Will Polaris lounge close later due to delayed departures?
#1
Original Poster
Join Date: Feb 2000
Location: New York, NY, US
Posts: 424
Will Polaris lounge close later due to delayed departures?
My wife and I are booked on flight 90 from EWR to TLV tomorrow night (Wednesday night). The scheduled departure is 10:55 PM. However, UA just informed me that they expect that the departure will be delayed until 12:25 AM due to "forecasted severe thunderstorms across the Northeast."
The Polaris lounge normally closes at 10:00 PM. Is there any chance that it will stay open later on account of the flight delay?
Thanks!
The Polaris lounge normally closes at 10:00 PM. Is there any chance that it will stay open later on account of the flight delay?
Thanks!
#2
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,352
My wife and I are booked on flight 90 from EWR to TLV tomorrow night (Wednesday night). The scheduled departure is 10:55 PM. However, UA just informed me that they expect that the departure will be delayed until 12:25 AM due to "forecasted severe thunderstorms across the Northeast."
The Polaris lounge normally closes at 10:00 PM. Is there any chance that it will stay open later on account of the flight delay?
Thanks!
The Polaris lounge normally closes at 10:00 PM. Is there any chance that it will stay open later on account of the flight delay?
Thanks!
#5
Join Date: Sep 2006
Location: HNL
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Posts: 6,447
That isn't exactly surprising - I suspect some of those staff use public transportation - and some of that staff have to get home - and others don't want to be out and about after midnight. You can't tell a group of employees - your end of shift is when the last flight departs.
#6
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That isn't exactly surprising - I suspect some of those staff use public transportation - and some of that staff have to get home - and others don't want to be out and about after midnight. You can't tell a group of employees - your end of shift is when the last flight departs.
United may not want to pay the necessary wages to make it happen, but it is absolutely possible.
#7
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#11
Join Date: May 2007
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Not staying open past published closing for delayed flights is understandable, if not annoying and bad customer service. This, however, is completely unacceptable, as I'm sure has been discussed elsewhere.
#12
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Join Date: Mar 2013
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Yep. On Friday a bunch of flights (including mine) were delayed and they promptly kicked me out of the regular (new) UC at 950pm. I asked if any other lounges were open because of the late flights and was told no. Walked by Polaris on the way back to my gate and it was also very clearly closed.
#13
Join Date: May 2007
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I definitely would've told them "OK noted" and then stayed until 10:00 on the dot.
#14
Join Date: Jan 2005
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When lounge staff were airline employees, it was easier to authorize overtime and keep lounges open in the event of flight delays. Now that nearly all are vendor employees, their company is unlikely to pay OT in the event of United-operated flight delays.
#15
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Some people take 10-15 minutes just to gather their stuff up. I'm sure nobody got kicked out early, they were probably just told to gather their belongings so they could leave by the time the club was closing.