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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Old Jan 1, 22, 12:08 am
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Last edit by: st530
United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Old Nov 30, 22, 11:17 am
  #1366  
 
Join Date: Jun 2018
Posts: 427
Originally Posted by limey1K View Post
I am booked MUC-DEN on Saturday and in Frankfurt currently. My MUC meeting canceled so no sense heading there now, so I called to change to FRA-DEN on Friday instead. GS agent answered and asked how she could help, I explained the situation and she checked fares difference. $6200 to change the ticket but she did notice that they were showing PN1 so she asked if I was OK with an $800 fare up-charge from Z to O, add the PPs and grab the Polaris seat instead. Obviously jumped on it and situation resolved. Great service and very much appreciated. UA may have preferred she sold me the $6200 D fare though!
Love when agents are proactive.
I had an agent offer to convert PZ = I back the the good days to save me a few $ when he saw how many miles I had in my account lol
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Kleinnaf is offline  
Old Dec 1, 22, 1:16 am
  #1367  
 
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,634
Originally Posted by Kleinnaf View Post
Love when agents are proactive.
I had an agent offer to convert PZ = I back the the good days to save me a few $ when he saw how many miles I had in my account lol
Is PZ to I no longer allowed?
PanAmWT is offline  
Old Dec 1, 22, 2:16 am
  #1368  
 
Join Date: Jun 2018
Posts: 427
Originally Posted by PanAmWT View Post
Is PZ to I no longer allowed?
It is, but I was calling to upgrade a revenue ticket (had my infant on it so needed to call)and the agent proactively offered for me to rebook using my miles and I'll come out ahead.

Also then told me to buy a seat for my (then) infant lol
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Kleinnaf is offline  
Old Dec 1, 22, 3:49 am
  #1369  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.0 MM, Marriott Bonvoy Ambassador (Lifetime Titanium) Elite, AA Gold
Posts: 2,013
Originally Posted by limey1K View Post
I am booked MUC-DEN on Saturday and in Frankfurt currently. My MUC meeting canceled so no sense heading there now, so I called to change to FRA-DEN on Friday instead. GS agent answered and asked how she could help, I explained the situation and she checked fares difference. $6200 to change the ticket but she did notice that they were showing PN1 so she asked if I was OK with an $800 fare up-charge from Z to O, add the PPs and grab the Polaris seat instead. Obviously jumped on it and situation resolved. Great service and very much appreciated. UA may have preferred she sold me the $6200 D fare though!
Can you clarify? Isn't O a Premium Plus bucket? Was that just the cheapest available fare class on that flight, or was there some intended relationship between booking into O class and the use of PPs (e.g., pay $800 to use 30 PPs instead of 40)?
st530 is offline  
Old Dec 1, 22, 3:58 am
  #1370  
 
Join Date: May 2017
Posts: 1,509
Originally Posted by st530 View Post
Can you clarify? Isn't O a Premium Plus bucket? Was that just the cheapest available fare class on that flight, or was there some intended relationship between booking into O class and the use of PPs (e.g., pay $800 to use 30 PPs instead of 40)?

They were changing the day of travel and to maintain a business fare on the new flight would have been $6200 more as their Z fare either wasnt available or valid for the new day.

The new flight has O availability which was only $800 more but still let them confirm J with PlusPoints due to PN being available
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Lux Flyer is offline  
Old Dec 1, 22, 4:29 am
  #1371  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,396
Originally Posted by Lux Flyer View Post
They were changing the day of travel and to maintain a business fare on the new flight would have been $6200 more as their Z fare either wasnt available or valid for the new day.

The new flight has O availability which was only $800 more but still let them confirm J with PlusPoints due to PN being available
Exactly.
limey1K is offline  
Old Dec 1, 22, 7:12 pm
  #1372  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.0 MM, Marriott Bonvoy Ambassador (Lifetime Titanium) Elite, AA Gold
Posts: 2,013
Originally Posted by Lux Flyer View Post
They were changing the day of travel and to maintain a business fare on the new flight would have been $6200 more as their Z fare either wasn�t available or valid for the new day.

The new flight has O availability which was only $800 more but still let them confirm J with PlusPoints due to PN being available
I got all that. I was asking if O was the only fare class available (i.e., nothing cheaper in Y), or whether the OP paid $800 upcharge (versus some lesser upcharge or even a refund) to use 10 fewer PPs vs Y (or 50 fewer PPs versus deeply discounted Y), since isn't PN available from any O/Y class?
st530 is offline  
Old Dec 1, 22, 11:11 pm
  #1373  
 
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,634
For pushing PP upgrade when T < 72h and J>3: Does this work only if the GS member is in the PNR? What if a family member flying alone using my PP? Thanks in advance.
PanAmWT is offline  
Old Dec 2, 22, 12:51 am
  #1374  
 
Join Date: Jun 2018
Posts: 427
Originally Posted by PanAmWT View Post
For pushing PP upgrade when T < 72h and J>3: Does this work only if the GS member is in the PNR? What if a family member flying alone using my PP? Thanks in advance.
Lately they have been strict on it being only for GS member.
Kleinnaf is offline  
Old Dec 2, 22, 10:37 am
  #1375  
 
Join Date: Mar 2017
Location: West Orange, NJ
Programs: UA GS, HH Diamond, Hertz Pres.
Posts: 630
Lucky me. Got a non-GS agent while booking a multi TATL to MUC with a return from FRA. She gave me the saver award/PP upgrades for Mrs. Augustus in both directions.
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AugustusM is offline  
Old Dec 2, 22, 10:49 am
  #1376  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Ambassador
Posts: 9,574
Originally Posted by PanAmWT View Post
For pushing PP upgrade when T < 72h and J>3: Does this work only if the GS member is in the PNR? What if a family member flying alone using my PP? Thanks in advance.
Originally Posted by Kleinnaf View Post
Lately they have been strict on it being only for GS member.
Pushed PP upgrade for me + one companion. No problem.

But the agent won't do it for a family member flying alone.
kb1992 is offline  
Old Dec 2, 22, 11:04 am
  #1377  
 
Join Date: Aug 2011
Programs: UA GS | Marriott Titanium / LT Platinum
Posts: 398
Originally Posted by PanAmWT View Post
For pushing PP upgrade when T < 72h and J>3: Does this work only if the GS member is in the PNR? What if a family member flying alone using my PP? Thanks in advance.
Hasn't historically been required. I've pushed my partner's upgrades through many times this year at T<72h when he wasn't on my PNR though in all cases we were both on the same flight. Have successfully done this as recently as a month ago.
n8-the-gr8 is offline  
Old Dec 2, 22, 11:44 am
  #1378  
 
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,428
Originally Posted by AugustusM View Post
Lucky me. Got a non-GS agent while booking a multi TATL to MUC with a return from FRA. She gave me the saver award/PP upgrades for Mrs. Augustus in both directions.
Hope this poor agent will not be found out by Kirby's Kops. I suspect they watch this site like a hawk
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manstein58 is offline  
Old Dec 2, 22, 11:50 am
  #1379  
 
Join Date: Mar 2017
Location: West Orange, NJ
Programs: UA GS, HH Diamond, Hertz Pres.
Posts: 630
Originally Posted by manstein58 View Post
Hope this poor agent will not be found out by Kirby's Kops. I suspect they watch this site like a hawk
She already got Scott-ered to the four winds...
AugustusM is offline  
Old Dec 2, 22, 1:12 pm
  #1380  
 
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.5MM, AA 2MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 5,327
Originally Posted by AugustusM View Post
She already got Scott-ered to the four winds...
Don't you mean kicked to the Kurb?
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bmwe92fan is offline  

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