May 7, 2022, 3:00 pm

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Active thread; UA-Schedule changes; +25% TATL 2022 capacity, Q2 TPAC down 65% vs 2019; June changes

UA publishes a schedule for 330 days in advance (called Beginning of Schedule) and in the past would make tweaks quarterly and things would be fairly settles 3-4 months out. Updates would occur Friday evening / Saturday morning (Chicago time). Routine additions could occur anytime.
20 Oct 2021

Quote:

Originally Posted by EWR764

In the earnings call today, UA noted that has been transitioning back to its 'normal' (pre-pandemic) 90-day schedule load process, which should be complete in the very near future.

Quote:

Originally Posted by UA Insider

The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free, regardless of fare type, on a flight departing the day of their travel, a first among U.S. carriers, while MileagePlus® Premier® members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel.

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United’s award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and United Global Services® members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United’s new flexible travel policies, visit https://www.united.com/ual/en/us/fly/travel/change-fee.html.

Quote:

Change is here. Change fees are gone.We’re permanently getting rid of change fees for most Economy and premium cabin tickets for travel within the United States. This includes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. Learn more

For all other destinations, change fees are waived through December 31, 2020. See terms and conditions

Quote:

We’re extending electronic certificatesTo give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Quote:

Award flight redeposit fees waived

We’re waiving redeposit fees for award flights issued on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.

International travel advisories and waivers

For more information about international travel:

View our current travel waivers
See our country-specific travel updates
Search by destination for passport, visa and health requirements provided by the International Air Transport Association (IATA)
Visit the U.S. Department of State’s website for detailed information on coronavirus by country[/quote]

CARES service exemptions for United
United Exemption 042520 FINAL ISSUED.pdf
United Airlines 2nd Exemption_051220_FINAL ISSUED.pdf
latest (tentative) -2020-5-5 Order to Show Cause

Other Resources and Statistics

COVID19 UA-Schedule {Archive}

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Mar 11, 2020, 10:58 pm

#1456

BBSHOPSINGER

Join Date: May 2016

Location: SLC

Programs: United Gold, Hilton Silver, Hertz President's Circle

Posts: 768

Quote:

Originally Posted by jsloan

Wasting your time? I guess it depends upon your perspective. If you can find award space, UA will certainly make the changes for you, and award space may be rather plentiful. But nobody knows what flights are actually going to be operating in two weeks, and there's a nonzero chance you'll get stuck in some foreign country. What is the trip worth to you?

I would probably be planning to push things back further, because I expect the travel restrictions to get worse before they get better... and they change every day, so while you might be fine when you leave, you could be spending your entire trip on the phone with UA, trying to change your next leg.

Unfortunately, pushing it back is not an option,optioif I cancel completely, I would end up eating more than $12K in sunk costs. So I'm doing the best I can.

Mar 11, 2020, 11:01 pm

#1457

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,416

Quote:

Originally Posted by jsloan

I would probably be planning to push things back further, because I expect the travel restrictions to get worse before they get better... and they change every day, so while you might be fine when you leave, you could be spending your entire trip on the phone with UA, trying to change your next leg.

We're cancelling Thailand in April (including UA partner award via TYO for return). May try Hawaii instead, depending on how this plays. It's a bad time to be leaving the country, too much uncertainty about governmental travel restrictions and don't want to get sick overseas. Plus cities will basically be shutting down worldwide.

Mar 11, 2020, 11:56 pm

#1458

cesco.g

FlyerTalk Evangelist

Join Date: Oct 1999

Posts: 11,468

From the proclamation:

Sec. 5. Effective Date. This proclamation is effective at 11:59 p.m. eastern daylight time on March 13, 2020. This proclamation does not apply to persons aboard a flight scheduled to arrive in the United States that departed prior to 11:59 p.m. eastern daylight time on March 13, 2020.

So, I guess anybody making it onto any TATL w/b UA flight from EU on FR 3/13, should still be good!
This would mean that most TATL EU e/b flights on TH 3/12 could still operate.

https://www.whitehouse.gov/president...l-coronavirus/

Mar 12, 2020, 12:05 am

#1459

driveafastercar

Join Date: Jan 2009

Location: NYC

Programs: UA Silver, DL Silver, HH Gold, Amex Platinum

Posts: 55

Apologies for not reading more of the 98 pages but just landed in CDG (US citizen) — has United said anything specific about WHAT flight reductions from Europe will be made?

*as I stand in line at United counter*

Happy weird dystopian birthday to me! 😂

‪United rep at CDG said that all flights back to the US starting Saturday are showing as cancelled.‬ All flights from London are fine. She advised a handful of people to go to London to get back to the US.

I changed my flight to tomorrow, just in case, but we’ll see what other options are...

Last edited by WineCountryUA; Mar 13, 2020 at 10:26 pm Reason: merged update / consecutive posts by same member

Mar 12, 2020, 1:37 am

#1460

Muerz

Join Date: Nov 2000

Location: Hotel Guru

Programs: Marriott Lifetime Titanium, UA Gold

Posts: 1,455

I have travel planned from AMS to PBI in early April. Now that I won't be allowed to travel (EU citizen), will I get a complete refund or will I have to do with travel certificates?

Mar 12, 2020, 2:13 am

#1461

driveafastercar

Join Date: Jan 2009

Location: NYC

Programs: UA Silver, DL Silver, HH Gold, Amex Platinum

Posts: 55

Quote:

Originally Posted by Muerz

I have travel planned from AMS to PBI in early April. Now that I won't be allowed to travel (EU citizen), will I get a complete refund or will I have to do with travel certificates?

They don’t seem to know anything yet as it’s so new. I’m guessing they’ll know more by tomorrow/this weekend...

Mar 12, 2020, 2:16 am

#1462

zoomgirl

Join Date: Feb 2010

Location: Washington, DC

Programs: Marriott Titanium, Hilton Diamond, AA Plat

Posts: 128

Quote:

Originally Posted by driveafastercar

‪United rep at CDG said that all flights back to the US starting Saturday are showing as cancelled.‬ All flights from London are fine. She advised a handful of people to go to London to get back to the US.

I changed my flight to tomorrow, just in case, but we’ll see what other options are...

Hmm, wonder when they’ll inform everyone with a flight from Europe on Saturday or Sunday about this?

Mar 12, 2020, 2:21 am

#1463

jimdarcy

Join Date: Dec 2015

Location: ORD

Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle

Posts: 561

>60 min wait times on the 1k phone line

Mar 12, 2020, 2:25 am

#1464

televisor

Join Date: Sep 2015

Programs: 1 thousand

Posts: 2,112

I'm someone who has a Europe->US ticket but does not want to travel (employer has banned work travel).

I'm guessing most people in that situation will be able to get full refunds thanks to EU261, which seems to guarantee refunds? (My TATL hasn't been cancelled, but LH cancelled a connecting flight recently, so I'm probably already covered.)

Mar 12, 2020, 3:38 am

#1465

gottaluvNW

Join Date: Nov 2008

Location: LHR

Programs: Ex-NWA Plat

Posts: 1,480

2+ hour wait currently on the phone - need advise ASAP

I am stuck in the US and will need to reschedule my meetings to leave by the Friday deadline for EU flights that Trump has proposed.
Its a 2+ hour wait for calls to United to be answered.
I dont have 2 hours. Any advice? Are there any global call centers that are taking calls faster RIGHT NOW?

If I try to rebook online, it gives me an error. Asks me to call
If try to cancel online, it asks for a $125 fee for the Mileage Plus ticket (strangely, no option to waive the fee)
Hence the reason to call them...

Last edited by WineCountryUA; Mar 13, 2020 at 10:27 pm Reason: removed unneeded comment

Mar 12, 2020, 3:45 am

#1466

SunLover

Join Date: Apr 2003

Programs: UA *G 1MM LT United Club & Global Entry

Posts: 2,756

Your profile says LHR, which is not (yet) part of the travel ban. What is your destination in Europe?

SL

Mar 12, 2020, 3:45 am

#1467

ryman554

Join Date: Dec 2006

Location: Silicon wasteland

Programs: UA 1KMM

Posts: 1,381

Best bet is to find a GS (I'm not one!) that calls it in for you.

If this is business, eat the $125 fee, change your flight, and then get a refund once you get back home. Getting home is priority #1 , and flights are probably going fast.

I doubt there is a waiver to Europe yet, so another option is to hope your flights get cancelled later on and book a 1-way (award?) trip out right now. I guess if you booked pre March 2, you're in luck and can just change.

I'd suggest just eating the fee and as long as they don't charge you any fare difference, submit a refund when things calm down a bit.

Mar 12, 2020, 4:02 am

#1468

aacharya

FlyerTalk Evangelist

Join Date: Sep 2008

Location: Jersey Shore/YYZ

Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC

Posts: 12,521

There is no ban US to EU.

Mar 12, 2020, 4:07 am

#1469

busyizzy

Join Date: Sep 2016

Posts: 22

Hi not related to the recent Trump-Europe announcement, but I canceled a flight for March. I want to use the credit to book a new flight, but when I try to do it on the United website, it charges the change fee. Do I have to call in to use the credit from my canceled flight? Anyone tried booking flights with their canceled/changed flight credit? With the wait times of over 90 mins that I checked right now, I'd rather not, but if that's the only way to avoid the change fee.... thanks!