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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2022]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2022]

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Old Feb 12, 22, 3:13 pm   -   Wikipost
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Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and weve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just cant find it or arent sure where to look.

UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, Pat89339, WineCountryUA

These are the two rules for this thread:
  1. Use this thread for a simple, basic question. Moderators may move posts to a new / existing thread if appropriate.
  2. Any member who can post a constructive, patient answer is welcome to reply.

Generally, there are no long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.

Additional tools for members seeking information about MileagePlus:

United MileagePlus Master Wiki

"New" United Airlines Forum Glossary

Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2021]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2020]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2019]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...

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Old Aug 10, 22, 3:55 pm
  #616  
 
Join Date: Jul 2011
Posts: 91
Are there any good websites/services (paid or free) that help monitor point-based flight redemptions for United? I know this is rather specific, but any suggestions would be helpful.
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Old Aug 10, 22, 5:07 pm
  #617  
Moderator: United Airlines; FlyerTalk Evangelist
 
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Originally Posted by ankitgu View Post
Are there any good websites/services (paid or free) that help monitor point-based flight redemptions for United? I know this is rather specific, but any suggestions would be helpful.
You can use ExpertFlyer to sent alerts for I or X space availability for a segment (but not IN or XN). If you have a shortterm need they have monthly subscriptions. KVS may offer this also

There are award booking services for a more complete turn key service and more $$$
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Old Aug 10, 22, 8:38 pm
  #618  
 
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Originally Posted by jsloan View Post
Curious to hear how this turned out. According to the LH app, the LYS flight was delayed and departed 50 minutes after your arrival at MUC. The MRS flight was also delayed, and left about half an hour after that. So, while I think you probably would have made your LYS flight if youd stood pat, it also seems that there should have been enough time to get your luggage onto the MRS flight if, in fact, they were able to go and grab it from the baggage room. 🤞
Things did not turn out well. The ticketing attempts by two separate UA chat agents both failed; we arrived in time (barely) at the MRS gate, only to be told sorry, we have no record of you on this flight. Quite rudely; she wouldn't even look at the ticketing info on my phone. This changed things in a big way, because Job 1 was now to go wherever the luggage had gone. Being separated from the luggage was the greatest fear. Thank goodness for air tags; we could see the luggage never made it to the MRS flight.

United has no staff in Munich, so the only option was to go to LH customer service center and see what could be done. I mean, who knows what a mess UA made of my ticketing, right? Thankfully the LH agent was wonderful; she had trouble believing what UA did but was happy that she could fix it. Of course we left on a flight to LYS 8 hours later than the original.

Damage done? I'd booked non-refundable train tickets from MRS to Grenoble (about $100), the original tickets from LYS to Grenoble were worthless, and new tickets LYS to Grenoble ran $80. Plus arriving at our place in Grenoble at 23:40 instead of 14:00, so the next day's agenda changed substantially; no visiting the TdF, just a local bike ride.

I sent an email to United; no response yet.

Originally Posted by jsloan View Post
No, of course its not true. That doesnt even begin to make sense. UA owns both the ticket and the delay; they can definitely rebook you to an alternate airport.

However, UA wasnt going to make that change based upon a presumptive misconnect. The old saw about making up time in the air is rarely true, but the flight schedules always have an estimate in them to cover ground operations (e.g., taxi on arrival), and theyre based on wind estimates so a 58 minute departure delay doesnt necessarily mean that youll miss your connection. Also, UA wasnt going to know, 12+ hours ahead of time, if LH would be on time or not; if the LH flight is delayed by 25 minutes, you may make your connection after all. (Also, if this delay happened after pushback, it was way too late to do what youre trying to do on the phone).

If there isnt enough time to get this fixed at MUC meaning that the MUC-MRS flight is too soon after the MUC-LYS flight to get a (UA, not LH) representative to reissue the ticket, then its not going to happen. You wont get anyone at UA to do anything until you actually misconnect. The only way youre going to get UA to help you prior to landing is if the computer has given up and rebooked you automatically. And, even then, its unlikely that youre going to be able to get a phone rep to reroute you while youre in the air with checked baggage.


Youre putting way too much faith in UAs baggage handling system. The reason that they require one hours notice before making an SDC with checked baggage is that they have to have time for someone to find and re-tag your bag. So while you might be able to convince someone to do rebook the tickets in this fashion not that it should be necessary, mind you, but for the sake of argument Id wager high odds that the bags dont make it to MRS on the same flight that youd be on.


Does your business have 90K employees of various levels of competence?

I wouldnt have suggested HUCA for the same reasons that Ive made clear in my (now outdated, but left for posterity) post. But when one of your employees is stating things that are, prima facie, patently untrue yes, your customers are going to try to find someone who actually knows what theyre talking about.

Yes, people sometimes HUCA to try to get an exception to a rule that probably shouldnt occur. But most times people HUCA, its because there are some agents who are better at their jobs than others.


So, heres the thing. Youve now quite likely been set up to fail. I have no idea how you can collect the luggage in Munich and recheck. You stated that you didnt think thered be enough time on the ground to handle this whats changed? The LYS flight is scheduled to depart at 10:35. The MRS flight is scheduled to depart at 11:25. Youre currently estimated to arrive at 10:23. The baggage wont be delivered to the belt in MUC unless (maybe) if she re-routed it to MUC herself; its either going to make it onto the LYS flight, get redirected onto the MRS flight, or get left in the baggage room until someone goes and gets it. And I dont see how you would physically have time to collect your luggage and recheck it anyway.

It sounds like youre planning to do the only thing that makes sense, which is asking at the transfer desk if they can have someone locate and reroute your bag. But theres a nonzero chance that youre going to arrive at MRS and your bag is going to arrive at LYS.
Pretty much all true! I tried too hard to make something work, at a time when air travel is just barely holding itself together. It was a very long travel day, but overall we had a great trip. No drama on the return.
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Last edited by WineCountryUA; Aug 10, 22 at 9:38 pm Reason: merge consecutive posts by same member
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Old Aug 11, 22, 1:47 am
  #619  
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Originally Posted by Mike Jacoubowsky View Post
Pretty much all true! I tried too hard to make something work, at a time when air travel is just barely holding itself together. It was a very long travel day, but overall we had a great trip. No drama on the return.
Thanks for the recap! I'm glad, at least, you didn't run into more drama on the way home. Realizing now that you were trying to make it to a specific stage of the Tour the following day, it's easier to see in retrospect why you were working so hard to try to find an alternative. I'm also glad you were able to catch up with your luggage -- especially if that's where you had the bikes.

Hopefully by this time next year, things will have calmed down a bit.
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Old Aug 11, 22, 8:41 am
  #620  
 
Join Date: Sep 2013
Location: IAD/ARN
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Hi everyone! Quick question on baggage allowance - my wife and I are flying IAD-MUC-ARN next week and the United site is a bit confusing on what we are allowed. IAD-MUC is in Polaris, MUC-ARN is LH Business, both flights are on one ticket so bags should be checked through to ARN. I am Gold, my wife has no status, and we are on separate PNRs.

My interpretation was that I get up to three 70 lb bags, while my wife gets up to two 70 lb bags. Is this correct? The website is a bit confusing, some parts say 50 lbs and some say 70 lbs. We plan to check 4 bags total but a couple might be over 50 lbs (I'm relocating so I'm not traveling light) and I'm hoping to avoid paying overweight charges.
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Old Aug 11, 22, 9:13 am
  #621  
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Yes, should be 3x70 for you and 2x70 for your wife, and many agents will give her 3x70 as well if you check in together, but sounds like you don't need this.

I feel like the baggage calculator on the website has been broken for a while.
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Old Aug 12, 22, 5:43 am
  #622  
 
Join Date: Jun 2017
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Originally Posted by WineCountryUA View Post
You can use ExpertFlyer to sent alerts for I or X space availability for a segment (but not IN or XN). If you have a shortterm need they have monthly subscriptions. KVS may offer this also

There are award booking services for a more complete turn key service and more $$$
My MIL has apparently lots of united miles, but she doesn't know how to use these, and I don't have time to take care of this. She wants to visit us in Spain (From Japan) so I am looking for some kind of service that by paying some cash would let us know when there is award space. Can you refer me one?
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Old Aug 12, 22, 9:59 am
  #623  
 
Join Date: Apr 2022
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Used to be able to book ANA domestic flights via United.com and the app, but can't seem to do that anymore. Is this feature gone?
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Old Aug 12, 22, 10:14 am
  #624  
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Originally Posted by cczzll View Post
Used to be able to book ANA domestic flights via United.com and the app, but can't seem to do that anymore. Is this feature gone?
It's gone. UA seems to have exited the business of ticketing flights like this, where none of the flights would involve UA metal. You'll find the same thing if you search for, e.g., BKK-TYO. The only way you can book these flights on United at the moment is by using MileagePlus miles.
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Old Aug 12, 22, 10:24 am
  #625  
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Originally Posted by sodaisei View Post
My MIL has apparently lots of united miles, but she doesn't know how to use these, and I don't have time to take care of this. She wants to visit us in Spain (From Japan) so I am looking for some kind of service that by paying some cash would let us know when there is award space. Can you refer me one?
UA gives you the option of looking at a whole month, so IMHO it's not time consuming. OTOH, if there is no availability then one would have to check every day.

Hint: look for one ways (even if you want to book a round trip) when searching, IMHO it makes it easier to see availability. IIRC Singapore Air is still not visible on UA, so you would have to call in. Otherwise I'm sure you'll get some PMs.
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Old Aug 12, 22, 11:36 am
  #626  
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Originally Posted by sodaisei View Post
My MIL has apparently lots of united miles, but she doesn't know how to use these, and I don't have time to take care of this. She wants to visit us in Spain (From Japan) so I am looking for some kind of service that by paying some cash would let us know when there is award space. Can you refer me one?
Personally not in a position to make recommendations but see Award booking services - a list and some reviews has a detailed wiki. That thread would be a better place to handle your query. Important to read most recent posts first.

As has been true for many travel services, the recent couple years have been tough on these providers.
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Old Aug 12, 22, 12:37 pm
  #627  
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I'm pretty sure MatthewLAX still operates an award booking service. He would be my first stop.
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Old Aug 13, 22, 2:03 am
  #628  
 
Join Date: Apr 2022
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Originally Posted by jsloan View Post
It's gone. UA seems to have exited the business of ticketing flights like this, where none of the flights would involve UA metal. You'll find the same thing if you search for, e.g., BKK-TYO. The only way you can book these flights on United at the moment is by using MileagePlus miles.
Damn.
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Old Aug 13, 22, 9:59 am
  #629  
 
Join Date: Jun 2017
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Thank you for your answers
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Old Aug 13, 22, 9:35 pm
  #630  
 
Join Date: Feb 2022
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I'm flying BKK-MUC-SFO-LAX in J, with BKK-MUC on Thai and MUC-SFO-LAX on UA. How likely is it that the transfer desk at MUC would be willing to move me on to the LH direct MUC-LAX flight, if it has space? I'll be traveling without checked bags if that makes a difference.
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