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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

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Old Aug 9, 22, 10:33 am   -   Wikipost
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United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Old Jan 28, 22, 11:26 am
  #91  
 
Join Date: May 2006
Location: New to BWI as of 2021; say hi if you're in the area!
Programs: UA 1K
Posts: 309
Originally Posted by kirkwoodj View Post
Have you checked mystatus.united.com recently?
Yeah, good point. Mine says 1K.
autobahnal is offline  
Old Jan 29, 22, 12:55 am
  #92  
 
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,316
Polaris F & B a very sad joke. Think Scott’s metric was to have a delivered, all-in cost of less than $6.00
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Old Jan 29, 22, 8:58 am
  #93  
 
Join Date: Feb 2008
Posts: 23
Originally Posted by autobahnal View Post
I sent a short note to the 1kvoice email address asking if they would be offering any challenges for 2022 global services (my 2021 PQP was 55,534) and got a weird bounce-back message thanking me for contacting the Global Services customer care team and being GS, and saying that they would respond shortly. I'm definitely not GS and so I figured something was broken.

So then I just sent the same note to the MileagePlus Service Center (using the Contact Us form on the UA homepage). That was yesterday; haven't heard back yet. Will let you know if I learn anything of interest.
Mileage plus did get back and said that reviews were completed now. She said she’d send mine back for reconsideration.. probably not going to happen…
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Memtiger is offline  
Old Jan 29, 22, 12:47 pm
  #94  
 
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,377
Originally Posted by Memtiger View Post
Mileage plus did get back and said that reviews were completed now. She said she’d send mine back for reconsideration.. probably not going to happen…
I would be surprised if the review is completed given the absence of posters announcing their new invites.
LAXOGG is offline  
Old Jan 29, 22, 1:01 pm
  #95  
 
Join Date: Feb 2008
Posts: 23
Originally Posted by LAXOGG View Post
I would be surprised if the review is completed given the absence of posters announcing their new invites.
“The Global Service Reviews are all done now. I have submitted a request for reconsideration, please allow 7-10 business days for processing.



As a Premier 1K member, we value your business. Thank you for choosing United and MileagePlus.



Regards,”

This was from mileage plus. Just passing info along…
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Memtiger is offline  
Old Jan 29, 22, 1:28 pm
  #96  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.5MM UC | AA Plat 0.5MM AC | Bonvoy Plat | Hertz PC
Posts: 941
Originally Posted by spartacusmcfly View Post
I've had a similar issue with golf clubs. The breakdown is always the 'cart-guy'. Someone has to manually retrieve the clubs and take them to the special TSA screening room. The check-in counter always tells you to leave them to the side and they'll be picked up...

So now I wait until 'cart-guy' comes before leaving the check-in area. It's awkward when I use GS check-in, as GS agents get offended I don't trust the process, but I don't care. I'm left-handed, and the lefty rental clubs at most courses are sourced at Target.

Additionally, you can monitor that your (golf) bag is actually loaded in the app. I had a case where, 15 minutes before departure, my wife's bag was loaded but mine wasn't. I notified the gate agent, who made a call, and the bag was loaded 5 min before push-back.
im going to do this from now on. Every time this has happened to me it’s been on a GS check in lounge (twice ORD and once EWR). Thanks for the hypothesis!

As far as compensation goes, I got nothing after reaching out to GS other than a form apology email. I don’t really want or need miles. Honestly I consider it somewhat of a favor as this point because the most often GS turns out to add almost no value for me it encourages me to just take the better hard/soft product and best routing on OAL instead of being so obsessive about pumping my spend with UA to defend the status.
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Old Jan 31, 22, 5:56 pm
  #97  
 
Join Date: Jul 2013
Programs: DYKWIA, UA GS/2MM, But I'm a "Diamond Guest"
Posts: 2,055
A new low for GS customer reps today. I had one who refused to force an upgrade for even 1 segment of a companion ticket when I had paid for first myself! She was absolutely firm: there's no space for upgrades! It was J9, not seats assigned other than my own. Solved by HUACA.
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Old Jan 31, 22, 6:14 pm
  #98  
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Originally Posted by porciuscato View Post
A new low for GS customer reps today. I had one who refused to force an upgrade for even 1 segment of a companion ticket when I had paid for first myself! She was absolutely firm: there's no space for upgrades! It was J9, not seats assigned other than my own. Solved by HUACA.


David
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Old Jan 31, 22, 7:06 pm
  #99  
 
Join Date: Apr 2021
Location: HPN, SFO, HNL, or somewhere in between
Programs: UA 1K, JetBlue Mosaic
Posts: 171
Originally Posted by porciuscato View Post
A new low for GS customer reps today. I had one who refused to force an upgrade for even 1 segment of a companion ticket when I had paid for first myself! She was absolutely firm: there's no space for upgrades! It was J9, not seats assigned other than my own. Solved by HUACA.
Wow that's bad. I'm sorry that happened, but glad a HUCA solved it.
I'm always torn by this because I never want to take the post-call survey (and 99% of the time chose to skip) but in a scenario like this I absolutely would want to rate the agent accordingly.
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JALsnipe is offline  
Old Jan 31, 22, 9:15 pm
  #100  
 
Join Date: Jul 2013
Programs: DYKWIA, UA GS/2MM, But I'm a "Diamond Guest"
Posts: 2,055
Originally Posted by JALsnipe View Post
Wow that's bad. I'm sorry that happened, but glad a HUCA solved it.
I'm always torn by this because I never want to take the post-call survey (and 99% of the time chose to skip) but in a scenario like this I absolutely would want to rate the agent accordingly.
Yes. Unfortunately, this is one of the few times I didn't gett the call survey. I usually get it when I speak to two agents in the same day, and then I don't want to answer for fear that I might diss the wrong agent.
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Old Feb 1, 22, 12:33 pm
  #101  
 
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 3,613
Originally Posted by porciuscato View Post
A new low for GS customer reps today. I had one who refused to force an upgrade for even 1 segment of a companion ticket when I had paid for first myself! She was absolutely firm: there's no space for upgrades! It was J9, not seats assigned other than my own. Solved by HUACA.
What exactly did the agent say was the reason they wouldn't push through the upgrade?
physioprof is offline  
Old Feb 1, 22, 3:36 pm
  #102  
 
Join Date: Jul 2013
Programs: DYKWIA, UA GS/2MM, But I'm a "Diamond Guest"
Posts: 2,055
Originally Posted by physioprof View Post
What exactly did the agent say was the reason they wouldn't push through the upgrade?

I don't think she was even aware of the concept of forcing upgrades. She just kept insisting "they haven't released seats for this yet." She has been added to my list of GS reps, who aren't really GS reps, to hang up on immediately.
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porciuscato is offline  
Old Feb 1, 22, 8:39 pm
  #103  
 
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,550
Originally Posted by porciuscato View Post
I don't think she was even aware of the concept of forcing upgrades. She just kept insisting "they haven't released seats for this yet." She has been added to my list of GS reps, who aren't really GS reps, to hang up on immediately.
I still have the list you sent me last October. I am going to PM you for the name, hopefully to update the list.
I have once received excellent service from one of the top GS agent names in your list. I told her that she is in your list being an outstanding GS agent. She was really really happy. She asked me to covey her thank-you message.
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Old Feb 1, 22, 10:03 pm
  #104  
 
Join Date: Jul 2013
Programs: DYKWIA, UA GS/2MM, But I'm a "Diamond Guest"
Posts: 2,055
Originally Posted by PanAmWT View Post
I still have the list you sent me last October. I am going to PM you for the name, hopefully to update the list.
I have once received excellent service from one of the top GS agent names in your list. I told her that she is in your list being an outstanding GS agent. She was really really happy. She asked me to covey her thank-you message.
I really hope you and others will press the 1-1 to do the after-call survey. I really want to sing the praises of all the agents who are great. Fortunately, there are still quite a few.
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porciuscato is offline  
Old Feb 1, 22, 10:16 pm
  #105  
Moderator: Midwest, Las Vegas & Dining Buzz
 
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Haven't spoken to Comfort lately, but she is one of the most outstanding GS agents. I know others here would agree.
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