Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

General discussion of UA's inflight service (Domestic / International, all cabins)

General discussion of UA's inflight service (Domestic / International, all cabins)

    Hide Wikipost
Old Jun 18, 22, 12:38 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: phkc070408
Wiki Link
previous thread: COVID Era UA inflight service changes


Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.

For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.

The current Onboard Service descriptions by UA.com

Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining

Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408

Domestic Under 300 Miles

Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?


Domestic Over 300 Miles Under 800 Miles

Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Domestic Over 800 Miles

Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

P-Tcon

Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 2
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 3
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 4
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 5
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

Polaris USA - Europe

​​​​​​​Sample 1
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 2
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 3
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 4
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 5
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?


​​​​​​​
Print Wikipost

Old Jun 23, 22, 5:27 am
  #1156  
 
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,330
Originally Posted by sgtbalski View Post
I flew UA 930 SFO- LHR last week and was quite interested on how "bad" the soft product would really be as this was my first time in Polaris. I hear and see all of the poor reviews on here but I'm not a picky eater and I don't really expect restaurant quality food on board. I'm thinking most of the J travelers on here are used to eating at expensive restaurants, etc., and my basic palate would enjoy the food.
When I started reading this thread I had the same assumption as you. I've seen a lot of food snobs on Flyertalk and in life in general, and I figured that the food was probably not as bad as everyone said. But now, hundreds of posts and photos later, it has become clear to me that this is one of those rare situations where things really are as bad as people say. For me the kicker was the pictures of Kit Kat and Tim Tam bars for dessert.
Unimatrix One is offline  
Old Jun 23, 22, 5:53 am
  #1157  
FlyerTalk Evangelist
 
Join Date: Apr 2003
Location: IAD/DCA/FLL/MIA
Programs: UA*Lifetime GS, SQ*PPS, Hyatt*Globalist
Posts: 11,432
Originally Posted by restlessinRNO View Post
“Fruit and cheese plate”. But I don’t see the fruit! 😊
That was the same thing I said on my last two flights NRT-LAX and SFO-SYD. Not sure why FA keep saying "Fruit and Cheese Plate".
restlessinRNO likes this.
UA_Flyer is offline  
Old Jun 23, 22, 6:50 am
  #1158  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 4,632
Originally Posted by Unimatrix One View Post
When I started reading this thread I had the same assumption as you. I've seen a lot of food snobs on Flyertalk and in life in general, and I figured that the food was probably not as bad as everyone said. But now, hundreds of posts and photos later, it has become clear to me that this is one of those rare situations where things really are as bad as people say. For me the kicker was the pictures of Kit Kat and Tim Tam bars for dessert.
Yes there are alot of food snobs out there. Maybe I'm one of them. However, there are alot of people who have flown a few years ago and remember. The main reason I take a photo of all my in-flight meals is to help me remember when they cut something. (Sometimes UA makes it easy and still serves you an empty bowl where something use to be). There are also alot of people who fly outside of UA so they have direct comparisons. So in my opinion, it really is that bad.

However, everything is relative. There are many who only fly in economy. If its your first time up front, you may think its great. Also, some people just don't care what they eat.

There are even others that don't eat airplane food at all and just skip the meal.
eng3 is offline  
Old Jun 23, 22, 7:35 am
  #1159  
FlyerTalk Evangelist
 
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 12,362
Originally Posted by bmwe92fan View Post
I think it's more like 46 seats -- and on the second shortest redeye to Europe in the system. Imagine four separate cart trips up and down both aisles for dinner: drinks, apps, meal, desert -- and then two more for arrival service -- PLUS all the extra stuff like drink refills -- not making excuses as I said -- but "proper" service does takes time...
Heck, not that long ago the 739 would rate 2 FAs to serve 20 seats of F. (Forget if they axed that too now..)
findark is offline  
Old Jun 23, 22, 10:54 am
  #1160  
 
Join Date: Mar 2012
Programs: UA Gold
Posts: 62
What could possibly be the explanation for the fact that United domestic First Class meals today are arguably orders of magnitude better than what’s being offered in Polaris?
COA777 is offline  
Old Jun 23, 22, 10:57 am
  #1161  
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,759
It's already been said.
milepig is offline  
Old Jun 23, 22, 2:48 pm
  #1162  
 
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy gold
Posts: 661
Originally Posted by COA777 View Post
What could possibly be the explanation for the fact that United domestic First Class meals today are arguably orders of magnitude better than what’s being offered in Polaris?
maybe UA should offer the domestic F meals in Polaris
COA777 likes this.
Unitedloyalflyer is offline  
Old Jun 23, 22, 2:52 pm
  #1163  
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,395
Originally Posted by COA777 View Post
What could possibly be the explanation for the fact that United domestic First Class meals today are arguably orders of magnitude better than what’s being offered in Polaris?
It's crazy, right? I can only imagine it's b/c of different Managers at UA corporate.
spc354 likes this.
BlooJoo is offline  
Old Jun 23, 22, 3:02 pm
  #1164  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 4,632
Originally Posted by bmwe92fan View Post
...! The chicken was so dry ....
What a shame, I use to always get the short rib going out and the stuffed chicken coming back (so I wasnt always eating beef). Though neither was ever that great, surprisingly, they were almost never overcooked. Hard to imagine they could make things worse, but UA seems to come up with new and creative ways.

Originally Posted by COA777 View Post
What could possibly be the explanation for the fact that United domestic First Class meals today are arguably orders of magnitude better than what’s being offered in Polaris?
Not surprising. One of my flights, I didn't get any dessert (catering error?) while reportedly PP got ice cream (cups). Even in domestic F, if the flight is short enough, sometimes I get absolutely nothing, while if I were seated in Y, I'd be offered a snack box.
eng3 is offline  
Old Jun 23, 22, 3:37 pm
  #1165  
 
Join Date: Mar 2012
Programs: UA Gold
Posts: 62
Originally Posted by BlooJoo View Post
It's crazy, right? I can only imagine it's b/c of different Managers at UA corporate.
That’s my thought as well. I really think this is a personnel issue, not a cost issue. If they can serve a decent meal in domestic F as the domestic thread shows them starting to do, then they should be able to do the same internationally.
spc354 likes this.
COA777 is offline  
Old Jun 23, 22, 10:33 pm
  #1166  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 5,429
Originally Posted by COA777 View Post
What could possibly be the explanation for the fact that United domestic First Class meals today are arguably orders of magnitude better than what’s being offered in Polaris?
Polaris customers have access to a Polaris lounge. Domestic F does not.
HNLbasedFlyer is online now  
Old Jun 23, 22, 10:48 pm
  #1167  
 
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 2,802
Originally Posted by HNLbasedFlyer View Post
Polaris customers have access to a Polaris lounge. Domestic F does not.
Passengers flying to the US don't have access to one until arrival, and that's assuming onward connections.

Even on US departures, I don't always have time to budget getting to the airport an hour or so earlier to have a meal at the PL.
econ is offline  
Old Jun 23, 22, 11:15 pm
  #1168  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 13,586
Originally Posted by econ View Post
Passengers flying to the US don't have access to one until arrival, and that's assuming onward connections.

Even on US departures, I don't always have time to budget getting to the airport an hour or so earlier to have a meal at the PL.
This. Some folks think that how they travel is how everyone else travels. And given UA's reductions in service, its gonna get worse in making connections.

David
DELee is offline  
Old Jun 24, 22, 3:24 am
  #1169  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 8,738
Originally Posted by HNLbasedFlyer View Post
Polaris customers have access to a Polaris lounge. Domestic F does not.
Originally Posted by econ View Post
Passengers flying to the US don't have access to one until arrival, and that's assuming onward connections.

Even on US departures, I don't always have time to budget getting to the airport an hour or so earlier to have a meal at the PL.
Based on the Polaris Lounge threads, gonna take a lot more than an hour to get seated and finish a meal during prime Intl departure time.

There is no justification for the pathetic catering. Just cheapness
cheltzel, Kacee and truncated like this.
goodeats21 is offline  
Old Jun 24, 22, 7:41 am
  #1170  
 
Join Date: Feb 2001
Location: Fairfax, VA
Posts: 161
Does anyone actually pay cash to fly Intl Polaris? I just booked award tickets at a very favorable price to fly BCN-TPA next year. The same itinerary on AA needed 60% more miles and DL was (typically) about 4x higher. I am hopeful that Polaris service has to improve within 9 months, but if not, I will just plan to buy some decent food to go at BCN and bring my own meal onboard.
postnobills is offline  

Thread Tools
Search this Thread