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General discussion of UA's inflight service (Domestic / International, all cabins)

General discussion of UA's inflight service (Domestic / International, all cabins)

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Old Jun 18, 22, 12:38 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: phkc070408
Wiki Link
previous thread: COVID Era UA inflight service changes


Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.

For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.

The current Onboard Service descriptions by UA.com

Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining

Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408

Domestic Under 300 Miles

Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?


Domestic Over 300 Miles Under 800 Miles

Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Domestic Over 800 Miles

Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

P-Tcon

Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 2
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 3
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 4
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 5
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

Polaris USA - Europe

​​​​​​​Sample 1
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 2
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 3
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 4
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 5
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?


​​​​​​​
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Old Jan 10, 22, 9:12 am
  #46  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA Platinum/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 923
Originally Posted by Bear96 View Post
A few things seem odd with your explanation of the crew. Actual supervisors ARE management, and wouldn't be working a flight. Having other "Purser supervisors" not from EWR working an EWR flight is also strange - what happened to the EWR F/As who bid that route? I see seniority violations unless UA paid the regular crewmembers to stay home or staffed the flight above and beyond the normal crew, which seems unlikely. Finally, F/As wouldn't be working a flight to then have to go to a meeting during their layover. If they were actual supervisors going to a meeting they would be NRPS-ing (Non-Revenue Positive Space) as passengers.

I don't mean any disrespect but maybe you misunderstood some things?

(BTW "regular" Pursers do get business cards.)
sorry for the confusion, the other supervisors did not fly from EWR, they flew from ORD and SFO respectively to DEL. So EWR on my flight, then the ORD supervisor on the flight that arrived a few minutes before ours, and the SFO flight that arrived a few hours after.
flyingrohit is offline  
Old Jan 10, 22, 11:57 am
  #47  
 
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy gold
Posts: 666
https://liveandletsfly.com/mixed-nuts-united-airlines/

Live and lets fly indicating that there will be service improvements on Premium Transcons, long haul Hawaii, and Polaris routes
Unitedloyalflyer is offline  
Old Jan 10, 22, 2:17 pm
  #48  
 
Join Date: Nov 2010
Location: IAH & CMH
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Posts: 476
Originally Posted by Unitedloyalflyer View Post
https://liveandletsfly.com/mixed-nuts-united-airlines/

Live and lets fly indicating that there will be service improvements on Premium Transcons, long haul Hawaii, and Polaris routes
I'm not falling into the trap of getting excited about warmed nuts returning! They're still miles behind their competition* and these incremental improvements don't sound like they're long term planning on returning service to levels that were the norm before the pandemic.

*I consider any airline flying the same route to be competition
Dyce is offline  
Old Jan 10, 22, 3:02 pm
  #49  
 
Join Date: Jun 2021
Location: Houston, TX
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Originally Posted by Dyce View Post
I'm not falling into the trap of getting excited about warmed nuts returning! They're still miles behind their competition* and these incremental improvements don't sound like they're long term planning on returning service to levels that were the norm before the pandemic.

*I consider any airline flying the same route to be competition
The article says other improvements are coming, such as a separate desert course as well as improved desserts
Unitedloyalflyer is offline  
Old Jan 10, 22, 4:12 pm
  #50  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 5,437
Originally Posted by Dyce View Post
I'm not falling into the trap of getting excited about warmed nuts returning! They're still miles behind their competition* and these incremental improvements don't sound like they're long term planning on returning service to levels that were the norm before the pandemic.

*I consider any airline flying the same route to be competition
Who is offering better? All accounts the UA forum favorite airline Delta is far behind
HNLbasedFlyer is offline  
Old Jan 10, 22, 6:02 pm
  #51  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA Platinum/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 923
Originally Posted by Unitedloyalflyer View Post
https://liveandletsfly.com/mixed-nuts-united-airlines/

Live and lets fly indicating that there will be service improvements on Premium Transcons, long haul Hawaii, and Polaris routes
One insider suggested that the multi-course desserts will return, but no longer be served from a cart. Instead, cheese, petit fours, and ice cream sundaes will be brought from the galley to each seat.
I wonder if this bit was from someone else he talked to or if this is from my comment because MatthewLAX is pretty regularly active on FT. Would be cool either way, multiple sources confirming the same thing, or I made the liveandletsfly cut 😂.
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Old Jan 10, 22, 7:02 pm
  #52  
 
Join Date: Oct 2013
Location: SFO
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Originally Posted by HNLbasedFlyer View Post
Who is offering better? All accounts the UA forum favorite airline Delta is far behind
AAs offerings are much better on their domestic Flagship routes (hot towels, bread basket, separate courses not all on one tray, sundaes for dessert, etc.)

Their non-Flagship domestic routes are a different story however.
econ is offline  
Old Jan 10, 22, 7:11 pm
  #53  
 
Join Date: Jan 2019
Location: middle of nowhere, formerly TYO/EWR
Programs: UA 1K
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Quite excited about the possibility of the sundae returning... My favorite thing about the dinner meal service before the pandemic! I've filled out every United service-related survey making sure to note my love of ice cream.
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Old Jan 10, 22, 11:00 pm
  #54  
 
Join Date: Nov 2019
Programs: United Global Services
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How does United “officially” decide which domestic routes are eligible for the hot sandwich in F? If I need to eat one more snack bag on EWR-ORD (blocked at ~2:40) I will go crazy.
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Old Jan 10, 22, 11:51 pm
  #55  
Moderator: United Airlines; FlyerTalk Evangelist
 
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Originally Posted by ei124 View Post
How does United “officially” decide which domestic routes are eligible for the hot sandwich in F? If I need to eat one more snack bag on EWR-ORD (blocked at ~2:40) I will go crazy.
It is beleive the cutoff is 800 miles for hub-hub and 1,500 when a non-hub is involved.

EWR-ORD is under 800 (719 per gcmap)
WineCountryUA is offline  
Old Jan 11, 22, 12:15 am
  #56  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
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Originally Posted by WineCountryUA View Post
It is beleive the cutoff is 800 miles for hub-hub and 1,500 when a non-hub is involved.

EWR-ORD is under 800 (719 per gcmap)
Boy its so good to see your name in the threads WineCountryUA
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Old Jan 11, 22, 12:30 am
  #57  
 
Join Date: Nov 2019
Programs: United Global Services
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Originally Posted by WineCountryUA View Post
It is beleive the cutoff is 800 miles for hub-hub and 1,500 when a non-hub is involved.

EWR-ORD is under 800 (719 per gcmap)
Thank you! I just don’t get why it’s not described accordingly online: https://www.united.com/ual/en/us/fly...ing/first.html
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Old Jan 11, 22, 8:18 am
  #58  
 
Join Date: Nov 2010
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Originally Posted by HNLbasedFlyer View Post
Who is offering better? All accounts the UA forum favorite airline Delta is far behind
There are numerous airlines that currently offer a far better product than United. Just look at Kirby's beloved NPS scores...
When the big improvement is that <gasp> nuts are going to be served with a pre dinner beverage you know just how far things have fallen.
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Old Jan 11, 22, 10:18 am
  #59  
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Originally Posted by ei124 View Post
Thank you! I just don’t get why it’s not described accordingly online: https://www.united.com/ual/en/us/fly...ing/first.html
The times used in the past have referred to in-flight time, not block or gate-gate times
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Old Jan 11, 22, 10:25 am
  #60  
 
Join Date: Nov 2019
Programs: United Global Services
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Originally Posted by WineCountryUA View Post
The times used in the past have referred to in-flight time, not block or gate-gate times
Totally makes sense, but I think the website should state that as being the case. Right now it reads as a bait-and-switch—it’s not like the block time vs. flight time distinction is called out in any customer-facing way.
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