Inflight Purchase Receipt for Flight I didn't take
Mar 23, 22, 7:52 pm
#1
Original Poster
Join Date: Jul 2014
Location: IAH
Programs: UA Plat, Marriott Plat, Hilton Gold, Hertz Pres Circle
Posts: 6
Inflight Purchase Receipt for Flight I didn't take
Hi All,
Was scheduled to fly IAD-IAH a couple days back, but due to a change in plans, I cancelled the trip approximately 6 hours prior to departure, and received a future travel credit.
Fast forward to today, and I received an Inflight Purchase Receipt for food on that flight (which I didn't take). And verified that my credit card was charged $10.
Anyone run into this issue before? Wondering if it has something to do with UA's contactless payment feature? Perhaps the hand-helds that the FAs use weren't updated between when I cancelled my ticket and departure?
Was scheduled to fly IAD-IAH a couple days back, but due to a change in plans, I cancelled the trip approximately 6 hours prior to departure, and received a future travel credit.
Fast forward to today, and I received an Inflight Purchase Receipt for food on that flight (which I didn't take). And verified that my credit card was charged $10.
Anyone run into this issue before? Wondering if it has something to do with UA's contactless payment feature? Perhaps the hand-helds that the FAs use weren't updated between when I cancelled my ticket and departure?
Mar 24, 22, 3:16 pm
#4
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
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This is a major, major flaw that needs to be corrected immediately - the opportunity for deliberate fraud is obvious - someone can swap seats with another for the specific purpose of running up a steep bill for food and beverage purchases and letting it hit their account.
Mar 24, 22, 3:21 pm
#5
Join Date: Oct 2018
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Posts: 650
This is a major, major flaw that needs to be corrected immediately - the opportunity for deliberate fraud is obvious - someone can swap seats with another for the specific purpose of running up a steep bill for food and beverage purchases and letting it hit their account.
Mar 24, 22, 3:38 pm
#6
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,507
Hi All,
Was scheduled to fly IAD-IAH a couple days back, but due to a change in plans, I cancelled the trip approximately 6 hours prior to departure, and received a future travel credit.
Fast forward to today, and I received an Inflight Purchase Receipt for food on that flight (which I didn't take). And verified that my credit card was charged $10.
Anyone run into this issue before? Wondering if it has something to do with UA's contactless payment feature? Perhaps the hand-helds that the FAs use weren't updated between when I cancelled my ticket and departure?
Was scheduled to fly IAD-IAH a couple days back, but due to a change in plans, I cancelled the trip approximately 6 hours prior to departure, and received a future travel credit.
Fast forward to today, and I received an Inflight Purchase Receipt for food on that flight (which I didn't take). And verified that my credit card was charged $10.
Anyone run into this issue before? Wondering if it has something to do with UA's contactless payment feature? Perhaps the hand-helds that the FAs use weren't updated between when I cancelled my ticket and departure?
Mar 24, 22, 3:55 pm
#7
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,202
This is a major, major flaw that needs to be corrected immediately - the opportunity for deliberate fraud is obvious - someone can swap seats with another for the specific purpose of running up a steep bill for food and beverage purchases and letting it hit their account.
I wouldn't call it a major flaw - it's an issue they need to address. But seat swapping isn't what happened here - it appears to be some really slow IT updating of seat occupants. Given you can change your seat up to an hour or so before the flight in the app, UA needs to figure out how to prevent errors like this . . . unless it's a one-off.
Mar 24, 22, 4:25 pm
#8
Join Date: Aug 2017
Programs: Alaska 75K, Delta Silver, UA 1K, Hilton Diamond, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 9,616
While not the issue here, seat swapping can result in error charges. The easy remedy would be for the FA verifying the name of the pax before processing the payment. I don't really see FAs doing that at all.
Mar 24, 22, 7:58 pm
#9
Original Poster
Join Date: Jul 2014
Location: IAH
Programs: UA Plat, Marriott Plat, Hilton Gold, Hertz Pres Circle
Posts: 6
Quick update. I've contacted United about this. They tell me that they can't locate my ticket number in their system anymore? I can't tell if this is because I cancelled it or not. But, they can't issue a refund on "inflight purchases" if they can't pull up the ticket in their system.
So United has advised me to contact Chase (this is a MP Visa), and report as fraud. It's not...the email receipt is from [email protected], and the credit card charge is from United, just like all other purchases from them.
I'm in absolute shock. Unacceptable that they can charge someones credit card and not find record of it a day later.
So United has advised me to contact Chase (this is a MP Visa), and report as fraud. It's not...the email receipt is from [email protected], and the credit card charge is from United, just like all other purchases from them.
I'm in absolute shock. Unacceptable that they can charge someones credit card and not find record of it a day later.
Mar 24, 22, 8:21 pm
#10
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.5MM, AA 2MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 5,949
Quick update. I've contacted United about this. They tell me that they can't locate my ticket number in their system anymore? I can't tell if this is because I cancelled it or not. But, they can't issue a refund on "inflight purchases" if they can't pull up the ticket in their system.
So United has advised me to contact Chase (this is a MP Visa), and report as fraud. It's not...the email receipt is from [email protected], and the credit card charge is from United, just like all other purchases from them.
I'm in absolute shock. Unacceptable that they can charge someones credit card and not find record of it a day later.
So United has advised me to contact Chase (this is a MP Visa), and report as fraud. It's not...the email receipt is from [email protected], and the credit card charge is from United, just like all other purchases from them.
I'm in absolute shock. Unacceptable that they can charge someones credit card and not find record of it a day later.
Last edited by WineCountryUA; Mar 24, 22 at 8:28 pm Reason: Let's not go OMNI/PR here
Mar 24, 22, 8:26 pm
#11
Moderator: United Airlines
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Location: SFO
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Posts: 65,128
Mar 24, 22, 8:27 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,035
Quick update. I've contacted United about this. They tell me that they can't locate my ticket number in their system anymore? I can't tell if this is because I cancelled it or not. But, they can't issue a refund on "inflight purchases" if they can't pull up the ticket in their system.
So United has advised me to contact Chase (this is a MP Visa), and report as fraud. It's not...the email receipt is from [email protected], and the credit card charge is from United, just like all other purchases from them.
I'm in absolute shock. Unacceptable that they can charge someones credit card and not find record of it a day later.
So United has advised me to contact Chase (this is a MP Visa), and report as fraud. It's not...the email receipt is from [email protected], and the credit card charge is from United, just like all other purchases from them.
I'm in absolute shock. Unacceptable that they can charge someones credit card and not find record of it a day later.
Mar 24, 22, 8:30 pm
#13
Join Date: Aug 2017
Programs: Alaska 75K, Delta Silver, UA 1K, Hilton Diamond, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 9,616
I thought all inflight purchases have their own 016 like numbers, no?
Either way, there has to be some identifying information from the inflight purchase receipt.
UA passing the buck to the bank is really unprofessional.
Either way, there has to be some identifying information from the inflight purchase receipt.
UA passing the buck to the bank is really unprofessional.
Mar 24, 22, 10:13 pm
#14
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.5MM, AA 2MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 5,949
EXACTLY -- and you can use this to get your money back -- but what has the world come to when someone who cancels their flight -- so long before departure -- has to prove to UA and the CC company that they didn't make the purchase because they weren't even on the plane -- and the only reason that this passenger was charged because at one point in the past they had chosen that seat on a seat map? Why is the burden always on the victim? UA charged someone who wasn't even on the plane for a purchase they never made -- and then makes them jump through hoops to prove it?
Last edited by bmwe92fan; Mar 24, 22 at 10:25 pm
