Boarding/Seating Chaos - Summer 2022 Edition
Jul 6, 2022, 3:00 pm
#151
Join Date: Apr 2022
Programs: UA 1K, Hilton Diamond, Marriott Platinum
Posts: 64
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Jul 6, 2022, 3:16 pm
#152
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
Well I did a near monthly commute to/ from there for nearly a decade. I know all what you speak of
Aug 18, 2022, 8:39 pm
#153
Original Poster
Join Date: May 2014
Programs: UA 1K, AA Gold, DL Silver
Posts: 410
I ended up writing to UA 1K desk but assume nothing will happen. All of my recent gate agents at IAD genuinely have no idea what’s going on, no idea how to communicate with customers, no idea how to properly board and flag delays.
Are GA’s aware they can update the system of a boarding delay which will:
- Allow people in the lounge/terminal to stay put
- Reduce gate crowding
- Reduce angry passenger sentiment as they are actually know what’s going on
- Ease the boarding process once actually ready (as a result of not having every single passenger line up at the gate while waiting)
”The flight attendants said the plane is too hot to board right now. Sorry.”
Actively tell people in groups 2-5 to LEAVE THE BOARDING AREA for 10 mins. What a novel idea!
Is this rocket science, or are these people completely untrained and lazy?
UA needs to get it together and perhaps provide at least a mandatory training video for gate agents? They had two agents reading off the groups from a screen because clearly they have never boarded a plane before. A complete joke.
I should also add a recent flight at LAX where the gate agent said 1K’s had to go through lane 1 (which was completely full of Group 1 passengers lined up) to board. So we got to trample over those passengers instead of pre-board from the side. Great experience!
Are GA’s aware they can update the system of a boarding delay which will:
- Allow people in the lounge/terminal to stay put
- Reduce gate crowding
- Reduce angry passenger sentiment as they are actually know what’s going on
- Ease the boarding process once actually ready (as a result of not having every single passenger line up at the gate while waiting)
”The flight attendants said the plane is too hot to board right now. Sorry.”
Actively tell people in groups 2-5 to LEAVE THE BOARDING AREA for 10 mins. What a novel idea!
Is this rocket science, or are these people completely untrained and lazy?
UA needs to get it together and perhaps provide at least a mandatory training video for gate agents? They had two agents reading off the groups from a screen because clearly they have never boarded a plane before. A complete joke.
I should also add a recent flight at LAX where the gate agent said 1K’s had to go through lane 1 (which was completely full of Group 1 passengers lined up) to board. So we got to trample over those passengers instead of pre-board from the side. Great experience!
Last edited by WineCountryUA; Aug 19, 2022 at 12:07 am Reason: merging consecutive posts by same member
Aug 18, 2022, 8:49 pm
#154
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,846
I ended up writing to UA 1K desk but assume nothing will happen. All of my recent gate agents at IAD genuinely have no idea what’s going on, no idea how to communicate with customers, no idea how to properly board and flag delays.
Are GA’s aware they can update the system of a boarding delay which will:
- Allow people in the lounge/terminal to stay put
- Reduce gate crowding
- Reduce angry passenger sentiment as they are actually know what’s going on
- Ease the boarding process once actually ready (as a result of not having every single passenger line up at the gate while waiting)
”The flight attendants said the plane is too hot to board right now. Sorry.”
Actively tell people in groups 2-5 to LEAVE THE BOARDING AREA for 10 mins. What a novel idea!
Is this rocket science, or are these people completely untrained and lazy?
UA needs to get it together and perhaps provide at least a mandatory training video for gate agents? They had two agents reading off the groups from a screen because clearly they have never boarded a plane before. A complete joke.
Are GA’s aware they can update the system of a boarding delay which will:
- Allow people in the lounge/terminal to stay put
- Reduce gate crowding
- Reduce angry passenger sentiment as they are actually know what’s going on
- Ease the boarding process once actually ready (as a result of not having every single passenger line up at the gate while waiting)
”The flight attendants said the plane is too hot to board right now. Sorry.”
Actively tell people in groups 2-5 to LEAVE THE BOARDING AREA for 10 mins. What a novel idea!
Is this rocket science, or are these people completely untrained and lazy?
UA needs to get it together and perhaps provide at least a mandatory training video for gate agents? They had two agents reading off the groups from a screen because clearly they have never boarded a plane before. A complete joke.
The gates are so tight at IAD! everyone seems like gate lice!
Aug 19, 2022, 12:09 am
#155
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,780
Aug 19, 2022, 12:18 am
#156
Join Date: May 2017
Posts: 2,279
They are. Gate agent has no ability to update change the displayed departure time of a flight or the delay reason. Depending on the airport, it could be updated either by a zone controller, station operations, or by the network operations center in Chicago. Often the gate agents are getting the updates moments before it is being pushed to the passengers/displays, if someone was kind enough to give them a radio update or phone call to let them know. Else they're finding out the same time as everyone else.