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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   3 -2 -2 (UA Call Center Hack) (https://www.flyertalk.com/forum/united-airlines-mileageplus/2067140-3-2-2-ua-call-center-hack.html)

DELee Jan 31, 2022 1:47 pm
Originally Posted by porciuscato (Post 33951118)
Not so much on United, but on other CS lines I use the "F" word a bunch of times, as in "get me a [gerund] agent" where gerund is the appropriate expletive.

A lot of these systems have algos to detect customers at the ends of their ropes....
Unfortunately too many of those algos are aggro in their own right.

David

emcampbe Jan 31, 2022 2:04 pm
Originally Posted by drewguy (Post 33950796)
Every time I've tried the chat it's gone to a bot that cant answer any real questions. Usually if I'm calling I need something more than "what time is my flight scheduled to arrive"
starts with a bot, yes, but almost certainly to weed out people who don’t need an agent to answer the question they have. Really generic example, but if you were to ask something like, ‘Do I need to wear a mask onboard’, or ‘what are the COVID requirements for [destination]’ it can take you to an answer or link to a resource (ie, TRC for the latter question) so itdoesn’t need to waste an agents time. Ask a specific question that the bot can’t answer will generate a prompt to text with an agent, or better yet, just sending ‘agent’ as a response should generate a prompt to text with an agent. there are companies that make it really difficult to actually deal with a live human when you need it, but United is definitely not one of them.

mahasamatman Jan 31, 2022 6:04 pm
Originally Posted by porciuscato (Post 33951118)
I use the "F" word a bunch of times, as in "get me a [gerund] agent" where gerund is the appropriate expletive.
A gerund is a noun. Your usage is an adjective.

porciuscato Jan 31, 2022 6:07 pm
Originally Posted by mahasamatman (Post 33952691)
A gerund is a noun. Your usage is an adjective.
Ah. Thank you. I always think "...ing" is a gerund, but it's not always so. I meant participle.....


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