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General discussion of UA's inflight service (Domestic / International, all cabins)

General discussion of UA's inflight service (Domestic / International, all cabins)

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Old Oct 17, 22, 1:43 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: phkc070408
Wiki Link
previous thread: COVID Era UA inflight service changes


Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.

For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.

The current Onboard Service descriptions by UA.com

Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining

Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408

Domestic Under 300 Miles

Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?


Domestic Over 300 Miles Under 800 Miles

Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Domestic Over 800 Miles

Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

P-Tcon

Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 2
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 3
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 4
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 5
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

Polaris USA - Europe

​​​​​​​Sample 1
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 2
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 3
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 4
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 5
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?


​​​​​​​
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Old Nov 21, 22, 11:51 am
  #1846  
 
Join Date: May 2018
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I totally agree. Why not just a regular salad and forget about this cutesy stuff they call salad. Why not conventional food such as you mention. I mean much of the time you have to google what you are getting served so you understand what you are being served. If they just did this then the lack of former service would at least be tolerable.
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Old Nov 21, 22, 4:59 pm
  #1847  
 
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Originally Posted by jewree View Post

.

I had to laugh at the portion when my entree was set in front of me ... a hearty bowl of chili this was not!
This does seem to be very variable. I've had the chili entree that had substantially larger portions.
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Old Nov 21, 22, 6:07 pm
  #1848  
 
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Originally Posted by lilpisher View Post
This does seem to be very variable. I've had the chili entree that had substantially larger portions.
Cost? Less than $5
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Old Nov 21, 22, 6:10 pm
  #1849  
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Originally Posted by manstein58 View Post
Cost? Less than $5
Customer reaction when the portion is placed in front of them: Priceless!

David
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Old Nov 21, 22, 8:29 pm
  #1850  
 
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Originally Posted by manstein58 View Post
Cost? Less than $5
Id be surprised if the entire tray cost more than $5. The delta between a full chili and what was shown here is probably a fraction of that. Did double check and my memory was right - another poster about a month or so ago had a similar serving size.
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Old Nov 23, 22, 12:58 am
  #1851  
 
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Originally Posted by Kacee View Post
But this is very specifically a UA thing. AS and DL contracted regional provide a snack basket. (I assume AA does as well, but no personal experience.)

We've been over this before. Many of us have been refused. Please keep in mind that GS get special treatment.
I've been refused twice as a GS even when I offered to pay. Both times first flight of the day, nothing open yet at the airport. While nothing was catered in FC, one time the FA explained if they let people in FC buy something there would be nothing left for the main cabin.

Originally Posted by Kacee View Post
I have NEVER seen proactive snack box offering in F.
I was actually offered one once when the FC meals were not loaded. End of the day and wanted to sleep so skipped.
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Old Nov 23, 22, 8:20 am
  #1852  
 
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Originally Posted by Kacee View Post
I have NEVER seen proactive snack box offering in F.
I just saw it last week on my flight from BWI IAH.

Of course, this was a top notch crew, who did continuous wine refills unprompted and the like
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Old Nov 23, 22, 9:18 am
  #1853  
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Originally Posted by Kacee View Post
I have NEVER seen proactive snack box offering in F.
Interestingly, I've seen the offer of snack boxes quite often in F.

Maybe because LA people are picky eaters or UA FAs at LAX are just better!
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Old Nov 23, 22, 9:18 am
  #1854  
 
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Originally Posted by jewree View Post
Whole Wheat Roll. The roll was served cold, even though alongside the warm pie. I heated mine in my portable oven, as I had it ready to go, and that worked well. I do actually really like these rolls, but I wanted it warm. ***+.
***.
I love your write-up jewree...! What is this "portable oven" you speak of?? Seeing pictures and reading the reviews of the dry mozzarella and tomatoes has made me wonder if those would be better heated up like a sandwich in that bread.
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Old Nov 23, 22, 9:24 am
  #1855  
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Originally Posted by flaii View Post
I love your write-up jewree...! What is this "portable oven" you speak of?? Seeing pictures and reading the reviews of the dry mozzarella and tomatoes has made me wonder if those would be better heated up like a sandwich in that bread.
Yes seriously. Because back in the pandemic days when UA was serving those nasty sandwiches, I seriously considered bringing my own toaster oven along and making a viral blog post out of it, but UA prohibits it:

https://www.united.com/ual/en/us/fly...t/devices.html

(heating devices prohibited)
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Old Nov 23, 22, 9:33 am
  #1856  
 
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Originally Posted by MatthewLAX View Post
Interestingly, I've seen the offer of snack boxes quite often in F.

Maybe because LA people are picky eaters or UA FAs at LAX are just better!
My wife was flying back home from a work trip in LA last week and was denied with a new answer.

The FA told my wife that if she gives my wife a snack box than other FC passengers might want a snack box and it would lead to lots of extra movement from economy to FC delaying the economy beverage service.
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Old Nov 23, 22, 12:12 pm
  #1857  
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Originally Posted by MatthewLAX View Post
Interestingly, I've seen the offer of snack boxes quite often in F.
It's probably the route. Most of my UA flights are PHX-SFO, where they stopped giving out anything in F after the baggy of despair was terminated.
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Old Nov 23, 22, 1:42 pm
  #1858  
 
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Originally Posted by MatthewLAX View Post

(heating devices prohibited)
Since we are covering the topic of onboard heating, is it possible to ask FA to heat our pre-purchased Quiznos sub in the galley? (Yes, Quiznos is still in business, for example: HNL's G gates).
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Old Nov 23, 22, 3:34 pm
  #1859  
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Originally Posted by UAFAM View Post
Since we are covering the topic of onboard heating, is it possible to ask FA to heat our pre-purchased Quiznos sub in the galley? (Yes, Quiznos is still in business, for example: HNL's G gates).
From a potential contamination perspective, FAs will say no since anything either in the oven or going forward could be contaminated since it wasn't sourced from a UA catering entity.

Might ask fezzington or Whyme

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Old Nov 23, 22, 6:49 pm
  #1860  
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I've had a few shorthaul trips lately, on Embraers... but its just pathetic that the only food is pretzels up front?
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