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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Old Jan 1, 22, 12:08 am
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Last edit by: st530
United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Old Oct 12, 22, 9:24 am
  #1141  
 
Join Date: Jun 2000
Location: Chicago
Programs: United 1K, American EXP & 3 Million Miler, Hyatt Globalist & Marriott Ambassador Elite
Posts: 2,347
Originally Posted by Memtiger View Post
I emailed UA and they told me that account reviews would be complete by Jan 24. Also, if I don’t make it, I can ask for a review in late Feb.

Not quite sure of the money spent (didn’t add it up), but I ended the year with just over 53k PQP. Almost all on UA and J class tickets.
I am trying to make the cut with UA this year and was told by a rep that the reviews only happen annually and that sometimes they offer a GS challenge. Any idea of those terms?
mktozd is offline  
Old Oct 12, 22, 10:01 am
  #1142  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 4,437
Originally Posted by kirkwoodj View Post
I believe that option has been gone for quite some time
I've had no problem getting it done at CLE GS checkin. Agents at outstations typically have no clue how to do it.
ctownflyer is offline  
Old Oct 12, 22, 10:36 am
  #1143  
 
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 635
Originally Posted by manstein58 View Post
What is left is the following:
1. Dedicated check at 5 airports- devalued due to CLEAR;
2. Priority boarding but increasingly frequent disregard of this by GA's;
3. First choice (sometimes) of inedible food;
4. Dedicated phone line manned (mostly) by agents with little or no experience;
5. Gifting status;
6. Priority in upgrades but this becoming rarer because of Clampetts and "bait & switch" plus points;
7. Option to upgrade companion one way on Polaris provided stars align and you can find an agent who knows how to do this
re #7 - I believe it's now just one segment for some unexplainable Kirby brained rationale...
telemark27 and limey1K like this.
Dyce is offline  
Old Oct 12, 22, 12:08 pm
  #1144  
 
Join Date: Jun 2015
Programs: UA GS, Amex Centurion
Posts: 33
I’ve done it successfully probably 80% of the time. I just seemed to hit GS agents in EWR that didn’t know what to do. The final resolution is they figured out how to take 20 plus points out to do it… which is exactly what I did not want them to do!
NJMichigan is offline  
Old Oct 12, 22, 4:50 pm
  #1145  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Plat | Hertz PC
Posts: 988
Originally Posted by manstein58 View Post
What is left is the following:
...Have 2 work companions who spend less (a lot) on AA and are CK and love it. Looking attractive to me as well
I got a mid-year CK nod when I was barely at $30K base fare spend on AA (in fairness, that $30K was in ~7 months) and the service level is like GS in 2010.

I have a basic domestic LAX > ORD route where I'm booked into a D fare on a 772 and I've been through 3 agents on the "GS" line who won't open a saver award on that OW for a companion. Flight is J7. So frustrating.
LIH is offline  
Old Oct 12, 22, 5:25 pm
  #1146  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,394
Originally Posted by LIH View Post
I got a mid-year CK nod when I was barely at $30K base fare spend on AA (in fairness, that $30K was in ~7 months) and the service level is like GS in 2010.

I have a basic domestic LAX > ORD route where I'm booked into a D fare on a 772 and I've been through 3 agents on the "GS" line who won't open a saver award on that OW for a companion. Flight is J7. So frustrating.
Does CK offer a companion benefit similar to the old GS companion benefit? It was the most valuable piece of the GS program to me and it's now gone.
PBIFLL likes this.
limey1K is offline  
Old Oct 12, 22, 5:56 pm
  #1147  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 641
Originally Posted by limey1K View Post
Does CK offer a companion benefit similar to the old GS companion benefit? It was the most valuable piece of the GS program to me and it's now gone.
CK doesn't allow opening up award availability for companions, and that was/is a unique perk of UA GS.

CK ground service/IRROPS is amazing, but once you are inside the plane, 99% of the time, you are no different than any other customer. Once and awhile, you'll get thanks for being a "key" from the longer tenured FAs.

Go CK if you want a great ground experience at AA hubs (non hubs will be hit or miss on CK ground service/recognition). For example, never been greeted by any AA angels/CK agents at PDX. However, at LAX, its Tarmac/golf cart rides with smiling CK agents waiting for you, once you get off the jet bridge.

Based on this thread, I am just glad I chose CK vs GS for a prepaid program.
HaleiwaFlyer is offline  
Old Oct 12, 22, 7:09 pm
  #1148  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 4,437
Originally Posted by HaleiwaFlyer View Post
CK doesn't allow opening up award availability for companions, and that was/is a unique perk of UA GS.

CK ground service/IRROPS is amazing, but once you are inside the plane, 99% of the time, you are no different than any other customer. Once and awhile, you'll get thanks for being a "key" from the longer tenured FAs.

Go CK if you want a great ground experience at AA hubs (non hubs will be hit or miss on CK ground service/recognition). For example, never been greeted by any AA angels/CK agents at PDX. However, at LAX, its Tarmac/golf cart rides with smiling CK agents waiting for you, once you get off the jet bridge.

Based on this thread, I am just glad I chose CK vs GS for a prepaid program.
AA will open domestic saver J/F to connect to international saver J/F awards.
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ctownflyer is offline  
Old Oct 12, 22, 8:21 pm
  #1149  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Plat | Hertz PC
Posts: 988
Originally Posted by ctownflyer View Post
AA will open domestic saver J/F to connect to international saver J/F awards.
Yes they absolutely will. I've been life-captive to UA and in the last 10 months have flown 100K BIS miles on AA (while also flying ~80K BIS miles on UA) and I'm telling you AA is better.
LIH is offline  
Old Oct 13, 22, 9:34 am
  #1150  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,394
Originally Posted by HaleiwaFlyer View Post
Based on this thread, I am just glad I chose CK vs GS for a prepaid program.
Is their pre-paid program pricing similar to UA from a dollar perspective?
limey1K is offline  
Old Oct 13, 22, 2:31 pm
  #1151  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Plat | Hertz PC
Posts: 988
Originally Posted by LIH View Post
...I have a basic domestic LAX > ORD route where I'm booked into a D fare on a 772 and I've been through 3 agents on the "GS" line who won't open a saver award on that OW for a companion. Flight is J7. So frustrating.
It took me 5 agents to get a saver award open but, of course, the last one did it in 30 seconds. I spent no less than 90 minutes on the phone to get a buddy a saver award while flying with me on a $1600 domestic OW fare. So stupid.

United is going to feel the sting of this era for a while with HVF business travelers.
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LIH is offline  
Old Oct 13, 22, 3:01 pm
  #1152  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 641
Originally Posted by limey1K View Post
Is their pre-paid program pricing similar to UA from a dollar perspective?
AA AirPass is 60k to get CK as an individual program vs 50k UA PassPlus program for GS.

Those were figures for last year when I researched into it.
HaleiwaFlyer is offline  
Old Oct 16, 22, 11:19 am
  #1153  
 
Join Date: Jun 2011
Location: USA
Programs: UA Global Services, TSA Pre✓, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 1,033
Re-accomodate on another carrier

I may go to London for a weekend & return to NYC on the last flight Sunday evening. I absolutely have to be in NYC 7am Monday morning. In event of IRROPS what are the odds of being rebooked on a BA or VS flight? Would it matter if it was award or cash?
Luckily most of my IRROPS situations have been domestic with other UA flights easily available so been a while since I've needed to think about this.
BA_Jfan is offline  
Old Oct 16, 22, 1:06 pm
  #1154  
 
Join Date: Jul 2012
Location: ORD / PHX
Programs: UA LT 1K 3MM (former 12 yr GS), Bonvoy Amb/LT Plat
Posts: 1,090
Very unlikely. Are you GS? 1K?
ContinentalFan likes this.
tcdtcd is offline  
Old Oct 16, 22, 1:43 pm
  #1155  
 
Join Date: Jun 2011
Location: USA
Programs: UA Global Services, TSA Pre✓, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 1,033
reply

Originally Posted by tcdtcd View Post
Very unlikely. Are you GS? 1K?
I am GS.
BA_Jfan is offline  

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