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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

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Old Aug 9, 22, 10:33 am   -   Wikipost
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Last edit by: st530
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United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Old Feb 4, 22, 6:12 pm
  #121  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,177
Originally Posted by bakrgby View Post
pretty sure the denver GS reception is open
Yes it is open and a great addition to DEN
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limey1K is offline  
Old Feb 4, 22, 8:02 pm
  #122  
 
Join Date: Jan 2018
Programs: UA LT GS | UA LT Club | Marriott LT Titanium
Posts: 1,002
Originally Posted by manstein58 View Post
Pre-CV19, there was usually someone there when the elevator opened on the Concourse who would escort you to the head of the line. Have not seen him again since I began flying again last March
Person(s) still there, however, they're now tasked with elevator + crowd control. The area outside the elevator is always congested because of the confusing security setup at EWR. If they're not directly in front of the elevator, look 15 ft left or right and you'll see them.
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spartacusmcfly is offline  
Old Feb 4, 22, 9:43 pm
  #123  
 
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 1,971
Originally Posted by Memtiger View Post
“The Global Service Reviews are all done now. I have submitted a request for reconsideration, please allow 7-10 business days for processing.



As a Premier 1K member, we value your business. Thank you for choosing United and MileagePlus.



Regards,”

This was from mileage plus. Just passing info along…
Let's hope that this is just her way of prodding them along. The process of renewing or granting status seems slower this year with all the exceptions they are making.

Originally Posted by porciuscato View Post
A new low for GS customer reps today. I had one who refused to force an upgrade for even 1 segment of a companion ticket when I had paid for first myself! She was absolutely firm: there's no space for upgrades! It was J9, not seats assigned other than my own. Solved by HUACA.
Glad HUACA worked for you. I hate to do it, but I will when I get an uninformed agent who won't budge. Waiting for the day I will call back and get the same agent....
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uanj is offline  
Old Feb 5, 22, 8:04 am
  #124  
 
Join Date: Jan 2010
Location: NYC
Programs: UA GS, AS 75K, Hyatt Globalist, Marriott Platinum
Posts: 273
Originally Posted by pigzilla View Post
Thanks for the info, I had no idea this was a thing Has anyone else tried this? Am flying out of EWR on 13th Feb and will try it out if there is a CLEAR line.

I remember being a 1K in 2019 and watching GS breeze past me in the Precheck line, then when I became GS in Jan 2020, they had just started up CLEAR and I never got to experience the joys of the GS line!
Sometimes, if someone is not standing at the elevator, they’re next to the entrance to the pre
check line and if you let them know you’re GS, they’ll bring you to the front
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Gberg is offline  
Old Feb 6, 22, 11:19 am
  #125  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 2.9MM, Marriott Bonvoy Ambassador (Lifetime Titanium) Elite
Posts: 1,840
Hand-written note from Captain today

On SJU-IAH, brought to my seat by an FA on the captain’s business card. It reads: “Dear Mr. [st530]: I hope you have a nice weekend, and thank you for your continued loyalty! Captain [SJU-IAH]”

Nice touch.
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Last edited by st530; Feb 6, 22 at 7:10 pm
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Old Feb 6, 22, 7:07 pm
  #126  
 
Join Date: Sep 2013
Location: Charleston WV Area
Programs: 10 year UAL GS, LT Hilton Diamond, Hyatt Globalist, Marriot Platinum, AA Exec Plat
Posts: 61
I assume the note was for loyalty not morality
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WVmike is offline  
Old Feb 6, 22, 10:08 pm
  #127  
 
Join Date: Jan 2014
Programs: UA GS
Posts: 47
Guessing UA hasn’t re-started sending out membership kits? My first year GS was 2020 so no cool carbon luggage tags for 3 years
njs281 is offline  
Old Feb 7, 22, 6:26 am
  #128  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.5MM UC | AA Plat 0.5MM AC | Bonvoy Plat | Hertz PC
Posts: 940
Originally Posted by njs281 View Post
Guessing UA hasn’t re-started sending out membership kits? My first year GS was 2020 so no cool carbon luggage tags for 3 years
Yeah, it doesn't seem like it. My collection is getting stale.
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Old Feb 7, 22, 8:31 am
  #129  
 
Join Date: Sep 2013
Location: Charleston WV Area
Programs: 10 year UAL GS, LT Hilton Diamond, Hyatt Globalist, Marriot Platinum, AA Exec Plat
Posts: 61
My last was the Denver 2020 version. On a separate note, I did receive new AA EP tags this year.
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Old Feb 7, 22, 10:32 am
  #130  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.5MM UC | AA Plat 0.5MM AC | Bonvoy Plat | Hertz PC
Posts: 940
Originally Posted by WVmike View Post
My last was the Denver 2020 version. On a separate note, I did receive new AA EP tags this year.
While participating in the avocado toast bar at the Admirals Club in DFW this morning I continued to wonder why I've been so captive to UA/GS for the last several years. Should qualify for EP by the end of the month and now i'll have to figure out if I "layer" my Denver GS tag or not.
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Old Feb 7, 22, 10:41 am
  #131  
 
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,377
Originally Posted by njs281 View Post
Guessing UA hasn’t re-started sending out membership kits? My first year GS was 2020 so no cool carbon luggage tags for 3 years
​​​​​​​Got a "kit" a few weeks ago. Just a welcome letter, benefits brochure and customer appreciation acknowledgement forms to hand out for exceptional service. No luggage tags of hub city metal tags. Perhaps that will be coming later?
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LAXOGG is offline  
Old Feb 7, 22, 4:32 pm
  #132  
 
Join Date: Dec 2002
Location: Denver, CO USA
Programs: UA GS 3Million, Marriott/SPG LIFETIME Platinum - current Titanium, HHonors Diamond
Posts: 611
Originally Posted by njs281 View Post
Guessing UA hasn’t re-started sending out membership kits? My first year GS was 2020 so no cool carbon luggage tags for 3 years
Last for me was also 2020 Denver - I even got shiny new Delta tags this year - everyone else is busy recognizing status, but GS are still flying on United, which makes us easy money.
BlueHenFlyer is offline  
Old Feb 7, 22, 4:50 pm
  #133  
Original Poster
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.1MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,136
The other day, just after really bad weather across much of the country, I had to call the GS line for assistance. "Your wait time is five to ten minutes," said the recording. A great GS representative picked up in seven minutes and solved my problem promptly. Right after that I had to call AA. I'm lowly Gold, but got the "Your wait time will be more than four hours." I selected the auto call-back feature, and the call back came in ELEVEN hours. (When I got the initial four+ hour notice, I had a friend call the AA EXPLAT line, and he got the same thing!).

Fast connection to a GS live agent is a key benefit for me.
wxguy is offline  
Old Feb 7, 22, 4:58 pm
  #134  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Ambassador
Posts: 9,237
Originally Posted by wxguy View Post
The other day, just after really bad weather across much of the country, I had to call the GS line for assistance. "Your wait time is five to ten minutes," said the recording. A great GS representative picked up in seven minutes and solved my problem promptly. Right after that I had to call AA. I'm lowly Gold, but got the "Your wait time will be more than four hours." I selected the auto call-back feature, and the call back came in ELEVEN hours. (When I got the initial four+ hour notice, I had a friend call the AA EXPLAT line, and he got the same thing!).

Fast connection to a GS live agent is a key benefit for me.
I am wondering what the wait time for 1K/Plat would be.....
kb1992 is offline  
Old Feb 8, 22, 10:41 am
  #135  
 
Join Date: Dec 2018
Location: EWR
Programs: UA GS, MR Titanium, IHG Plat, HH Gold, Accor Silver, Avis PC, Hertz PC
Posts: 102
Originally Posted by LAXOGG View Post
Got a "kit" a few weeks ago. Just a welcome letter, benefits brochure and customer appreciation acknowledgement forms to hand out for exceptional service. No luggage tags of hub city metal tags. Perhaps that will be coming later?
I became GS in 2020, cant remember what I got but I have the United coasters with different city names on them, not sure if I received those for 1K or GS.

Was hoping to get one of those cool United globes that were apparently sent out sometime in 2020 or 2021 to some GS folks but no joy for me
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