Incorrect miles credited on international trip
Jun 13, 2022, 7:55 am
#1
Original Poster
Join Date: Mar 2007
Location: CLE
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Incorrect miles credited on international trip
Flew to MNL from the US and was credited a grand total of 2133 miles. It should have been 13, 788. The base fare for each leg was not even close. I spent about 45 minutes untangling this. My traveling companion's mileage was also incorrect. Just a head's up to check the mileage credited.
Jun 13, 2022, 8:27 am
#2
Join Date: Oct 2009
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Flew to MNL from the US and was credited a grand total of 2133 miles. It should have been 13, 788. The base fare for each leg was not even close. I spent about 45 minutes untangling this. My traveling companion's mileage was also incorrect. Just a head's up to check the mileage credited.
Jun 13, 2022, 9:05 am
#3
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Location: BOS/EAP
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without more details ... hard to tell if true or what might be going on. OP, please post the ticket details, operating airlines etc. Was this a 016 ticket?
w/o irops and other ticket exchanges it is extremely uncommon to see errors in the way miles are crediting.
w/o irops and other ticket exchanges it is extremely uncommon to see errors in the way miles are crediting.
Jun 13, 2022, 9:17 am
#4
Join Date: Oct 2009
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Posts: 4,993
OP, sorry I misunderstood. I thought you were talking about BIS miles, but it looks like you're concerned about RDM. My BIS miles have been off for a while now.
Jun 14, 2022, 7:59 am
#5
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Location: CLE
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016 ticket. Booked on UA.com if it matters. All flights but one were UA other flight was ANA. There was IRROPs--the first leg was cancelled and we rebooked from a different city because, bless their little hearts, the earliest UA could get us out from the original city was 5 days later. All miles were incorrect.
Jun 14, 2022, 8:26 am
#6
Join Date: Apr 2005
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Jun 14, 2022, 9:30 am
#7
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016 ticket. Booked on UA.com if it matters. All flights but one were UA other flight was ANA. There was IRROPs--the first leg was cancelled and we rebooked from a different city because, bless their little hearts, the earliest UA could get us out from the original city was 5 days later. All miles were incorrect.
Jun 14, 2022, 9:40 am
#8
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Join Date: Oct 2001
Location: Austin, TX
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Flew to MNL from the US and was credited a grand total of 2133 miles. It should have been 13, 788. The base fare for each leg was not even close. I spent about 45 minutes untangling this. My traveling companion's mileage was also incorrect. Just a head's up to check the mileage credited.
(I am surprised that it took 45 minutes to straighten this out, though, as it should have been extremely straightforward).
Earnings normally post flawlessly. However, when there's an issue, IRROPS are usually to blame, and that sounds like what happened here. While I do keep a spreadsheet for planning purposes, I've only ever had one itinerary where the numbers didn't match up and it wasn't due to IRROPS.
Jun 14, 2022, 12:15 pm
#9
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A simple 1 line Email to MP is getting this fixed,
Jun 14, 2022, 12:42 pm
#11
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Join Date: Aug 2015
Posts: 11,458
It sounds like OP already solved this and was issuing this as a PSA.
(I am surprised that it took 45 minutes to straighten this out, though, as it should have been extremely straightforward).
Earnings normally post flawlessly. However, when there's an issue, IRROPS are usually to blame, and that sounds like what happened here. While I do keep a spreadsheet for planning purposes, I've only ever had one itinerary where the numbers didn't match up and it wasn't due to IRROPS.
(I am surprised that it took 45 minutes to straighten this out, though, as it should have been extremely straightforward).
Earnings normally post flawlessly. However, when there's an issue, IRROPS are usually to blame, and that sounds like what happened here. While I do keep a spreadsheet for planning purposes, I've only ever had one itinerary where the numbers didn't match up and it wasn't due to IRROPS.
Jun 14, 2022, 2:37 pm
#12
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Location: Houston
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Jun 14, 2022, 5:38 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
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