Feb 12, 2022, 11:13 pm

FlyerTalk Forums Expert How-Tos and Guides

Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.

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Ocn Vw 1K, l'etoile, J.Edward, Pat89339, WineCountryUA

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Jun 8, 2022, 6:39 pm

#406

FlyingHoustonian

Join Date: Oct 2007

Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between

Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG

Posts: 3,541

Before I call the GS line, I want to run this by the experts as it is a new one for me. I had a flight booked for myself and three family members (Me GS, they are all Silvers). I had to cancel it and got over 5 grand of credit and it was originally listed with all of our names, and I have booked flights using that credit for all of us, but now the rest of the credit is only showing under my son's name and not allowing booking for the other travellers. I presume GS can fix that back to the original, but if not is there another better line to call like web help? Thanks for your time.

Jun 9, 2022, 7:04 am

#407

findark

FlyerTalk Evangelist

Join Date: Nov 2014

Location: MSP

Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found

Posts: 14,410

I would start with GS; they can transfer you if other departments are needed. I think reservations is probably the right place to start.

Jun 9, 2022, 9:28 am

#408

Starfighter202

Join Date: May 2017

Posts: 24

Upgrade Question

Hello,

I am hoping that this is a quick answer. I am considering buying a ticket on Singapore Airlines from Houston in Premium Economy. If I upgrade to Business with Krisflyer miles, will I receive PQP based on the Business Class segment? Thanks in advance.

Jun 9, 2022, 10:24 am

#409

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,850

Quote:

Originally Posted by Starfighter202

...I am hoping that this is a quick answer. I am considering buying a ticket on Singapore Airlines from Houston in Premium Economy. If I upgrade to Business with Krisflyer miles, will I receive PQP based on the Business Class segment? ...

That will be up to SQ to decide whatever fare class to report to UA but generally earnings are based on the paid fare. So, the upgrade will likely not change the PQPs

Jun 11, 2022, 11:00 am

#410

LGB_WN

Join Date: Oct 2019

Posts: 19

Flying CPH-LHR-SFO in Polaris on an award ticket Wednesday. Under the baggage allowance, United displays the two free bags on the second (LHR-SFO) leg. But the CPH-LHR leg is operated by SAS and is showing a bag fee of $337 per bag, with no free bag allowance. That has to be a mistake, right?

Jun 11, 2022, 11:39 am

#411

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,850

Quote:

Originally Posted by LGB_WN

Probably, as UA many times gets the non-UA fees wrong.

SAS will determine the fees for the trip and it will be based on the fare rules. Generally business class award tickets have the same bag allowance as paid business class but what cabin is the SAS segment? SAS could use the fare rules for its portion to determine fees (but most airlines will offer the allowance of the highest cabin of the trip).

Additionally UA benefits for credit cards or status will not apply (SAS should recognize the star alliance *G benefit)

So I would suspect SAS will provide two free bags, but when checking in with non-UA carrier, it can be hard to predict.

Jun 11, 2022, 4:13 pm

#412

Braniff

Join Date: Jan 2005

Location: Europe

Programs: UA:1K MM, AF:FB-Platinum; QR: PC Platinum, FI: Saga Gold

Posts: 2,934

I am Premier Gold Million Miler. I have my Gold Card (Apple Wallet) for myself but how do I get my spouse´s card? Thank you.

Jun 11, 2022, 5:22 pm

#413

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,850

Quote:

Originally Posted by Braniff

I am Premier Gold Million Miler. I have my Gold Card (Apple Wallet) for myself but how do I get my spouse´s card? Thank you.

Their phone using their UA App account

If you want something on your phone, take a screen shot and email it to you

You can use your app and log in with their credentials

Jun 11, 2022, 5:30 pm

#414

Braniff

Join Date: Jan 2005

Location: Europe

Programs: UA:1K MM, AF:FB-Platinum; QR: PC Platinum, FI: Saga Gold

Posts: 2,934

Quote:

Originally Posted by WineCountryUA

Their phone using their UA App account

If you want something on your phone, take a screen shot and email it to you

You can use your app and log in with their credentials

Thank you. I should have bern clearer. My issue is having a Gold Card for her issued as part of my Million Miler benefits. How do I go about doing that ?

Jun 11, 2022, 5:34 pm

#415

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,850

Quote:

Originally Posted by Braniff

Thank you. I should have bern clearer. My issue is having a Gold Card for her issued as part of my Million Miler benefits. How do I go about doing that ?

There are no physical cards, only virtual cards on a phone app.

Also the companion status is embedded in the BP or reservation for things like lounge access, so there is no need for a physical card

Jun 11, 2022, 5:49 pm

#416

Braniff

Join Date: Jan 2005

Location: Europe

Programs: UA:1K MM, AF:FB-Platinum; QR: PC Platinum, FI: Saga Gold

Posts: 2,934

Quote:

Originally Posted by WineCountryUA

There are no physical cards, only virtual cards on a phone app.

Also the companion status is embedded in the BP or reservation for things like lounge access, so there is no need for a physical card

I was looking to have it in her Apple Wallet for lounge access purposes, especially on Star Alliance partners. I am aware there are no physical cards issued.

Jun 11, 2022, 6:58 pm

#417

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,850

Quote:

Originally Posted by Braniff

I was looking to have it in her Apple Wallet for lounge access purposes, especially on Star Alliance partners.....

If the UA account / status is on the ticket, it should be on the BP and that should be sufficient. Partners have not needed the "card", virtual or physical for years.

As far as getting it on their phone, just install the UA app and transfer to the wallet like you did.

Am I missing something?

Jun 11, 2022, 9:11 pm

#418

angetenar

Join Date: Feb 2022

Location: LAX

Programs: UA

Posts: 1,532

Have you declared your spouse as your companion for million miler companion status?

Jun 12, 2022, 9:42 am

#419

mahasamatman

A FlyerTalk Posting Legend

Join Date: Apr 2004

Location: GVA (Greater Vancouver Area)

Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis

Posts: 52,139

Quote:

Originally Posted by angetenar

Have you declared your spouse as your companion for million miler companion status?

It's a manual process - it doesn't happen automatically.

Jun 12, 2022, 12:18 pm

#420

jerseygirl

Join Date: Jan 2004

Location: NJ, USA

Posts: 2,837

I’m a gold million miler but haven’t flown since March 2020! Well going on a family trip with 12 of us all tickets bought on my united business card. I’m on a separate ticket. Going to the BVI, Ewr to San Juan then silver airways to Tortola. BVI still requires Covid tests on arrival
questions. Silver allows checking baggage through
Can we do online checking?
I’ll be able to check 2 bags no charge. Will others?

thanks for any help, I’ve searched but can’t find
After many years frequent flying surprised how out of touch I am!