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General discussion of UA's inflight service (Domestic / Int値, all cabins) {Archive}

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Old May 11, 2022, 1:38 pm
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Last edit by: WineCountryUA
This us an archive thread, the active thread is General discussion of UA's inflight service (Domestic / International, all cabins)
previous thread: COVID Era UA inflight service changes


Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.

For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.

The current Onboard Service descriptions by UA.com

Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining

Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408

Domestic Under 300 Miles

Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?


Domestic Over 300 Miles Under 800 Miles

Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?

Domestic Over 800 Miles

Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?

P-Tcon

Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 2
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 3
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 4
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

​​​​​​​Sample 5
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?

Polaris USA - Europe

​​​​​​​Sample 1
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 2
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 3
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 4
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

​​​​​​​Sample 5
​​​​​​​Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
​​​​​​​Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?

Related thread: How bad does onboard catering need to get before UA invests in improving it?
​​​​​​​

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General discussion of UA's inflight service (Domestic / Int値, all cabins) {Archive}

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Old Nov 13, 2022, 9:01 am
  #1816  
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Originally Posted by econ
Airline on the left edge of the tray.
oops I didn稚 see that. This meal compares nicely with my mid range YYZ DFW flight on AA last week.

So this basically leaves United resembling 1. Spirit 2. Frontier or 3. Southwest in comparison

AA meal:


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Old Nov 13, 2022, 10:39 pm
  #1817  
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Originally Posted by Repooc17
This is what the competition offers on a domestic F flight. Puts UA to shame from presentation, portion, and taste. UA is just lagging way behind its competitors.

This looks so delicious. Could you pre-order it?
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Old Nov 14, 2022, 6:56 am
  #1818  
 
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Originally Posted by MatthewLAX
This looks so delicious. Could you pre-order it?
Not the person that you quoted, but generally yes one can pre-order in First Class on DELTA.
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Old Nov 14, 2022, 4:33 pm
  #1819  
 
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Originally Posted by kmersh
Not the person that you quoted, but generally yes one can pre-order in First Class on DELTA.
Looking forward to UA痴 version of creamed chipped beef on brioche Wednesday
goodeats21 and DELee like this.
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Old Nov 17, 2022, 1:11 pm
  #1820  
 
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Live and lets fly reporting that full Sundaes returning to a few routes on Dec 1

Last edited by Unitedloyalflyer; Nov 17, 2022 at 1:25 pm
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Old Nov 17, 2022, 2:11 pm
  #1821  
 
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Originally Posted by Unitedloyalflyer
Live and lets fly reporting that full Sundaes returning to a few routes on Dec 1
Restoring three-tier dessert cart for SFO to BNE, FRA, SIN, SYD. Might have to book a flight - I like ice cream.

Additionally in that report is that other positive meal service changes on domestic routes will be shared tomorrow (Nov. 18).
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Old Nov 17, 2022, 2:54 pm
  #1822  
 
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Originally Posted by kdad
Restoring three-tier dessert cart for SFO to BNE, FRA, SIN, SYD. Might have to book a flight - I like ice cream.

Additionally in that report is that other positive meal service changes on domestic routes will be shared tomorrow (Nov. 18).
Perhaps I should change my IAH-SYD to SFO-SYD just for the sundae! I wonder whether 1K agent would grant my wish, but flight time of EWR-SFO-SYD is much longer than EWR-IAH-SYD. 😂

Edit: Never mind, I would miss the connection to WLG.

Last edited by Kmxu; Nov 17, 2022 at 3:05 pm
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Old Nov 18, 2022, 12:38 am
  #1823  
 
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There wasn't any mention of with what timeline the full dessert card will be re-introduced to other routes yet right? I didn't come across that anywhere but also my reading comprehension has never been stellar
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Old Nov 18, 2022, 1:16 am
  #1824  
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Originally Posted by flyingrohit
There wasn't any mention of with what timeline the full dessert card will be re-introduced to other routes yet right? I didn't come across that anywhere but also my reading comprehension has never been stellar
No timeline provided in any memo.
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Old Nov 18, 2022, 2:59 pm
  #1825  
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We really need the snack basket back. I flew BOS-IAD-RDU yesterday and on neither flight in F was anything to eat offered, not even pretzels or stroops. At least during COVID times you could get the bag and munch on something.

I flew Delta on the way up and they had a snack basket with 10 options in it. No reason we can't have that.
Xyzzy and goodeats21 like this.
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Old Nov 18, 2022, 3:14 pm
  #1826  
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Originally Posted by CMK10
I flew Delta on the way up and they had a snack basket with 10 options in it. No reason we can't have that.
The reason is that UA is CHEAP.

They will sell you a snack in Y, but won't load anything complimentary for F. If you expect anything beyond a bigger seat and free drinks, you will be sorely disappointed.
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Old Nov 18, 2022, 3:20 pm
  #1827  
 
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Originally Posted by Kacee

They will sell you a snack in Y, but won't load anything complimentary for F. If you expect anything beyond a bigger seat and free drinks, you will be sorely disappointed.
I just ask for something from the back - never been refused if catered.
cesco.g, iluv2fly and SPN Lifer like this.
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Old Nov 18, 2022, 8:07 pm
  #1828  
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Originally Posted by CMK10
We really need the snack basket back. I flew BOS-IAD-RDU yesterday and on neither flight in F was anything to eat offered, not even pretzels or stroops. At least during COVID times you could get the bag and munch on something.

I flew Delta on the way up and they had a snack basket with 10 options in it. No reason we can't have that.
UAX has lagged behind even the glacial restoration of service by mainline. Can't recall the last PDB I have received, regardless of how much time there is.

Although I have had a couple of outliers on the snack basket, with passes of both a vending machine type stash, followed by the cheese and cracker tray. I THINK that it is GoJet that does this occasionally.
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Old Nov 19, 2022, 12:11 am
  #1829  
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Sundae cart to come back on select routes initially

https://liveandletsfly.com/united-ai...cream-sundaes/
Helios99 likes this.

Last edited by WineCountryUA; Nov 19, 2022 at 8:30 am Reason: Moved to ongoing discussion
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Old Nov 19, 2022, 7:15 am
  #1830  
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Originally Posted by goodeats21
UAX has lagged behind even the glacial restoration of service by mainline.
But this is very specifically a UA thing. AS and DL contracted regional provide a snack basket. (I assume AA does as well, but no personal experience.)

Originally Posted by HNLbasedFlyer
I just ask for something from the back - never been refused if catered.
We've been over this before. Many of us have been refused. Please keep in mind that GS get special treatment.
artvandalay and kmersh like this.
Kacee is offline  


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