Swaps from True Polaris to 772HD
#16
Original Poster
Join Date: Feb 2013
Programs: BA EC Gold, Southwest A-List/Companion Pass
Posts: 74
(many OP-UPs in fact, significantly more than I've had across all US carriers combined despite being based in SFO!)
#17
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
The older seat is less private but much more comfortable. In any event, won't UA work with people if your equipment type changes i.e. 777 to 757... but not a change within type i.e. 777 To 777Hd?
#18
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,923
If it's four of you traveling together, still try for two sections of two, but I've flown in the middle section on a LAX-SYD flight and slept for 12 hours, so it could be worse...
#19
Original Poster
Join Date: Feb 2013
Programs: BA EC Gold, Southwest A-List/Companion Pass
Posts: 74
Well, to add to the mystery, they just canceled UA2097, but we were rebooked on UA3042 which.. get this... has the SAME departure time... and TAIL NUMBER (!). Lost our seats, so jumped on and grabbed the row 2 middle for the four of us.
When I called in to inquire, I was told there was an issue with the equipment (?); not the first time I've found call staff to be completely uninformed. After probing they aren't offering meal service on the new flight, which I view as an incentive to get something less disgusting to eat before boarding. Is this typical protocol on how to get away with canceling meal service?
Still, having to deal with all the changes today has been an incredibly stressful experience. Wondering how often UA plays this kind of shell game?
When I called in to inquire, I was told there was an issue with the equipment (?); not the first time I've found call staff to be completely uninformed. After probing they aren't offering meal service on the new flight, which I view as an incentive to get something less disgusting to eat before boarding. Is this typical protocol on how to get away with canceling meal service?
Still, having to deal with all the changes today has been an incredibly stressful experience. Wondering how often UA plays this kind of shell game?
#20
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Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,019
There will be a choice of meals. Ignore the phone agents.
#21
Join Date: Oct 2016
Programs: MC - Gold HH-Diamond UA - 1K
Posts: 69
#22
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
Well, to add to the mystery, they just canceled UA2097, but we were rebooked on UA3042 which.. get this... has the SAME departure time... and TAIL NUMBER (!). Lost our seats, so jumped on and grabbed the row 2 middle for the four of us.
When I called in to inquire, I was told there was an issue with the equipment (?); not the first time I've found call staff to be completely uninformed. After probing they aren't offering meal service on the new flight, which I view as an incentive to get something less disgusting to eat before boarding. Is this typical protocol on how to get away with canceling meal service?
Still, having to deal with all the changes today has been an incredibly stressful experience. Wondering how often UA plays this kind of shell game?
When I called in to inquire, I was told there was an issue with the equipment (?); not the first time I've found call staff to be completely uninformed. After probing they aren't offering meal service on the new flight, which I view as an incentive to get something less disgusting to eat before boarding. Is this typical protocol on how to get away with canceling meal service?
Still, having to deal with all the changes today has been an incredibly stressful experience. Wondering how often UA plays this kind of shell game?
Last edited by WineCountryUA; Jun 12, 2022 at 7:56 pm Reason: merged consecutive posts by same member
#23
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
The 30xx are replacement flights that need a new flight number. Could be overlap of prior flight segments or something.
Ignore the meal info, they'll follow the UA meal schedule regardless of what the website says.
There's a lot of widebody shuffles going on right now as they reintroduce the PW4000 777 fleet.
Ignore the meal info, they'll follow the UA meal schedule regardless of what the website says.
There's a lot of widebody shuffles going on right now as they reintroduce the PW4000 777 fleet.
#24
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Join Date: Aug 2017
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How is the agent "completely uninformed" when a reason had been provided to you? Do you have other information you have proving the agent to be incorrect?
#25
Original Poster
Join Date: Feb 2013
Programs: BA EC Gold, Southwest A-List/Companion Pass
Posts: 74
I wouldn't otherwise fly SFO-EWR, but am expecting to confirm based on previous experience with it, that JetBlue Mint provides superior service and product for SFO-JFK.(and honestly, have not encountered this level of shenanigans for SFO-JFK even with AA)
Last edited by WineCountryUA; Jun 12, 2022 at 10:54 pm Reason: merged consecutive posts by same member
#26
Join Date: Feb 2002
Location: BNA
Programs: HH Gold. (Former) UA PP, DL PM, PC Plat
Posts: 8,184
The change of equipment was the change from the Polaris aircraft to the non-Polaris aircraft. The cancelation and replacement with a new flight number was done because of the significant difference in the number of seats in each class of service (From 48/11/262 to 0/28/336).
#27
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Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
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I think there was a breakdown in communication.
The change of equipment was the change from the Polaris aircraft to the non-Polaris aircraft. The cancelation and replacement with a new flight number was done because of the significant difference in the number of seats in each class of service (From 48/11/262 to 0/28/336).
The change of equipment was the change from the Polaris aircraft to the non-Polaris aircraft. The cancelation and replacement with a new flight number was done because of the significant difference in the number of seats in each class of service (From 48/11/262 to 0/28/336).
#28
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
I am not sure how to resolve being told that the changes were due to operational issues with the equipment (IRROPS), and then discovering there was no change in equipment.
Am indeed relieved to know that we're still in a lie flat and not a recliner!
I wouldn't otherwise fly SFO-EWR, but am expecting to confirm based on previous experience with it, that JetBlue Mint provides superior service and product for SFO-JFK.(and honestly, have not encountered this level of shenanigans for SFO-JFK even with AA)
Am indeed relieved to know that we're still in a lie flat and not a recliner!
I wouldn't otherwise fly SFO-EWR, but am expecting to confirm based on previous experience with it, that JetBlue Mint provides superior service and product for SFO-JFK.(and honestly, have not encountered this level of shenanigans for SFO-JFK even with AA)
So, besides the seat assignment changes, what's your concern if it's the same configuration and plane type?
#29
Original Poster
Join Date: Feb 2013
Programs: BA EC Gold, Southwest A-List/Companion Pass
Posts: 74
I think there was a breakdown in communication.
The change of equipment was the change from the Polaris aircraft to the non-Polaris aircraft. The cancelation and replacement with a new flight number was done because of the significant difference in the number of seats in each class of service (From 48/11/262 to 0/28/336).
The change of equipment was the change from the Polaris aircraft to the non-Polaris aircraft. The cancelation and replacement with a new flight number was done because of the significant difference in the number of seats in each class of service (From 48/11/262 to 0/28/336).
#30
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Join Date: Oct 2003
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OP - it's a flight # change, who cares? Also, you found four seats in J next to each other for your family. I'd call it a win-win. Also, you saved sixteen whole minutes on your flight. You should rejoice 2097 is scheduled to depart 9pm and arrive 516am. 3042 is scheduled to depart 9pm and arrive 500am. Enjoy those extra minutes sitting on the ground in EWR as they tell you your gate is occupied
-RM
-RM