May 7, 2022, 3:00 pm

FlyerTalk Forums Expert How-Tos and Guides

Active thread; UA-Schedule changes; +25% TATL 2022 capacity, Q2 TPAC down 65% vs 2019; June changes

UA publishes a schedule for 330 days in advance (called Beginning of Schedule) and in the past would make tweaks quarterly and things would be fairly settles 3-4 months out. Updates would occur Friday evening / Saturday morning (Chicago time). Routine additions could occur anytime.
20 Oct 2021

Quote:

Originally Posted by EWR764

In the earnings call today, UA noted that has been transitioning back to its 'normal' (pre-pandemic) 90-day schedule load process, which should be complete in the very near future.

Quote:

Originally Posted by UA Insider

The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free, regardless of fare type, on a flight departing the day of their travel, a first among U.S. carriers, while MileagePlus® Premier® members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel.

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United’s award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and United Global Services® members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United’s new flexible travel policies, visit https://www.united.com/ual/en/us/fly/travel/change-fee.html.

Quote:

Change is here. Change fees are gone.We’re permanently getting rid of change fees for most Economy and premium cabin tickets for travel within the United States. This includes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. Learn more

For all other destinations, change fees are waived through December 31, 2020. See terms and conditions

Quote:

We’re extending electronic certificatesTo give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Quote:

Award flight redeposit fees waived

We’re waiving redeposit fees for award flights issued on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.

International travel advisories and waivers

For more information about international travel:

View our current travel waivers
See our country-specific travel updates
Search by destination for passport, visa and health requirements provided by the International Air Transport Association (IATA)
Visit the U.S. Department of State’s website for detailed information on coronavirus by country[/quote]

CARES service exemptions for United
United Exemption 042520 FINAL ISSUED.pdf
United Airlines 2nd Exemption_051220_FINAL ISSUED.pdf
latest (tentative) -2020-5-5 Order to Show Cause

Other Resources and Statistics

COVID19 UA-Schedule {Archive}

Closed Thread Subscribe

Thread Tools

Search this Thread

Mar 8, 2020, 9:28 pm

#1156

jsloan

FlyerTalk Evangelist

Join Date: Oct 2001

Location: Austin, TX

Posts: 21,369

Quote:

Originally Posted by eng3

So if one "cancels" the ticket, then tries to use the value to "rebook" a cheaper ticket, they will NOT receive an ETC for the residual.

That is my interpretation. I would love to be wrong.

Quote:

Originally Posted by Mike Jacoubowsky

Thanks, yes, I checked the fare rules and no residuals allowed. But at least the tickets aren't tied together, meaning that the two separate travelers can travel separately in the future, right?

Correct; however, you would need to split the PNR to do it. When it’s time to rebook, if you say that you only want to rebook one passenger and leave the credit in the ticket for the other, the agent will split the PNR. I do not think that it is possible to add any new travelers to a PNR when making a change like this, so if you were originally traveling with your son, and now you wanted to travel with your wife using that credit, while your son took a separate trip, I think your wife would end up on a separate PNR also. (I may be wrong about this).

Mar 8, 2020, 9:35 pm

#1157

eng3

Join Date: Aug 2008

Location: PHL

Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club

Posts: 5,265

Quote:

Originally Posted by jsloan

That is my interpretation. I would love to be wrong.
...

It certainly makes more sense.

The wording mentions the no residual value for the "change" but then separately talks about cancellation and forgets to mention the no residual value there. At least to me, it made me think cancel was different than change. But that would be confusing. And you are right, cancel + rebook is the same as a change.

I had just booked a trip to TLV and thought I might just hold on to and and see what happens thinking I can just cancel. But I will think I will go ahead and cancel at the 24hr mark. Though if Israel really started to ban US entry, I would think UA would have a separate waiver (allowing a full refund). Or just cancel the route.

Mar 8, 2020, 10:19 pm

#1158

cesco.g

FlyerTalk Evangelist

Join Date: Oct 1999

Posts: 11,468

Quote:

Originally Posted by ironmanjt

Sigh, IAD-BRU which is usually packed has gone 772 > 764 (no Polaris, boo) and lots of other routes downsized too. Oddly, IAD-ZRH is going from 763 > 763 high J config. Odd.

Quote:

Originally Posted by cfischer

ZRH has been high J for a while. My May flights have been high J since I booked them in January

IAD-ZRH will go 76L on 28 March.
EWR-ZRH was rolled out just before X-mas.

Mar 8, 2020, 10:22 pm

#1159

SPN Lifer

FlyerTalk Evangelist

Join Date: Mar 2002

Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)

Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum

Posts: 15,001

Quote:

Originally Posted by Weatherboy

It also means other big events are going to get the axe: Coachella, NAB 2020, more Upfronts/Newfronts. And the second punch comes in when they ground cruise ships.

NAB = National Association of Broadcasters

The 2020 NAB Show is scheduled for 18-22 April 2020 at the Las Vegas Convention Center.

https://nabshow.com/2020/attend/onsi...and-resources/

UA has a good number of flights to LAS, as does SW.

Mar 9, 2020, 1:18 am

#1160

nexusCFX

Join Date: Dec 2017

Location: SFO/YYZ

Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist

Posts: 2,459

I don’t see it mentioned with the other down-gauge news; HND-SFO going from Polaris 781 to 2x2 789 as of Mar29.

Mar 9, 2020, 2:15 am

#1161

daisyatl

Join Date: Sep 2008

Posts: 451

Quote:

Originally Posted by eng3

I cannot see them canceling the route because Israelis can definitely still fly in (though subject to quarantine). Also, I suspect non-Israelis will be able to as well if can self-quarantine. So maybe United will be reducing the frequency...

Mar 9, 2020, 6:26 am

#1162

jjmoore

Join Date: Mar 2013

Location: LBB

Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓

Posts: 2,820

Just was told that I am not going to be able to travel again until further notice.

Terrible time to be in the airline business... hopefully the airlines are better run these days, and that they can hedge some of their fuel costs with the low oil prices and position for the future.

Safe travels to those that are still able to do so.

Mar 9, 2020, 6:46 am

#1163

gusd

Join Date: Dec 2008

Location: CLE

Programs: UA MileagePlus Premier Platinum

Posts: 1,352

United International March / April 2020 service changes as of 06MAR20

March 6 international changes as per this source:

Quote:

United during the weekend of 06MAR20’s schedule update filed international service adjustment, for March and April 2020. The service adjustment also covers the airline’s Micronesia operation at Guam and Honolulu.

Chicago O’Hare – Beijing Capital 05FEB20 – 30APR20 1 daily cancelled
Chicago O’Hare – Brussels 28MAR20 – 26APR20 Reduce from 7 to 5 weekly, planned 787-10 service replacing 777-200ER unchanged
Chicago O’Hare – Shanghai Pu Dong 05FEB20 – 30APR20 1 daily cancelled
Chicago O’Hare – Tokyo Narita 08MAR20 – 27MAR20 1 daily cancelled (Planned Chicago O’Hare – Tokyo Haneda from 28MAR20 unchanged)
Chicago O’Hare – Zurich Planned service from 28MAR20 delayed to 01MAY20
Guam – Chuuk – Pohnpei UA176/095 1 weekly service unchanged
Guam – Chuuk – Pohnpei – Kosrae – Kwajalein – Majuro – Honolulu 2 weekly unchanged (Mondays and Fridays, both Guam and Honolulu departure)
Guam – Chuuk – Pohnpei – Majuro – Honolulu
01APR20 – 29APR20 Wednesdays service eliminates Pohnpei – Kwajalein – Majuro sector
05APR20 – 26APR20 Sundays service cancelled

Overall Island Hopper service reduces from 4 to 3 weekly. Breakdown of FSM and Marshall Islands frequency as follow:
Chuuk reduces from 5 to 4 weekly
Kosrae unchanged at 2 weekly
Kwajalein reduces from 3 to 2 weekly
Majuro reduces from 4 to 3 weekly
Pohnpei reduces from 5 to 4 weekly

Guam – Fukuoka 29MAR20 – 01MAY20 Reduce from 10 to 7 weekly
Guam – Koror 29MAR20 – 03MAY20 Reduce from 6 to 4 weekly (2 weekly service that extends to Manila unchanged)
Guam – Nagoya 29MAR20 – 30APR20 Reduce from 14 to 10 weekly
Guam – Saipan 01APR20 – 03MAY20 Reduce from 9 to 7 weekly
Guam – Tokyo Narita 02APR20 – 30APR20 Reduce from 3 to 2 daily
Honolulu – Tokyo Narita 28MAR20 – 24APR20 787-8 replaces 777-200ER, 1 daily
Houston – Tokyo Narita 08MAR20 – 24APR20 1 daily cancelled
Los Angeles – Shanghai Pu Dong 05FEB20 – 30APR20 1 daily cancelled
Los Angeles – Tokyo Narita 08MAR20 – 24APR20 1 daily cancelled
Newark – Barcelona 28MAR20 – 30APR20 767-400ER replaces 787-10
Newark – Beijing Capital 05FEB20 – 23APR20 1 daily cancelled
Newark – Berlin Tegel 29MAR20 – 11APR20 767-300ER replaces -400ER (Previously not covered)
Newark – Frankfurt
UA960/961 eff 20MAY20 777-300ER replaces 787-10 (Instead of 28MAR20, reflected few weeks prior but not covered)
UA074/075 eff 01MAY20 Planned 2nd daily service resumption scheduled from 01MAY20 instead of 28MAR20 (Previous plan: eff 25APR20)

Newark – Hong Kong 07FEB20 – 30APR20 1 daily cancelled (UA to operate 1 daily upon service resumption)
Newark – Manchester 28MAR20 – 30APR20 757-200 replaces 767-300ER
Newark – Milan Malpensa Reduce from 7 weekly to
01MAR20 – 14MAR20 cancelled
15MAR20 – 30APR20 3 weekly (767-300ER replaces -400ER from 29MAR20 to 30APR20)

Newark – Rome 16MAR20 – 29MAR20 Reduce from 6-7 to 5 weekly
Newark – Shanghai Pu Dong 05FEB20 – 30APR20 1 daily cancelled
Newark – Tokyo Narita 28MAR20 – 24APR20 Reduce from 7 to 5 weekly
San Francisco – Chengdu 05FEB20 – 30APR20 3 weekly cancelled
San Francisco – Hong Kong 08FEB20 – 30APR20 2 daily cancelled
San Francisco – London Heathrow28MAR20 – 30APR20 UA930/949 787-9 replaces 777-200ER
San Francisco – Osaka Kansai 28MAR20 – 24APR20 Reduce from 7 to 5 weekly
San Francisco – Paris CDG 28MAR20 – 30APR20 787-9 replaces 777-200ER, 1 daily
San Francisco – Seoul Incheon 08MAR20 – 29APR20 Reduce from 7 weekly (12 weekly from 29MAR20) to 3 weekly
San Francisco – Shanghai Pu Dong 05FEB20 – 30APR20 2 daily cancelled
San Francisco – Singapore 08MAR20 – 23APR20 Reduce from 2 to 1 daily
San Francisco – Taipei Taoyuan 01MAR20 – 30APR20 787-9 replaces 777-300ER (Previously scheduled until 27MAR20)
San Francisco – Tel Aviv29MAR20 – 30APR20 Reduce from 7 to 6 weekly
Washington Dulles – Beijing Capital 05FEB20 – 30APR20 1 daily cancelled
Washington Dulles – Brussels 28MAR20 – 30APR20 767-400ER replaces 777-200ER
Washington Dulles – Frankfurt28MAR20 – 26APR20 Reduce from 14 to 12 weekly
Washington Dulles – Geneva28MAR20 – 30APR20 5 weekly cancelled (Except following dates from Washington: 02APR20 / 03APR20 / 17APR20 / 18APR20

Washington Dulles – London Heathrow
UA918/925 28MAR20 – 30APR20 787-9 replaces 777-200ER
UA924/919 19APR20 – 30APR20 767-300ER replaces 777-200ER

Washington Dulles – Munich 28MAR20 – 30APR20 767-400ER replaces 777-200ER
Washington Dulles – Paris CDG 28MAR20 – 30APR20 787-9 replaces 777-200ER
Washington Dulles – Rome28MAR20 – 30APR20 1 daily 767-400ER cancelled

Mar 9, 2020, 7:47 am

#1164

returnoftheyeti

Join Date: Jan 2010

Location: SFO

Posts: 1,752

Does this mean that as of right now UA is not flying SFO-HKG at all?

Mar 9, 2020, 8:00 am

#1165

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,423

So are they parking all the retrofitted 772s? I assume the 789 is considerably more efficient, but they're essentially un-Polarizing virutally all the SFO routes. Not a great way to spur new paid bookings.

Quote:

Originally Posted by returnoftheyeti

Does this mean that as of right now UA is not flying SFO-HKG at all?

UA hasn't been flying to HKG since mid-February.

Mar 9, 2020, 8:42 am

#1166

jjmoore

Join Date: Mar 2013

Location: LBB

Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓

Posts: 2,820

I wonder, if the travel bans and restrictions continue... will airlines be restructuring status requalification..... just a thought. I lost a couple big int'l trips as a result of corona, and if this continues on for even a few months, it may compromise my ability to get much beyond G this year.

Mar 9, 2020, 8:53 am

#1167

Kmxu

Join Date: May 2012

Location: ORF, RIC

Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum

Posts: 6,944

Quote:

Originally Posted by jjmoore

THere is another thread discussing this. The consensus is that UA is not doing anything now and probably will not extend the status. Who knows what will happen next?
https://www.flyertalk.com/forum/unit...ls-2020-a.html

Mar 9, 2020, 11:42 am

#1168

starchoice

Join Date: Aug 2019

Posts: 57

Travel Waiver and Schedule Change

UA's official policy is :

Quote:

Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value up to 12 months from the original ticket issue date.

I purchased a ticket before March 3rd. I noticed an itinerary change upon checking my reservation. Strangely, I received no e-mail from United about this. I took advantage of their policy allowing for changes where there is more of a thirty minute difference. I changed the day (as allowed) also. I am wondering if, should I need it, they would allow me to make a change under the current March 3 - March 31 policy. I am guessing that "original ticket issue date" may be a point of contention.

Mar 9, 2020, 11:48 am

#1169

montybis

Join Date: Jul 2009

Posts: 17

On Sunday wait time was nearly two hours. I didn't hang up because I did on Saturday after 90 minutes. Didn't want to wait again. But it was worth it. I paid no award change charges, got a credit of $90 for each ticket (not sure why), a redeposit of 15,000 miles each ticket and a forced domestic first class connector flight to EU (SEA-ORD) for the 60K one -way tickets. So, the one-way aware tickets ended up as 45K each. I had itinerary planned as replacement but the rep at first said she couldn't do what I asked but said she'd ask her supervisor. She came back on phone and said supervisor said just do it. She then manually entered the itinerary I proposed right form the start. UA probably going to cancel again (ORD-FRA) but who knows. Good luck all.

Mar 9, 2020, 11:48 am

#1170

emcampbe

FlyerTalk Evangelist

Join Date: Oct 2006

Location: SFO/SJC

Programs: UA Silver, Marriott Gold, Hilton Gold

Posts: 14,882

Quote:

Originally Posted by starchoice

UA's official policy is :

I purchased a ticket before March 3rd. I noticed an itinerary change upon checking my reservation. Strangely, I received no e-mail from United about this. I took advantage of their policy allowing for changes where there is more of a thirty minute difference. I changed the day (as allowed) also. I am wondering if, should I need it, they would allow me to make a change under the current March 3 - March 31 policy. I am guessing that "original ticket issue date" may be a point of contention.

no - likely not. UA can see the original date of issue and that it has already been changed once. Similar to the 24 hour flexible rebooking policy - which can be used exactly once - using it on an itinerary, then going back 20 hours after the first change isn’t going to entitle you to another free change. Even cancelling a ticket at any point, then rebooking it, then wanting to change within 24 hours of that, and the change fee isn’t waived.

that said, I don’t think there are a lot of reports of how firm UA is holding on the booking dates for changes. I for one, have a trip that was to begin on Friday, but we’re not going because the event has been canceled. Ticket was booked before March 3, but you can bet I’m going to call and see if they are flexible about waiving the change fee. I realize they are under no obligation - but figure it’s definitely worth a shot.