IRROPS during partner award travel overseas—best way to rebook?
Mar 12, 2022, 10:25 am
#1
Original Poster
Join Date: Feb 2003
Location: On strike
Posts: 8,135
IRROPS during partner award travel overseas—best way to rebook?
Currently stuck at IST with connecting flight to MLA canceled owing to major weather issues. Traveling on UA award (ergo UA ticket stock) with TK, which credibly claims to be unable to rebook me. What’s my best strategy for reaching a UA agent who can help?
Sent a DM to UA on Twitter & have an open chat window on UA site, but no response to either (other than the UA chatbot). I’m loath to call, given that
Sent a DM to UA on Twitter & have an open chat window on UA site, but no response to either (other than the UA chatbot). I’m loath to call, given that
- the phone agent I spoke to last night while at IAD was deeply incompetent & very nearly ruined the whole award (vs the IAD desk supervisor who fixed everything in a jiffy)
- It’s an international call, and
- Wait time are undoubtedly horrendous.
Mar 12, 2022, 10:37 am
#2
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,272
Currently stuck at IST with connecting flight to MLA canceled owing to major weather issues. Traveling on UA award (ergo UA ticket stock) with TK, which credibly claims to be unable to rebook me. What’s my best strategy for reaching a UA agent who can help?
Sent a DM to UA on Twitter & have an open chat window on UA site, but no response to either (other than the UA chatbot). I’m loath to call, given that
Sent a DM to UA on Twitter & have an open chat window on UA site, but no response to either (other than the UA chatbot). I’m loath to call, given that
- the phone agent I spoke to last night while at IAD was deeply incompetent & very nearly ruined the whole award (vs the IAD desk supervisor who fixed everything in a jiffy)
- It’s an international call, and
- Wait time are undoubtedly horrendous.
Mar 12, 2022, 10:39 am
#3
Original Poster
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Mar 12, 2022, 10:40 am
#4
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
An UA agent will only be able to rebook you if there is existing award space available. TK owns the responsibility of getting you to MLA but being unhelpful is to be expected, HUCA. Going to the TK counter at the airport may be the most productive approach as airport agents are the best at rescheduling
Use of Skype / Google Voice or other VIOP service can be handy
Use of Skype / Google Voice or other VIOP service can be handy
Mar 12, 2022, 10:49 am
#5
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Was your first flight delayed? If yes, that carrier is responsible for rebooking.
If, however, your subsequent flight is cancelled due to weather, then that carrier is responsible for rebooking on the day of travel. Escalate to a supervisor if necessary. Use the Austin Power rule - ask 3 times "How are you going to get me there" and you might get an answer. That worked for me with Air China.
If, however, your subsequent flight is cancelled due to weather, then that carrier is responsible for rebooking on the day of travel. Escalate to a supervisor if necessary. Use the Austin Power rule - ask 3 times "How are you going to get me there" and you might get an answer. That worked for me with Air China.
Mar 12, 2022, 11:30 am
#6
Original Poster
Join Date: Feb 2003
Location: On strike
Posts: 8,135
The main TK business service desk was a hike and a half, but the guy there made it happen.
Was your first flight delayed? If yes, that carrier is responsible for rebooking.
If, however, your subsequent flight is cancelled due to weather, then that carrier is responsible for rebooking on the day of travel. Escalate to a supervisor if necessary. Use the Austin Power rule - ask 3 times "How are you going to get me there" and you might get an answer. That worked for me with Air China.
If, however, your subsequent flight is cancelled due to weather, then that carrier is responsible for rebooking on the day of travel. Escalate to a supervisor if necessary. Use the Austin Power rule - ask 3 times "How are you going to get me there" and you might get an answer. That worked for me with Air China.
Thank you both.