of crediting the ticket and was unable to as well.

Chase UR website is not letting me make any changes to destination city, change to one-way, etc.

Any other tricks to get the credit into United.com? I feel like I'm going to be forfeiting $1500 because Chase UR online or via phone are unable to help either.
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Old Aug 14, 2023, 4:29 pm
  #11  
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Originally Posted by SkiBikeBeer
So I booked an international round-trip through Chase UR and needed to cancel the trip. I tried calling United 1K line and have them "take over" the ticket (and would happily pay $50 fee to do so) so that it would be a travel credit in my United.com account, but 1K agent said it is not possible. 1K agent also tried a dummy booking to see if she could take over the ticket instead of crediting the ticket and was unable to as well.

Chase UR website is not letting me make any changes to destination city, change to one-way, etc.

Any other tricks to get the credit into United.com? I feel like I'm going to be forfeiting $1500 because Chase UR online or via phone are unable to help either.
Have you tried making changes to the ticket on the United website?

Edited to add: try the united.com website, and if that doesn't work, HUCA the 1K desk to get someone to help take over the ticket. The agent you talked to didn't seem to know how to do it.

Last edited by bocastephen; Aug 14, 2023 at 4:38 pm
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Old Aug 14, 2023, 4:30 pm
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Originally Posted by SkiBikeBeer
So I booked an international round-trip through Chase UR and needed to cancel the trip. I tried calling United 1K line and have them "take over" the ticket (and would happily pay $50 fee to do so) so that it would be a travel credit in my United.com account, but 1K agent said it is not possible. 1K agent also tried a dummy booking to see if she could take over the ticket instead of crediting the ticket and was unable to as well.

Chase UR website is not letting me make any changes to destination city, change to one-way, etc.

Any other tricks to get the credit into United.com? I feel like I'm going to be forfeiting $1500 because Chase UR online or via phone are unable to help either.
You definitely can cancel your flight with Chase Ultimate Reward travel department. Flight credit with Chase can be used only once with another international itinerary with same airline. Remaining credit, if any, will be forfeited. I learned it the hard way and will never do it again.
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Old Aug 14, 2023, 5:01 pm
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Thanks. I did try with united.com website directly to no avail. Will try HUCA.
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Old Aug 14, 2023, 5:35 pm
  #14  
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Originally Posted by SkiBikeBeer
1K agent said it is not possible
I know this sounds pedantic, but there is no such thing as a 1K agent. Theoretically, 1Ks are given preferential routing to more experienced agents, but the reality is that you may get an agent who has only basic skills and cannot handle anything at all unusual. It's important to keep this in mind, rather than assuming that what the "1K agent" said is actually correct.
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