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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

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Old Nov 4, 22, 3:30 am   -   Wikipost
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United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Old Aug 21, 22, 5:05 pm
  #901  
 
Join Date: May 2012
Location: Orange County, CA
Programs: United GS, Hyatt Globalist, Hilton Diamond
Posts: 540
I just got this response when I asked again about the reimbursement since I've gotten it in the past. The GS phone agent even encouraged me to ask again. I think I basically got told to ....

“'I’m sorry that you are disappointed with my response and apologize for any frustration our policies cause you.
I have filed your complaint regarding our reimbursement policies and sent your feedback on to our Senior Management team. Your feedback will be taken into consideration when they review our policies in the future.
Although I can't your disappointment, I am truly sorry that you had this negative experience.”

Last edited by WineCountryUA; Aug 21, 22 at 8:17 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
Chukiechz is offline  
Old Aug 21, 22, 5:13 pm
  #902  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,306
Originally Posted by Chukiechz View Post
I just got this response when I asked again about the reimbursement since I've gotten it in the past. The GS phone agent even encouraged me to ask again. I think I basically got told to ....

“'I’m sorry that you are disappointed with my response and apologize for any frustration our policies cause you.
I have filed your complaint regarding our reimbursement policies and sent your feedback on to our Senior Management team. Your feedback will be taken into consideration when they review our policies in the future.
Although I can't your disappointment, I am truly sorry that you had this negative experience.”
Wow. At least you didn’t get “we’ll strive to do better the next time you travel with us”
Chukiechz likes this.

Last edited by WineCountryUA; Aug 21, 22 at 8:18 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
limey1K is online now  
Old Aug 21, 22, 6:16 pm
  #903  
Moderator: Midwest, Las Vegas & Dining Buzz
 
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,824
Originally Posted by Chukiechz View Post
$117 for the car rental and $14 for gas.

Uber was over $150 at the time I looked
Boy that really sucks. How low can they go?
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iluv2fly is offline  
Old Aug 22, 22, 3:03 am
  #904  
 
Join Date: May 2017
Posts: 1,265
Originally Posted by manstein58 View Post
then maybe United should refrain from using the word guarantee?
the "guarantee' is if there is a seat available for selection on the seat map they can oversell it. If all the seat maps seats are taken, they can't.
Lux Flyer is offline  
Old Aug 22, 22, 8:48 am
  #905  
 
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.02MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 884
Just catching up on this entire thread, as I checked out during our summer trip.

- We flew LX out and back, and the entire experience vs UA is a world apart. You grab a throne seat in LX business and its a better overall experience with the food, wine, and service. I woke up from my sleep and had a Swiss tea cup filled with chocolate from the purser. Cant think of when anything proactive has ever been given to me on a flight by UA outside of a card - even on a MM milestone.

- Wingtips is the internal intranet site that Reservations Agents use for all of their policies and procedures. In the bygone days, this content was stored in SHARES under GG or Go Get codes. Nowadays this is the sole source of policy information for agents.

- HUCA is becoming harder to work with due to both training / penalties for agents that break the rules, and furious documenting of the PNR by zealous agents that also regard GS members as over-entitled. When you call, the prior agents comments pop up to the new agent.

- The GS+1 exception rule has been around for a few months now, and most agents are steadfast on this. I actually understand this rule - we are valuable to UA, but not so valuable that a GS family of 6 get upgraded before a 1K, or a companion you are not traveling with before another GS.

- On the one segment exception rule, the only thing is to book one ways and make sure you use your exception in the outbound not return. That way the outbound PNR is not shown as active for a T-72 push.
dkc715 likes this.
greenpau is offline  
Old Aug 22, 22, 4:55 pm
  #906  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,306
I was doing some searching for DEN-SJD flights and came across the PN/IN inventory below. Dates don't work for me but passing it on:
kirkwoodj likes this.
limey1K is online now  
Old Aug 22, 22, 5:00 pm
  #907  
 
Join Date: Apr 2021
Location: HPN, LAX, HNL, or somewhere in between
Programs: UA 1K, JetBlue Mosaic
Posts: 250
Originally Posted by limey1K View Post
I was doing some searching for DEN-SJD flights and came across the PN/IN inventory below. Dates don't work for me but passing it on
Blows my mind that this is P6 PN5 IN5 but PZ0.
JALsnipe is offline  
Old Aug 22, 22, 5:28 pm
  #908  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 28,609
Originally Posted by JALsnipe View Post
Blows my mind that this is P6 PN5 IN5 but PZ0.
That's perfectly normal these days. Why would that be so strange?
cfischer is offline  
Old Aug 23, 22, 11:30 am
  #909  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,306
Originally Posted by iluv2fly View Post
Just called (3 am Central) to get my friend's upgrade pushed through using my PP (J=4, <72 hours, #1 on list). Agent said that she couldn't do it because I wasn't travelling with the passenger and the rule is GS+1. Told her she was incorrect. She said that I was wrong. So I told her I am going to hang up and call back until I find an agent who will do it and told her that I hate doing this "agent roulette" thing. She wished me good luck on that. Hung up, called again, and the agent gladly pushed the upgrade through. Agent roulette indeed.
Exact same thing just happened to me. My roulette took four calls, repeating the same information and being told no three times after the agent said they needed to speak to a supervisor. The fourth agent "Absolutely, let's get that processed for you". If the agent answers with some type of strange "this is Global', "Thanks for calling Global", "this is Jxx at Global" it always results in supervisor involvement and denial of the request.
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Old Aug 23, 22, 3:37 pm
  #910  
 
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,601
For the first time in over a year I had a GS agent meeting me at the gate and escorting me to board, a surprise. This was for a SEA-SFO flight. I was upgraded the night before. I have seat 3B.

First I got a call while on UC that the flight was boarding and I should come down to board. It was too late for preboarding so I just went to the end of Group 1. A GS agent approached me very friendly, cut in the line in front, scanned my boarding pass, and escorted me to enter the gate. While on the jetway she told me that there was a seat change, and handled me a new boarding pass of seat 1B. I am relatively tall and do not want the bulkhead seat in a A319. So I asked why the change, as I already have 3B and I do not want 1B. She then looked embarrassed and said OK, no seat change.

It looks like that I got the now-very-rare royal treatment of being escorted to board for one reason: to tell me that my seat has been changed. While on board I noticed the gentleman at 1B seemed not in a very good mood.
PanAmWT is offline  
Old Aug 23, 22, 4:20 pm
  #911  
 
Join Date: Jul 2015
Location: San Francisco
Programs: UA 1K, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,145
Originally Posted by PanAmWT View Post
For the first time in over a year I had a GS agent meeting me at the gate and escorting me to board, a surprise. This was for a SEA-SFO flight. I was upgraded the night before. I have seat 3B.

First I got a call while on UC that the flight was boarding and I should come down to board. It was too late for preboarding so I just went to the end of Group 1. A GS agent approached me very friendly, cut in the line in front, scanned my boarding pass, and escorted me to enter the gate. While on the jetway she told me that there was a seat change, and handled me a new boarding pass of seat 1B. I am relatively tall and do not want the bulkhead seat in a A319. So I asked why the change, as I already have 3B and I do not want 1B. She then looked embarrassed and said OK, no seat change.

It looks like that I got the now-very-rare royal treatment of being escorted to board for one reason: to tell me that my seat has been changed. While on board I noticed the gentleman at 1B seemed not in a very good mood.
Got that treatment once during my short two year stint as GS. It was on a EZE-IAH flight. It was much appreciated and glad to see it can still happen. FWIW I don't like the bulkhead either and would have said the same....
nomad420 is offline  
Old Aug 23, 22, 4:42 pm
  #912  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,306
Originally Posted by PanAmWT View Post
For the first time in over a year I had a GS agent meeting me at the gate and escorting me to board, a surprise. This was for a SEA-SFO flight. I was upgraded the night before. I have seat 3B.

First I got a call while on UC that the flight was boarding and I should come down to board. It was too late for preboarding so I just went to the end of Group 1. A GS agent approached me very friendly, cut in the line in front, scanned my boarding pass, and escorted me to enter the gate. While on the jetway she told me that there was a seat change, and handled me a new boarding pass of seat 1B. I am relatively tall and do not want the bulkhead seat in a A319. So I asked why the change, as I already have 3B and I do not want 1B. She then looked embarrassed and said OK, no seat change.

It looks like that I got the now-very-rare royal treatment of being escorted to board for one reason: to tell me that my seat has been changed. While on board I noticed the gentleman at 1B seemed not in a very good mood.
What a strange turn of events! There are three other seats in that row yet they decide to move a LT GS to accommodate this person? Surely there was someone else they could have inconvenienced before you? Maybe this guy has a thing about 3B being "his" seat? Whatever the case, it sure doesn't send the right message to you.
SPN Lifer, PanAmWT and porciuscato like this.

Last edited by limey1K; Aug 23, 22 at 4:50 pm
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Old Aug 23, 22, 4:46 pm
  #913  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 40,314
Originally Posted by limey1K View Post
What a strange turn of events! There are three other seats in that row yet they decide to move a LT GS to accommodate this person? Surely there was someone else they could have inconvenienced before you? Maybe this guy has a think about 3B being "his" seat? Whatever the case, it sure doesn't send the right message to you.
It's also possible that they chose the person who was upgraded the night before, rather than inconveniencing someone who had bought F weeks ago.

Or it was all random.
canadiancow is online now  
Old Aug 23, 22, 6:18 pm
  #914  
 
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.5MM, AA 2MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 5,202
Originally Posted by limey1K View Post
What a strange turn of events! There are three other seats in that row yet they decide to move a LT GS to accommodate this person? Surely there was someone else they could have inconvenienced before you? Maybe this guy has a thing about 3B being "his" seat? Whatever the case, it sure doesn't send the right message to you.
Fortunately -- for me at least this is a very rare event.... I was once pulled aside in the ORD GF lounge and asked if I would move my GF seat to accommodate another passenger -- who turned out to be Mr. Pillows -- which is how we first met... Long way of saying -- yes there are some people that really need to be in the same seat all the time....
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bmwe92fan is offline  
Old Aug 23, 22, 6:42 pm
  #915  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,306
Originally Posted by bmwe92fan View Post
Fortunately -- for me at least this is a very rare event.... I was once pulled aside in the ORD GF lounge and asked if I would move my GF seat to accommodate another passenger -- who turned out to be Mr. Pillows -- which is how we first met... Long way of saying -- yes there are some people that really need to be in the same seat all the time....
Wow, you've actually met him! I always assumed his mythical status was due to the fact that nobody has ever actually met him. How cool! Is hIs 3B is seat?
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