Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

    Hide Wikipost
Old Aug 9, 22, 10:33 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: st530
Wiki Link
United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
Print Wikipost

Old Feb 1, 22, 10:55 pm
  #106  
 
Join Date: Jan 2018
Programs: UA LT GS | UA LT Club | Marriott LT Titanium
Posts: 1,002
Originally Posted by porciuscato View Post
I really hope you and others will press the 1-1 to do the after-call survey. I really want to sing the praises of all the agents who are great. Fortunately, there are still quite a few.
I do the phone survey 0% of the time. Would do it 100% of the time if they surveyed via text. Example of how TMobile does it. It's so easy to tap in 4 numbers...


spartacusmcfly is offline  
Old Feb 2, 22, 6:38 am
  #107  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM/Lifetime UC, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 7,487
Originally Posted by spartacusmcfly View Post
I do the phone survey 0% of the time. Would do it 100% of the time if they surveyed via text. Example of how TMobile does it. It's so easy to tap in 4 numbers...

Absolutely. Not at all practical to have to receive a phone call, makes me decline every time.
SPN Lifer likes this.
kirkwoodj is offline  
Old Feb 3, 22, 7:27 am
  #108  
 
Join Date: Sep 2013
Location: Charleston WV Area
Programs: 10 year UAL GS, LT Hilton Diamond, Hyatt Globalist, Marriot Platinum, AA Exec Plat
Posts: 61
I typically do the survey about 75% of the time. My success rate with the getting good GS agents has been high, however when you have a bad one you generally know quickly.
WVmike is offline  
Old Feb 3, 22, 9:30 am
  #109  
 
Join Date: Aug 2011
Programs: UA GS | Marriott Titanium / LT Platinum
Posts: 365
Originally Posted by WVmike View Post
I typically do the survey about 75% of the time. My success rate with the getting good GS agents has been high, however when you have a bad one you generally know quickly.
I have had much better odds with getting good agents since late 2021. End of 2020 into early/mid-2021 were extremely hit or miss with far too many 1K agents taking care of the GS line in my own limited experience.

Upgrade odds seem to be improving as well at least when using PP.

I would be so curious to know how much flying among GS is going on this year so far vs. 2019. While flights are busy and some companies are traveling, many sectors are still in extended hybrid or optional in-person mode and on the flights I've been on (skewing heavily leisure to be fair) have very few GS still.
WVmike likes this.
n8-the-gr8 is offline  
Old Feb 3, 22, 10:23 am
  #110  
 
Join Date: Sep 2013
Location: Charleston WV Area
Programs: 10 year UAL GS, LT Hilton Diamond, Hyatt Globalist, Marriot Platinum, AA Exec Plat
Posts: 61
I am off to a slow start as our office has been closed since right before Christmas. Last year my total flying excluding International was near 2019 levels however I flew enough on AA to be EP due to UAL's reduced flight options. I only had two international trips instead of my normal 6 to 8.
WVmike is offline  
Old Feb 3, 22, 11:29 am
  #111  
 
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.02MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 874
Originally Posted by iluv2fly View Post
Haven't spoken to Comfort lately, but she is one of the most outstanding GS agents. I know others here would agree.
I just had her ... and always love speaking with her. I passed on the message of her recognition here, as always, and she laughed. porciuscato , we must merge our lists. My partner thinks I am crazy for this list, but it's a handy HUCA detection tool.
iluv2fly, SPN Lifer, wxguy and 2 others like this.
greenpau is offline  
Old Feb 4, 22, 4:59 am
  #112  
 
Join Date: Dec 2017
Location: SF Bay Area
Programs: UA GS, AA EXP, Hyatt Globalist, Hilton Diamond, Marriott Platinum, Mlife NOIR
Posts: 315
The removal of the GS security line at EWR is a real shame. I used to be able to get to airport shortly before my flight and feel assured that I would make it.

Now that theyíve given so many people Clear, itís no longer a straight shot through security. The EWR Clear line was at least 100 people long this morning and took more than 20 minutes. I fear itís only going to get worse.
UAflyer93 is offline  
Old Feb 4, 22, 5:17 am
  #113  
 
Join Date: Sep 2013
Location: Charleston WV Area
Programs: 10 year UAL GS, LT Hilton Diamond, Hyatt Globalist, Marriot Platinum, AA Exec Plat
Posts: 61
That is not good. I go out of my way at all the hubs to use this perk even if the lines are short elsewhere just to try to keep the usage numbers up to prevent something like this from occurring.
SPN Lifer likes this.
WVmike is offline  
Old Feb 4, 22, 6:21 am
  #114  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM/Lifetime UC, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 7,487
Originally Posted by UAflyer93 View Post
The removal of the GS security line at EWR is a real shame. I used to be able to get to airport shortly before my flight and feel assured that I would make it.

Now that theyíve given so many people Clear, itís no longer a straight shot through security. The EWR Clear line was at least 100 people long this morning and took more than 20 minutes. I fear itís only going to get worse.
Kinda sweating it on an I->D connection coming up. Fortunately almost never needed, but COVID...
WVmike likes this.
kirkwoodj is offline  
Old Feb 4, 22, 6:28 am
  #115  
 
Join Date: Jan 2018
Programs: UA LT GS | UA LT Club | Marriott LT Titanium
Posts: 1,002
Originally Posted by UAflyer93 View Post
The removal of the GS security line at EWR is a real shame. I used to be able to get to airport shortly before my flight and feel assured that I would make it.

Now that theyíve given so many people Clear, itís no longer a straight shot through security. The EWR Clear line was at least 100 people long this morning and took more than 20 minutes. I fear itís only going to get worse.
It's not removed. Upon exiting the elevator, tell any uniformed personnel guarding the lines you're GS, and they'll walk you to the very front -- ahead of all the Clear folks.
kirkwoodj, WVmike, benewr and 1 others like this.
spartacusmcfly is offline  
Old Feb 4, 22, 6:40 am
  #116  
 
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,316
Originally Posted by UAflyer93 View Post
The removal of the GS security line at EWR is a real shame. I used to be able to get to airport shortly before my flight and feel assured that I would make it.

Now that theyíve given so many people Clear, itís no longer a straight shot through security. The EWR Clear line was at least 100 people long this morning and took more than 20 minutes. I fear itís only going to get worse.
Is it feasible to locate a CLEAR Kiosk in the GS Reception area?
pigzilla likes this.
manstein58 is offline  
Old Feb 4, 22, 6:58 am
  #117  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM/Lifetime UC, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 7,487
Reminds me, with all that renovation just completed (?) at DEN, is there a GS Reception now?
iluv2fly likes this.
kirkwoodj is offline  
Old Feb 4, 22, 9:14 am
  #118  
 
Join Date: Dec 2018
Location: EWR
Programs: UA GS, MR Titanium, IHG Plat, HH Gold, Accor Silver, Avis PC, Hertz PC
Posts: 102
Originally Posted by spartacusmcfly View Post
It's not removed. Upon exiting the elevator, tell any uniformed personnel guarding the lines you're GS, and they'll walk you to the very front -- ahead of all the Clear folks.
Thanks for the info, I had no idea this was a thing Has anyone else tried this? Am flying out of EWR on 13th Feb and will try it out if there is a CLEAR line.

I remember being a 1K in 2019 and watching GS breeze past me in the Precheck line, then when I became GS in Jan 2020, they had just started up CLEAR and I never got to experience the joys of the GS line!
WVmike likes this.
pigzilla is offline  
Old Feb 4, 22, 10:20 am
  #119  
 
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,316
Originally Posted by pigzilla View Post
Thanks for the info, I had no idea this was a thing Has anyone else tried this? Am flying out of EWR on 13th Feb and will try it out if there is a CLEAR line.

I remember being a 1K in 2019 and watching GS breeze past me in the Precheck line, then when I became GS in Jan 2020, they had just started up CLEAR and I never got to experience the joys of the GS line!
Pre-CV19, there was usually someone there when the elevator opened on the Concourse who would escort you to the head of the line. Have not seen him again since I began flying again last March
manstein58 is offline  
Old Feb 4, 22, 10:51 am
  #120  
 
Join Date: Feb 2022
Posts: 207
Originally Posted by kirkwoodj View Post
Reminds me, with all that renovation just completed (?) at DEN, is there a GS Reception now?
pretty sure the denver GS reception is open
kirkwoodj likes this.
bakrgby is offline  

Thread Tools
Search this Thread