United Devalues Clubs - Makes sure they are packed beyond capacity.
#76
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,617
Agree, that is my go to MO especially in places like DEN and ORD where the UC situation is particularly poor. More recently with things opening up more and those locations having a pretty good restaurant/bar selection I often forgo the UC and head to some of my favorite spots.
#77
Join Date: Feb 2006
Location: Verdi, NV, SFO & Olympic (aka Squaw )Valley.
Programs: Ikon Pass Full + AS Gold + Marriott Titanium + Hilton Gold. Recovering UA Plat. LT lounge AA+DL+UA
Posts: 3,823
Honestly as time goes by, I'm using the Priority Pass experiences benefit more often than lounges. The F&B are almost always better, and we're guaranteed a seat. Given the feeding frenzy at Centurion lounges, and the minimal choices for everything at the United Club, it's hard to fight that hard for a rail gin and tonic. I think the solution is to build more and bigger lounges---but of course that costs money.
#78
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,850
I gave a pass for a friend to use at ORD yesterday. He was unable to use it as they said that they’re not allowing guest passes. It was a chase one day pass, that expires in early July. Very unfortunate
#79
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 825
From the archives of an “agent told me”, an agent told me that they are coming to ORD (B6 at least) and when they are installed the agents will be reinstated upstairs. Note: I had asked about agents returning when i flagged her down asking for help and she proactively indicated that it would coincide with automated entry.
#80
Join Date: Aug 2000
Location: Some where in the Mountains
Posts: 5,353
Used Explorer passes last night (June 19) at DEN. Was glad to have cashed them in as the airport was a zoo. Yes, the club near the B31 gate was crowded. But I get why folks that are Club members would be frustrated by the crowds.
#81
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
#82
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,836
Staff was doing a great job keeping things well stocked -- egg salad sandwiches, hard boiled eggs, large selection of fruits and berries, bagels / english muffin , cereals, oatmeal, granola, OJ, and other items
#83
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,393
There must be a lot more Explorer card holders than United Club card holders, though.
#84
Join Date: Jan 2013
Programs: UA, Some Others
Posts: 286
Agree, that is my go to MO especially in places like DEN and ORD where the UC situation is particularly poor. More recently with things opening up more and those locations having a pretty good restaurant/bar selection I often forgo the UC and head to some of my favorite spots.
I travel for work. I am at the airport more than most people. The DEN United Club just isn't worth it. There are better options. The only people up there have basically been suckered into the membership.
#85
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,541
At one point in the morning, I did overhear one person arguing with the lounge attendant because the name on the membership card did not match the name on the boarding pass; the person asked for the attendant's name and said he was going to report her to corporate .
While the club was crowded, it wasn't horribly noisy or terrible--certainly better than sitting in the terminal. Also props to the bartender for known what a John Daly is (Arnold Palmer + vodka).
#86
Join Date: Jun 2015
Location: Chicago, IL
Programs: United Mileage Plus 1K
Posts: 16
From my recent travels it does seem that families and people with the one time passes are the issue. The majority of the children are very well behaved but they do still take up as much space (if not more) than an average adult. I do not have children and that is my choice. I do not think it is fair that I cannot bring my entire gang of friends who travel with me into the lounge as we choose to fly together. I am allowed 2 guests in total which causes a "Sofie's Choice" issue between my friend group when we travel. I choose to travel in a large group just like people who have children choose to do so. While I am not trying to start a flame throw here, parents should not be allowed access to the lounge with their whole hoard of kids. I would say two guests TOTAL to keep it fair. Parents overall seem to think that their children and themselves are immune to rules and don't seem to realize that being a parent isn't that special and if they make the choice to have kids and travel maybe should pay per person or just go somewhere else. Two guests total per member is what the rule should be! For the credit cards they should just throw out the day passes as it is a benefit that is often not able to be used and causes bottlenecks upon entry.
#87
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,799
I cancelled my paid membership more than 5 years ago due to the overcrowding.... may have been 7 years actually. Now, I get access as a GS and still dont bother to go in. Sure, they may not be at capacity all the time but, on average, they are packed to the gills almost every time I've tried.
I'd rather find a nice spot in the airport to work or at a bar. To me, it's worth paying for my beer vs dealing with a UC.
I'd rather find a nice spot in the airport to work or at a bar. To me, it's worth paying for my beer vs dealing with a UC.
For what it’s worth, I dropped the Amex Platinum card last year too. The only benefit I used was access to the lounge at SFO. I made seven attempts to enter the lounge last year and only got in once, so much, much worse than the UC: it’s a low bar!
#88
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
Funny, I'm heading the other way from most in this thread, signing up for the Club (via the Chase card) mostly because I'm traveling with kids now, 7 years after ending my prior membership.
Maybe they'll install playgrounds soon...
Maybe they'll install playgrounds soon...
#90
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,569
Honestly as time goes by, I'm using the Priority Pass experiences benefit more often than lounges. The F&B are almost always better, and we're guaranteed a seat. Given the feeding frenzy at Centurion lounges, and the minimal choices for everything at the United Club, it's hard to fight that hard for a rail gin and tonic. I think the solution is to build more and bigger lounges---but of course that costs money.