May 11, 2022, 1:38 pm
Last edit by: WineCountryUA
This us an archive thread, the active thread is General discussion of UA's inflight service (Domestic / International, all cabins)
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
General discussion of UA's inflight service (Domestic / Int’l, all cabins) {Archive}
Jan 12, 2022, 9:04 pm
#106
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Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,200
https://careers.united.com/job/14691...washington-va/
The documented job responsibilities of an in-flight supervisor give is a pretty good idea ...
- Deliver best in class customer service
- Deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Ensure daily company goals, policy, and procedure compliance are met
I'm confident playing on your personal device for the entire duration of a flight do not support any of these three.
The documented job responsibilities of an in-flight supervisor give is a pretty good idea ...
- Deliver best in class customer service
- Deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Ensure daily company goals, policy, and procedure compliance are met
I'm confident playing on your personal device for the entire duration of a flight do not support any of these three.
Jan 12, 2022, 9:11 pm
#107
Join Date: Feb 2015
Programs: united
Posts: 1,636
In contrast to United's employment standards, which are a concern only of the airline and its employees.
Jan 12, 2022, 9:29 pm
#108
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Join Date: Aug 2017
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Jan 12, 2022, 9:33 pm
#109
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Jan 12, 2022, 9:34 pm
#110
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
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Jan 12, 2022, 9:57 pm
#111
FlyerTalk Evangelist
Join Date: Aug 2017
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Posts: 10,501
Just because [insert airline] doesn't fly on a certain route, it nevertheless is an opportunity. UA keeps wanting to be average or worse, have at it.
Jan 12, 2022, 9:59 pm
#112
Join Date: Feb 2015
Programs: united
Posts: 1,636
Instead doing the bare minimum (inflight services), United should embrace and aspire to top players in the industry (and those in other industries as well); learn what they do well, and avoid pitfalls others have experienced - all business 101 stuff.
Just because [insert airline] doesn't fly on a certain route, it nevertheless is an opportunity. UA keeps wanting to be average or worse, have at it.
Just because [insert airline] doesn't fly on a certain route, it nevertheless is an opportunity. UA keeps wanting to be average or worse, have at it.
Jan 12, 2022, 10:08 pm
#113
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Instead doing the bare minimum (inflight services), if that, United should embrace and aspire to top players in the industry (and those in other industries as well); learn what they do well, and avoid pitfalls others have experienced - all business 101 stuff.
Just because [insert airline] doesn't fly on a certain route, it nevertheless is an opportunity. UA keeps wanting to be average or worse, have at it.
Just because [insert airline] doesn't fly on a certain route, it nevertheless is an opportunity. UA keeps wanting to be average or worse, have at it.
Jan 12, 2022, 10:39 pm
#114
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,415
I find it fascinating that on flights where the cabin staff is largely hiding in the galley or their jump seats as described above they manage to find time to hawk credit cards to us over the PA. C
uld it have anything to do with spiffs they receive from getting people to sign up?
uld it have anything to do with spiffs they receive from getting people to sign up?
Jan 12, 2022, 10:44 pm
#115
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Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,200
As I am sure you know, Ryanair is a completely different business model. There is enough straw in this thread to feed the Kentucky Derby contenders.
Ryanair excels at being Ryanair, just like Southwest excels at being Southwest and Singapore Airlines excels at being Singapore.
The problem with United is the constant claims of being the best in class similar to Singapore, yet delivering an experience more akin to Ryanair because the company is too lazy to enforce the service standards and product quality which it claims are central to its marketing identity.
Ryanair excels at being Ryanair, just like Southwest excels at being Southwest and Singapore Airlines excels at being Singapore.
The problem with United is the constant claims of being the best in class similar to Singapore, yet delivering an experience more akin to Ryanair because the company is too lazy to enforce the service standards and product quality which it claims are central to its marketing identity.
Jan 13, 2022, 12:42 am
#116
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,581
As I am sure you know, Ryanair is a completely different business model. There is enough straw in this thread to feed the Kentucky Derby contenders.
Ryanair excels at being Ryanair, just like Southwest excels at being Southwest and Singapore Airlines excels at being Singapore.
The problem with United is the constant claims of being the best in class similar to Singapore, yet delivering an experience more akin to Ryanair because the company is too lazy to enforce the service standards and product quality which it claims are central to its marketing identity.
Ryanair excels at being Ryanair, just like Southwest excels at being Southwest and Singapore Airlines excels at being Singapore.
The problem with United is the constant claims of being the best in class similar to Singapore, yet delivering an experience more akin to Ryanair because the company is too lazy to enforce the service standards and product quality which it claims are central to its marketing identity.
Jan 13, 2022, 4:45 am
#117
FlyerTalk Evangelist
Join Date: Feb 2007
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The problem with United is the constant claims of being the best in class similar to Singapore, yet delivering an experience more akin to Ryanair because the company is too lazy to enforce the service standards and product quality which it claims are central to its marketing identity.
It's also interesting to me that some argue it's not okay (apples and oranges) to compare Austrian Airlines (for example) to United...but are happy to compare Ryanair to United. That's logic that I do not understand...
The sad thing to me is also that UA has so much potential in terms of soft product and those who actually fly on UA regularly and have over the years see that UA can do great things when it tries, which is precisely what made us loyal. It wasn't simply network or price. Not for me, at least. And I know I'm not alone.
Jan 13, 2022, 7:26 am
#118
Join Date: Feb 2015
Programs: united
Posts: 1,636
As I am sure you know, Ryanair is a completely different business model. There is enough straw in this thread to feed the Kentucky Derby contenders.
Ryanair excels at being Ryanair, just like Southwest excels at being Southwest and Singapore Airlines excels at being Singapore.
The problem with United is the constant claims of being the best in class similar to Singapore, yet delivering an experience more akin to Ryanair because the company is too lazy to enforce the service standards and product quality which it claims are central to its marketing identity.
Ryanair excels at being Ryanair, just like Southwest excels at being Southwest and Singapore Airlines excels at being Singapore.
The problem with United is the constant claims of being the best in class similar to Singapore, yet delivering an experience more akin to Ryanair because the company is too lazy to enforce the service standards and product quality which it claims are central to its marketing identity.
And the post I was referring to argued high service models were "business 101". They aren't. Business 101 is you do the thing that makes you the most money, which can be high service, medium service, or low service.
Jan 13, 2022, 7:46 am
#120
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,827
Don't think that came across since the post was moved to the service thread from the Polaris meal thread