MileagePlus: SQ 935 DPS-SIN 19 FEB 2023 departing 10:30am
Jul 12, 2022, 5:51 pm
#1
Original Poster
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
MileagePlus: SQ 935 DPS-SIN 19 FEB 2023 departing 10:30am
Booked this flight on a MileagePlus ticket. I have since determined that it is no longer bookable on SQ in any class of service but 1K desk says it’s still flying and hasn’t been canceled. Do you guys think:
A) UA 1K desk is correct that it is still flying and not to worry.
B) SQ has already canceled it and it doesn’t flow into MileagePlus system. Reason why? Data source?
C) SQ has the flight in a sort of purgatory and it will soon be canceled. Data source?
D) Something else. Data source?
If B or C, I’d rather rebook it now and get a good seat and amend my plans early rather than wait for the IT of the airlines to serve the customer well.
A) UA 1K desk is correct that it is still flying and not to worry.
B) SQ has already canceled it and it doesn’t flow into MileagePlus system. Reason why? Data source?
C) SQ has the flight in a sort of purgatory and it will soon be canceled. Data source?
D) Something else. Data source?
If B or C, I’d rather rebook it now and get a good seat and amend my plans early rather than wait for the IT of the airlines to serve the customer well.
Jul 12, 2022, 6:12 pm
#2
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
Booked this flight on a MileagePlus ticket. I have since determined that it is no longer bookable on SQ in any class of service but 1K desk says it’s still flying and hasn’t been canceled. Do you guys think:
A) UA 1K desk is correct that it is still flying and not to worry.
B) SQ has already canceled it and it doesn’t flow into MileagePlus system. Reason why? Data source?
C) SQ has the flight in a sort of purgatory and it will soon be canceled. Data source?
D) Something else. Data source?
If B or C, I’d rather rebook it now and get a good seat and amend my plans early rather than wait for the IT of the airlines to serve the customer well.
A) UA 1K desk is correct that it is still flying and not to worry.
B) SQ has already canceled it and it doesn’t flow into MileagePlus system. Reason why? Data source?
C) SQ has the flight in a sort of purgatory and it will soon be canceled. Data source?
D) Something else. Data source?
If B or C, I’d rather rebook it now and get a good seat and amend my plans early rather than wait for the IT of the airlines to serve the customer well.
I'm in a similar situation with a SQ flight in Jan. Not much to do unless it is actually canceled unless you want to manually rebook.
Jul 12, 2022, 6:50 pm
#3
Original Poster
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
There's a lot of this going on with SQ. The flights are still loaded, but all the fare classes are zeroed out. You can see yourself via ITA Matrix and unselect flights "Only show flights and prices with available seats".
I'm in a similar situation with a SQ flight in Jan. Not much to do unless it is actually canceled unless you want to manually rebook.
I'm in a similar situation with a SQ flight in Jan. Not much to do unless it is actually canceled unless you want to manually rebook.
Jul 12, 2022, 7:00 pm
#5
Original Poster
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
Would you change your confirmed flight when you discover it’s no longer bookable? Or just wait until whenever it’s convenient for the airline to let you know something is up? I can’t help but feel something is sketchy with the flight.
Jul 12, 2022, 8:27 pm
#6
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
Are you connecting to another flight, or just doing that leg? There's saver availability on both the 12:05pm and 1pm flights. If you're not connecting, then for the sake of 90 minutes I'd be changing it now rather than risking not being able to in the future. If you're connecting and there's a further downstream change needed then obviously that's a different situation.
Jul 12, 2022, 10:12 pm
#7
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
As multiple flights have been zero'ed out, some will be cancelled and some will be merged into other flights (that are also zero'ed out to protect space until merged) No way to know which will happened, Not consider a schedule cancellation until the flight is removed from the schedule.
Jul 13, 2022, 2:16 am
#9
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
No, UA is not going to protect somebody against a schedule change that hasn’t actually happened.
Also, OP: if you’re really just flying DPS-SIN, you can fly KLM for under $150 in Y and under $400 in J. You can also fly Scoot. (SQ, on the other hand, will gouge you for a one-way flight). And that’s without even checking AirAsia. As for TG, routing via BKK is 2.5x as far as the nonstop. (BKK is barely any closer to SIN than DPS is).
Jul 13, 2022, 9:19 am
#10
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
That excuse got old about a year ago.
Both Singapore and Indonesia are now fully open. SQ is trying to maximize revenue and minimize expenses. It doesn't much care about inconvenience to passengers. It's been coasting on reputation for many years now.
Both Singapore and Indonesia are now fully open. SQ is trying to maximize revenue and minimize expenses. It doesn't much care about inconvenience to passengers. It's been coasting on reputation for many years now.
Jul 13, 2022, 9:55 am
#11
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,883
If it does get cancelled there is Garuda and plenty of budget airlines between SIN-DPS you could jump on. (At least there were - I haven't been since the before times)
Problem is bags won't go thru to final destination.
Problem is bags won't go thru to final destination.
Jul 13, 2022, 10:15 am
#12
Original Poster
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
SQ eliminated the flight from the schedule early this morning. An email was generated notifying me they had put me on the next flight DPS-SIN 95 minutes later, which totally works. UA itinerary was updated and another email was generated to me with the change. All in all a decent outcome. I truly appreciate all the insight and advice about what’s permissible, options to consider and so forth. Thank you, FT Community!